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49-40773-2 27
Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Cause What To Do
The display is blank The clock is designed to turn off
when unit is idle for 30 seconds
to minimize the standby power
usage.
The clock will turn on when unit is in use or door is
opened. There is not an override option available
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Oven will not start A fuse in your home may be
blown or the circuit breaker
tripped.
Replace fuse or reset circuit breaker.
Power surge. Unplug the microwave oven, then plug it back in.
Plug not fully inserted into wall
outlet.
Make sure the 3-prong plug on the oven is fully
inserted into wall outlet.
Door not securely closed. Open the door and close securely.
Control panel lighted, yet
oven will not start
Door not securely closed. Open the door and close securely.
START/PAUSE button not pressed
after entering cooking selection.
Press START/PAUSE.
Another selection entered already
in oven and CLEAR/OFF button
not pressed to cancel it.
Press
CLEAR/OFF.
Cooking time not entered after
pressing TIME COOK.
Make sure you have entered cooking time after
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CLEAR/OFF was pressed
accidentally.
Reset cooking program and press START/PAUSE.
Food weight not entered after
selecting AUTO DEFROST or
FAST DEFROST
Make sure you have entered food weight after selecting
AUTO DEFROST or FAST DEFROST.
Food type not entered after
pressing AUTO COOK.
Make sure you have entered food type.
CONTROL LOCKED
appears on display
The control has been locked Press and hold CLEAR/OFF for about 3 seconds to
unlock the control.
OVEN TOO HOT FOR
SENSOR COOKING -
USING ALTERNATE
METHOD appears on
display
One of the sensor cooking buttons
was pressed when the temperature
inside the oven was greater than
200° F
These features will not operate when the oven is hot.
The oven will automatically change to cook by time
(follow the directions in the display) or once the oven is
cool enough, the sensor features will function normally.
Floor of the oven is warm
even when the oven has
not been used.
The cooktop light is located below
the oven floor. When light is on,
the heat it produces may make the
oven floor get warm.
This is normal.
You hear an unusual
low-tone beep
You have tried to change the power
level when it is not allowed.
Many of the oven’s features are preset and cannot be
changed.
Oven emits a smoky odor
and gray smoke after
using the Bake feature
Oils on the stainless steel cavity
are burning off after using the
Bake feature the first few times.
This is normal.
TROUBLESHOOTING TIPS
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