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en Faults and what to do about them
46
Faults and what to do about them
E:35
alternating with
-10 and End
when programme is
finished (Suitable for
special models)
There is water in the base trough, the appliance is leaking. Turn off the tap. Call
customer services.
Other displays Turn the programme selector to Off, wait for five seconds and then switch it on
again. If the display appears again, call customer services.
Faults Cause/Remedy
Water is leaking from the
appliance.
■ Attach the drain hose correctly or replace it.
■ Tighten the screw fitting on the supply hose.
The door cannot be
opened.
■ The temperature in drum is too high to open the door.
■ The safety function is activated. Stop the programme?
■ The water level in drum is too high.
■ Can the door only be opened by the emergency release?
~ "Emergency release" on page 44
The appliance is not filling
with water.
■ Programme does not start?
■ Is the tap turned on?
■ Could the filter in the water supply be blocked?
~ "Filter in the water supply is blocked" on page 43
Note: If an additional water filter has been installed (depending on the
model), check for contaminants and clean if required ~ separate installa-
tion and cleaning instruction for water filter.
■ Is the supply hose kinked or trapped?
Detergent/fabric softener
is not being dispensed.
■ Is the appliance filled with water?
■ Is detergent/fabric softener congealed in the dispenser(s)?
■ Is the Ž i-DOS pump unit blocked?
Emptying the dispenser(s)~ Page 38, pour about 50°C water into the
dispenser(s). Do not fill the dispensers above the max. mark, and soaking
for about 1 hour, then empty the dispenser(s) and pour detergent/fabric
softener again.
If you cannot rectify the fault yourself, please call customer services.
The programme will not
start.
■ Have you touched the Start/Reload A button or selected ñ Finished
in?
■ Is the door closed?
■ Childproof lock activated? Deactivate childproof lock.
■ Shop mode activated? If the display shows à•‹ for 5 s after you have
switched on the appliance, the appliance is in shop mode. Wait for the dis-
play message à•‹ to disappear. Touch and hold Start/Reload A for at
least 5 s. ‹”” will appear in the display panel. Turn the programme selec-
tor to Off. Now you already turned off the shop mode. You can use the
appliance now as usual.
Display Cause/Remedy
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