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14
Troubleshooting
PROBLEM POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will operate Has a household fuse been blown or has a circuit breaker tripped? Replace the fuse or reset the
circuit breaker. If the problem continues, call an electrician.
Is the aspiration plate in its proper position? Check that aspiration plate is pressed in as far as they will
go.
Has the Control button been pressed for at least 2 seconds? Push and hold the control button for at
least 2 seconds to complete the cycle needed to start retracting.
Vent does not retract Is the aspiration plate in place? When the plate is removed, the microswitch behind the lter is inactivat-
ed. This feature will not allow the vent system to operate until the aspiration plate is properly installed.
Is the aspiration plate installed correctly? Push the lter in as far as it will go to activate the microswitch
behind the lter.
Has the Control button been pressed for at least 2 seconds? Push and hold the control button for at
least 2 seconds to complete the cycle needed to start retracting.
Is the downdraft correctly secured? Make sure that the vent hood is level and upright. Check it is se-
curely fastened to the oor and the counter top.
Vent partially raises Has an obstruction been interfering with the vent movement? Ensure the cooktop is not interfering
with the downdraft vent movement.
Is the vent leveled? Level the vent. See the “Complete the Installation” section.
Blower does
not operate
Is the vent fully raised? Check that the vent is totally in the up position.
Is the aspiration plate installed correctly? Push the lter in as far as it will go to activate the microswitch
behind the lter.
Has the control button been activated? Turn the disk clockwise to turn on and increase the suction
speed and counter-clockwise to decrease it, and to turn off the hood.
Is the blower installed correctly? See the “Rear mounting (reversible mode)” section.
Downdraft not level on
countertop
Is the vent leveled? Level the vent. See the “Complete the Installation” section.
Is the vent raising more in one side? Make sure both of the support legs have the same height from the
bottom of the vent box to the bottom of the support legs. See the “Installing the vent System” section.
Vent making noises Was the vent recently installed and making grinding noises? Use stainless steel cleaner to remove
any residue left by the white protective lm. Ensure nothing is blocking path of vent.
Is there noise due to moving air? Ensure the installation of the product is fully into the cutout and no gap
in the middle of it.
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