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40
TROUBLE SHOOTING GUIDE
Only use this feature when instructed to do so by the call centre.
The transmission sounds similar to a fax machine, and so has no meaning except to the call centre.
SMARTDIAGNOSIS™ can not be activated if the dishwasher does not power up.
If this happens, then troubleshooting must be done without SMARTDIAGNOSIS™.
If you experience problems with your dishwasher, call the Customer information centre.
Follow the call centre agent's instructions, and do the following steps when requested:
1. Press the Power button to turn on the dishwasher.
Do not press any other buttons.
2. When instructed to do so by the call centre, place the
mouthpiece of your phone very close to the Power button.
(Max. 10mm)
4. Keep the phone in place until the tone transmission has nished.
This takes about 6 seconds, and the display will count down the time.
• For best results, do not move the phone while the tones are being transmitted.
• If the call centre agent is not able to get an accurate recording of the data, you may be asked
to try again.
• Pressing the Power button during the transmission will shut off the
SMARTDIAGNOSIS™.
5. Once the countdown is over and the tones have stopped, the machine will display END and
turn off automatically after a few seconds.
Resume your conversation with the call centre agent, who will then be able to assist you using
the information transmitted for analysis during the call to Customer information centre.
Using SMARTDIAGNOSIS
TM
NOTE
SMARTDIAGNOSIS function is available only for the products with a SMARTDIAGNOSIS mark.
If using a mobile phone with poor signal, the smart diagnosis function might not operate.
3. Press and hold the Dual Intensity and Auto buttons for
three seconds, while holding the phone mouthpiece to
the icon or Power button.
■ Smart Diagnosis is a troubleshooting feature designed to assist, not replace, the traditional
method of troubleshooting through service calls. The effectiveness of this feature depends upon
various factors, including, but not limited to, the reception of the cellular phone being used for
transmission, any external noise that may be present during the transmission, and the acoustics
of the room where the machine is located. Accordingly, LG does not guarantee that Smart
Diagnosis would accurately troubleshoot any given issue.
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