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3
Insert a new fast-blow fuse that has the same current, such
as 1 A or 2 A.
4
Place the silver tip in the end piece.
5
Push in the end piece and rotate it clockwise to lock it back
into the vehicle power cable .
Troubleshooting
The suction cup will not stay on my
windshield
1
Clean the suction cup and windshield with rubbing alcohol.
2
Dry with a clean, dry cloth.
3
Mount the suction cup (Mounting and Powering the Garmin
DriveSmart Device in Your Vehicle, page 1).
My device is not acquiring satellite signals
• Verify the GPS simulator is turned off (Navigation Settings,
page 16).
• Take your device out of parking garages and away from tall
buildings and trees.
• Remain stationary for several minutes.
The device does not charge in my vehicle
• Check the fuse in the vehicle power cable (Changing the
Fuse in the Vehicle Power Cable, page 19).
• Verify the vehicle is turned on and is supplying power to the
power outlet.
• Verify the interior temperature of the vehicle is within the
charging temperature range indicated in the specifications.
• Verify the fuse is not broken in the vehicle power outlet.
My battery does not stay charged for very
long
• Decrease the screen brightness (Display Settings, page 17).
• Shorten the display timeout (Display Settings, page 17).
• Decrease the volume (Adjusting the Volume, page 2).
• Turn off the wi-fi radio when it is not in use (Wireless Network
Settings, page 16).
• Put the device in power saving mode when not in use
(Turning the Device On or Off, page 1).
• Keep your device away from extreme temperatures.
• Do not leave your device in direct sunlight.
My device does not connect to my phone
• Select Settings > Wireless Networks.
The Bluetooth option must be enabled.
• Enable Bluetooth wireless technology on your phone and
bring your phone within 10 m (33 ft.) of the device.
• Verify your phone is compatible.
Go to www.garmin.com/bluetooth for more information.
• Complete the pairing process again.
To repeat the pairing process, you must unpair your phone
and device (Deleting a Paired Phone, page 13), and
complete the pairing process (Live Services, Traffic, and
Smartphone Features, page 11).
Appendix
Installing a Memory Card for Maps and Data
You can install a memory card to increase the storage space for
maps and other data on your device. You can purchase memory
cards from an electronics supplier, or go to www.garmin.com
/maps to purchase a memory card with pre-loaded Garmin
mapping software. The device supports microSD memory cards
from 4 to 32 GB.
1
Locate the map and data memory card slot on your device
(Garmin DriveSmart 55/65 Device Overview, page 1).
2
Insert a memory card into the slot.
3
Press it in until it clicks.
Data Management
You can store files on your device. The device has a memory
card slot for additional data storage.
NOTE: The device is not compatible with Windows 95, 98, Me,
Windows NT
®
, and Mac OS 10.3 and earlier.
About Memory Cards
You can purchase memory cards from an electronics supplier,
or purchase pre-loaded Garmin mapping software
(www.garmin.com). In addition to map and data storage, the
memory card can be used to store files such as maps, images,
geocaches, routes, waypoints, and custom POIs.
Connecting the Device to Your Computer
You can connect the device to your computer using a USB
cable.
1
Plug the small end of the USB cable into the port on the
device.
2
Plug the larger end of the USB cable into a port on your
computer.
3
When your Garmin DriveSmart device prompts you to enter
file transfer mode, select Yes.
A picture of your device connected to a computer appears on
the device screen.
Depending on your computer operating system, the device
appears as either a portable device, a removable drive, or a
removable volume.
Transferring Data From Your Computer
1
Connect the device to your computer (Connecting the Device
to Your Computer, page 20).
Depending on your computer operating system, the device
appears as either a portable device, a removable drive, or a
removable volume.
2
On your computer, open the file browser.
3
Select a file.
4
Select Edit > Copy.
5
Browse to a folder on the device.
NOTE: For a removable drive or volume, you should not
place files in the Garmin folder.
6
Select Edit > Paste.
Disconnecting the USB Cable
If your device is connected to your computer as a removable
drive or volume, you must safely disconnect your device from
your computer to avoid data loss. If your device is connected to
your Windows computer as a portable device, it is not necessary
to safely disconnect the device.
1
Complete an action:
• For Windows computers, select the Safely Remove
Hardware icon in the system tray, and select your device.
20 Troubleshooting
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