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24
TROUBLESHOOTING
COMMON PROBLEMS AND SOLUTIONS
Review the following chart if you are experiencing a minor or common issue� This may alleviate the need to call a
serviceperson�
Problem Possible Reason Solution
Difficulty closing lid
Gasket is not installed properly�
Make sure rubber gasket is behind the ring and firmly pressed
down�
Float valve is positioned up� Lightly press the float valve down�
Difficulty opening lid
Float valve fails to fall after
steam releases�
Lightly press the float valve down with a long utensil like
chopsticks�
Pressure is inside the cooker�
Use the quick release method and position the exhaust valve
to “Venting” and allow the pressure to escape� You will be able
to open the lid once the pressure is released�
Steam escapes from
the bottom of the lid�
No gasket� Install the gasket�
Food fragments attached to
gasket�
Clean the gasket�
Gasket damaged� Replace the gasket�
Lid not closed properly� Open the lid and close it properly�
Steam escapes from
float valve for more
than 2 minutes�
Food fragments attached to
float valve�
Clean the float valve�
Float valve is worn� Replace the float valve�
Float valve does not
rise�
Not enough food or liquid in
the inner pot�
Add additional liquid according to the recipe�
Lid locking pin obstructs float
valve�
Make sure the lid is closed properly� Refer to page 14�
Steam is constantly
releasing from the
exhaust valve�
Exhaust valve is in the “Venting”
position�
Turn the exhaust valve to “Sealing”�
Pressure control fails� Contact customer service�
Display light is not
bright�
Bad contact with socket� Contact customer service�
C1 appears on display�
Sensor fails� Contact customer service�
C2 appears on display�
C5 appears on display�
Temperature is too high because
there is no water inside the
inner pot�
Add water as required�
Temperature is too high because
the inner pot isn’t placed in
properly�
Place the pot in properly�
C6 appears on display� Pressure switch fails� Contact customer service�
symbol is lit up�
The lid is not closed properly� Close the lid properly� Refer to page 14�
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