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English 33
Troubleshooting
Problem Cause Action
There is a popping
sound during
operation, and the
oven doesn't work.
Cooking food in a sealed
container or using a
container with a a tight
lid.
Do not cook food in sealed
containers or in containers
with tight lids. Expanding
steam from the cooking food
can cause the containers to
burst or the lids to pop off.
The oven exterior
gets too hot during
operation.
There is not enough
ventilation space around
the oven.
There are intake/exhaust
outlets on the front and rear
of the oven for ventilation.
Check the installation
guide and make sure
that the microwave is far
enough away from walls
and cabinets for proper
ventilation.
Objects are on top of the
oven.
Remove all objects on the
top of the oven.
The door cannot be
opened properly.
Food residue is stuck
between the door and
oven interior.
Clean the oven the door.
The oven does not
heat.
The oven may not work
if too much food is being
cooked or improper
cookware is being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run
the microwave for 1-2
minutes to check whether
the water is heated. If the
water is heated, reduce the
amount of food and start
the function again. Use a
cooking container with a at
bottom.
Problem Cause Action
Heating is weak or
slow.
The oven may not work
if too much food is being
cooked or improper
cookware is being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run
the microwave for 1-2
minutes to check whether
the water is heated. If the
water is heated, reduce the
amount of food and start
the function again. Use a
cooking container with a at
bottom.
The warm function
does not work.
The oven may not work
if too much food is being
warmed or improper
cookware is being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run
the microwave for 1-2
minutes to check whether
the water is heated. If the
water is heated, reduce the
amount of food and start
the function again. Use a
cooking container with a at
bottom.
ME21K7010DS_AA_DE68-00000A_EN.indd 33 1/5/2016 12:17:11 PM
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