User Manual Samsung QN70Q6DTAFXZA 70" Class Q6DT QLED 4K UH

Samsung QN70Q6DTAFXZA 70" Class Q6DT QLED 4K UHD HDR Smart TV (2020) - Use Manual - Use Guide PDF.
Documents: Go to download!
User Manual

Owner's manual - (English)

Energy Guide

Energy Guide - (English)

Table of contents

Connections
Peripherals
Smart Features
Troubleshooting
FAQ

User manual Television

Connections

You can watch live broadcasts by connecting a coaxial cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices

Connection Guide

You can view detailed information about external devices that can be connected to the TV.

-> Source -> Connection Guide

It shows you how to connect various external devices, such as video devices, game consoles, and PCs using pictures. If you select the connection method and an external device, the connection details appear.

Audio Device: HDMI (eARC), Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup
Video Device: HDMI
Smartphone: Screen Sharing (Smart View), SmartThings, Apple AirPlay, NFC on TV, Tap View
PC: HDMI, Screen Sharing (Wireless), Apple AirPlay
Input Device: Remote Control, Keyboard, Mouse, USB Gamepad, USB Camera, Bluetooth Device
Game Console: HDMI
External Storage: USB Flash Drive, Hard Disk Drive (HDD)

The connection method and available external devices may differ depending on the model. Some functions may not be supported depending on the model or geographical area. Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes).

Connecting an Antenna

You can connect a coaxial cable to your TV

An antenna connection is not necessary if you connect a cable box or satellite box.

Connecting to the Internet

You can get access to the Internet through your TV. -> Settings -> General -> Network -> Open Network Settings
Configue network settings to connect to an available network.

Establishing a wired Internet connection: . -> Settings -> General -> Network -> Open Network Settings -> Wired

If you connect a LAN cable, the TV automatically accesses the Internet.

If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting.
To connect a LAN cable, use a CAT 7 (*STP type) cable for the connection. (100/10 Mbps) * Shielded Twisted Pair
The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
This function may not be supported depending on the model.

Establishing a wireless Internet connection

-> Settings -> General -> Network -> Open Network Settings -> Wireless
Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information.

The image on your TV may differ from the image above depending on the model and geographical area.
If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID).
If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or PBC button on your access point within 2 minutes. The TV will connect automatically.
To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press the Select button.

Checking the Internet connection status

-> Settings -> General -> Network -> Network Status
View the current network and Internet status.

Resetting Your Network

-> Settings -> General -> Network -> Reset Network
Restore the network settings to the factory default.

Turning on the TV with a mobile device

-> Settings -> General -> Network -> Expert Settings -> Power On with Mobile
You can turn on the TV using a mobile device connected to the same network as the TV. This function is available with a mobile device connected to the TV through the SmartThings app or the Apple AirPlay function.

Connecting an IP control device to the TV

-> Settings -> General -> Network -> Expert Settings -> IP Remote

You can connect an IP control device to the TV remotely to manage your IP device.

To use this function, Power On with Mobile must be turned on.
Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorized third-party custom controller is installed and configue specifically for a Samsung TV and if your Wi-Fi network is password protected.
This function may not be supported depending on the model.

Changing the name of the TV

-> -> Settings -> General -> System Manager -> Device Name
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name.

Screen Sharing (Smart View) with your Mobile Device

You can watch the screen of your mobile device on the TV screen through Smart View, Tap View or Multi View.

For information on how to share the screen with your mobile device, refer to -> Source -> Connection Guide -> Smartphone -> Screen Sharing (Smart View).

To turn off Screen Sharing (Smart View), disconnect the mobile device or press the button on the remote control.
Using the Smart View menu on your mobile device, you can change the settings such as aspect ratio.
Use AirPlay if you are an iPhone or iPad user. For more information, refer to -> Source -> Connection Guide -> Smartphone -> Apple AirPlay. This function may not be supported depending on the model or geographical area.

Using Tap View

By tapping the mobile device on your TV, you can watch Multi View or mobile device's screen through the TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher.

1. Enable Tap View on your mobile device. For more information about configuration, refer to 'Enabling Tap View'.

2. Turn on the screen of your mobile device.

3. Tap your mobile device on the TV. The TV screen switches to mobile device's screen.

4. Watch Multi View or mobile device's screen on the TV screen.

This function enables mirroring (Smart View) by detecting vibrations generated when you tap the mobile device on the TV.
Be sure to tap away from the TV screen and bezel corners. It may scratch or break the TV or mobile device screen.
We recommend using your mobile device with the cover in place and lightly tap it on any external edge of the TV.

Enabling Tap View

Enable Tap View in the SmartThings app

Depending on the SmartThings app version, you may need to register the TV with your mobile device.

Launch the SmartThings app on your mobile device.
Select Settings ( -> )in SmartThings app on your mobile device.
Set Tap View to on. Upon connection for the first time, select Allow on a pop-up window of the TV

Connection Cables for External Devices

You can view detailed information about the connection cables for external devices that can be connected to the TV.

Available connection cables may differ depending on the model or geographical area.

Switching between external devices connected to the TV

You can switch between TV programs and the content of external devices.

-> Source

When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen

On the standard remote control, press the SOURCE button
To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control, connect the device to an HDMI port on the TV, and then turn on the device. The output displayed on the TV is automatically switched to the output of the device or you can configue universal remote control for the device automatically. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."
When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
This function may not be supported depending on the device and geographical area.

Editing the name and icon of an external device

-> Source

You can change the port name for a connected external device or add it to the Home Screen.

Move the focus to a connected external device.
Press the up directional button. The following functions become available: Available functions may differ depending on the port type.

1. Universal Remote: You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.

This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."

2. Edit: You can rename the input ports and change the device icons.

3. Information: You can view detailed information about an external device.

4. Add to Home: You can add the port of an external device to the Home Screen for quick switching.

Using additional functions

You can use the following features on the Source screen.

Remote Access
- Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
- For more information, refer to "Using Remote Access."
Connection Guide:
- Displays device connection instructions.
- For more information, refer to "Connection Guide."
Universal Remote: Lets you register external devices to your Samsung remote control and control them using the Remote.
- This function may not be supported depending on the model or geographical area.
- For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."

Peripherals

Connect external devices such as a keyboard for ease of use.

Controlling External Devices with a Samsung Remote Control - Using the Universal Remote

Control the TV and connected external devices with a Samsung remote control -> Source -> Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.
- This function may not be supported depending on the model or geographical area.
- You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices with your TV's remote control without any additional setup. For more information, refer to "Using Anynet+ (HDMI-CEC)."
- Specific external devices connected to the TV may not support the universal remote feature.
- Do not place any obstacles in front of an external device and TV's logo. It may cause signals from the remote control to be transmitted improperly.
- The TV memorizes both the external device and its connection port (HDMI 1, HDMI 2, etc.).
- If you have difficulty controlling external devices with the Universal Remote, try adjusting the positions of the external devices.
- This function may not operate properly depending on the TV installation environment and the features of external devices.

Using Anynet+ (HDMI-CEC)

Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.

You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control.

Connecting an external device through Anynet+ and using their menus

-> Settings -> General -> External Device Manager -> Anynet+ (HDMI-CEC) Try Now

Set Anynet+ (HDMI-CEC) to On.
Connect an HDMI-CEC-compliant device to the TV.
Turn on the connected external device.

The device is automatically connected to the TV. After the connection process is finished, you can access the menu of the connected device using your TV remote and control the device.

The connecting process can take up to 2 minutes to complete.

Read before connecting an Anynet+ (HDMI-CEC) device

Anynet+ (HDMI-CEC)-enabled devices must be connected to the TV with an HDMI cable. Note that some HDMI cables may not support Anynet+ (HDMI-CEC).
You can cofigure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."
Anynet+ cannot be used to control external devices that do not support HDMI-CEC.
The TV remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+ (HDMICEC)-enabled device again.
Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC, and only when those devices are either in standby mode or turned on. Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theaters.
Anynet+ (HDMI-CEC) can control only one home theater system.
To listen to 5.1 channel audio from an external device, connect the device to the TV via an HDMI cable and connect a 5.1 home theater system directly to the external device's digital audio output connector.
If an external device has been set up for both Anynet+ and a universal remote control, the device can be controlled only with the universal remote control.

Controlling the TV with a Keyboard, Mouse, or Gamepad

Connecting a keyboard, mouse, or gamepad to make it easier to control the TV. -> Settings -> General -> External Device Manager -> Input Device Manager Try Now

You can connect a keyboard, mouse, or gamepad to make it easier to control the TV.

Connecting a USB keyboard, mouse, or gamepad

Plug the keyboard, mouse or gamepad cable into the USB port.

If you connect a mouse, it is available only in the Internet app and Remote Access function.
XInput USB gamepads are supported.
For more information, refer to Input Device in Connection Guide ( -> Source -> Connection Guide -> Input Device).

Connecting a Bluetooth keyboard, mouse, or gamepad

-> Settings -> General -> External Device Manager -> Input Device Manager -> Bluetooth Device List

If your device was not detected, position the keyboard close to the TV, and then select Refresh. The TV scans for available devices again.
If you connect a mouse, it is available only in the Internet app.
For more information, refer to the Bluetooth device's user manual.
This function may not be supported depending on the model or geographical area.

Setting up the input devices

-> Settings -> General -> External Device Manager -> Input Device Manager

Keyboard Settings: You can set up the keyboard with the Keyboard Language and Keyboard Type functions.
Mouse Settings: You can set up the mouse with the Primary Button and Pointer Speed functions.

Entering Text using the On-Screen Virtual Keyboard

Use the virtual keyboard to enter text on your TV.

1. Recommended text

When you type a word you want to use as a search term, this function displays related suggestions from which you can choose one.

2. Options: Select on the virtual keyboard screen. The following options are available: The options available may differ depending on the function running currently.

Recommended text
Reset Recommended Text Memory
Accented Character Preview
Predict Next Character (when using direction buttons)
Language

3. Predict Next Character

Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You can use the directional buttons on the remote control to select one.

Smart Features

You can enjoy various apps with Smart Hub.

Using Smart Hub

View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions.

Some Smart Hub services are paid services.
To use Smart Hub, the TV must be connected to the Internet.
Some Smart Hub features may not be supported depending on the service provider, language, or geographical area.
Smart Hub service outages can be caused by disruptions in your Internet service.
To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information. Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms & Privacy by navigating to -> Settings -> Terms & Privacy. Try Now
If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select Reset Smart Hub ( -> Settings -> Support -> Device Care -> Self Diagnosis -> Reset Smart Hub).

Displaying the Home Screen

Press the button.

On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.

1. Settings: When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons.

e-Manual: You can open the user manual embedded in your TV.
Picture Mode: You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fi͝ʪ adjustments, press the up directional button, and then select Picture Setup.
Sound Mode: You can select a sound mode to optimize your listening experience. To change the sound mode, press the Select button. To make fine adjustments, press the up directional button, and then select Equalizer Setup.
Sound Output: You can select which speakers the TV uses for audio output. To change the audio output, press the Select button. To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker List. Connecting Bluetooth speaker may not be supported depending on the model or geographical area.
Game Mode: You can set the Game Mode to optimize the TV screen for better gaming performance. To turn Game Mode on or off, press the Select button. To set the detailed options, press the up directional button, and then select Go to Game Mode Settings.
- For more information, refer to "Setting the Viewing Environment for External Devices."
- This function is only available when an external input source is being used.
- This function may not be supported depending on the model
Caption: You can watch TV broadcasts with captions. To activate or deactivate the Caption function, press the Select button. To run Accessibility Shortcuts, press the up directional button, and then select Accessibility Shortcuts.
Sleep Timer: You can turn off the TV automatically at a specific time. To change the sleep time, press the Select button. To set the specific time at which the TV turns off automatically, press the up directional button, and then select Set Up Off Timer.
Network: You can view the current network and Internet status. Press the up directional button, and then select Network Status or Network Settings.
Color Tone : You can select a color tone suitable for your viewing preferences. To change to a color tone that you want, press the Select button.
Picture Clarity: You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the up directional button, and then select Picture Clarity Settings.
Digital Output Audio Format: You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI (eARC) for external devices that support the Dolby Digital+ format.
- HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.
Device Care: You can run Device Care to diagnose and optimize your TV. Device Care can also check and optimize the TV's storage. If any problem is found, the TV needs technical support.
All Settings: Display the Settings menu. This function may not be supported depending on the model or geographical area

2. Source

You can select an external device connected to the TV. For more information, refer to "Switching between external devices connected to the TV."

3. Search: You can search for channels, programs, movie titles, and apps from Smart Hub.

To use this feature, the TV must be connected to the Internet.
This function may not be supported depending on the model.

4. Apps: You can enjoy a wide range of contents, including news, sports, weather, and games by installing the corresponding apps on your TV.

To use this feature, the TV must be connected to the Internet.
For more information, refer to "Using the Apps Service."

5. Home: This menu appears firt when you press the button. Then you can quickly access Samsung Account, Notification or Privacy Choices. The available features may differ depending on the model or geographical area.

Samsung Account: Go to the Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account."
Notification: You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to view a scheduled program or when an event occurs on a registered device. If you move the focus to Notification, and then press the Select button, a notification window appears on the right and the following functions are available:
- Delete All: You can delete all your notifications.
- Settings
  - You can select services you want to be notified about.
  - When you select Allow sound, notifications are displayed with a notification sound.
Privacy Choices: You can view and set the privacy policy for Smart Hub and various other services.

6 .Universal Guide: Universal Guide is an app that allows you to search for and enjoy various content, such as TV shows, dramas, and movies, in one place. Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app.

To enjoy the content from these apps on your TV, they must be installed on the TV.
When you watch some paid content, you may need to make a payment using their associated app.
Some content may be restricted depending on your network conditions and your subscriptions to paid channels.
Parental control is necessary when children use this service.
Images may look blurry depending on the service provider's circumstances.
This function may not be supported depending on the model or geographical area.

Art: When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content, such as artworks, photos, or to display the content.

This function is supported only in The Frame.
For more information, refer to "Using Art Mode."

7. Moving an item on the Home Screen: Move the focus to the app you want to move, press and hold the Select button on the remote control, and then select Move in option menu. Move the app to the desired position by pressing the left or right directional button, and then press the Select button. The selected app is moved on the Home screen.

In the region that does not support the Universal Guide, press the down directional button on the remote control.

8. Removing an item on the Home Screen: Move the focus to the app you want to delete, press and hold the Select button on the remote control, and then select Remove in option menu. The selected app is deleted.

You can add the apps you want to use often to the Home Screen using Apps. To add your favorite apps to the Home Screen, refer to "Managing installed apps."

Launching Smart Hub automatically

-> Settings -> General -> Smart Features -> Autorun Smart Hub Try Now
When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on. You can turn this function on or off. Press the Select button at the current menu.

Launching the last used app automatically

-> Settings -> General -> Smart Features -> Autorun Last App Try Now
If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. You can turn this function on or off. Press the Select button at the current menu.
- This function may not be supported depending on the model.

Testing Smart Hub connections

-> Settings -> Support -> Device Care -> Self Diagnosis -> Smart Hub Connection Test Try Now

Resetting Smart Hub

-> Settings -> Support -> Device Care -> Self Diagnosis -> Reset Smart Hub Try Now

You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. The default PIN is "0000." You can set the PIN in-> Settings General System Manager Change PIN.
Change PIN may not be supported depending on the model or geographical area.

Using a Samsung account

Create and manage your own Samsung account. -> Settings -> General -> System Manager -> Samsung Account Try Now

You can view the entire text of the Terms & Policy in -> Settings -> General -> System Manager -> Samsung Account -> My Account -> Terms & Conditions, Privacy Policy after logging in to your Samsung account.
You can create a Samsung account. Once you have an account, you can use the same ID on both the TV and the Samsung website.

Signing in to a Samsung account

-> Settings -> General -> System Manager -> Samsung Account -> Sign In

Creating a new account

-> Settings -> General -> System Manager -> Samsung Account -> Create Account

Managing your Samsung account

-> Settings -> General -> System Manager -> Samsung Account -> My Account

When you sign in to your Samsung account, you can use the following functions:

Sign Out: When multiple people share the TV, you can sign out of your account to prevent others from using it. To sign out of your Samsung Account (-> Settings -> General ->System Manager ->Samsung Account), move the focus to your account's icon, and then press the Select button. When a pop-up window appears, select Sign Out.
Edit Profile: You can edit your account information. To protect personal information, enter Edit Profile and then Sign-in Method is set to Enter password when ID is selected (high security). If you want the TV to log you into your account automatically whenever you turn on the TV, click Stay Signed In. When the TV is used by multiple people, turn off Stay Signed In to protect personal information.
Payment Info: You can view or manage your payment information.
Back up: You can back up the TV settings to your Cloud storage. When resetting or replacing the TV, you can also restore its settings with the backed-up settings.
Sync Internet: Once you sign in to your Samsung account and configure the Sync Internet settings, you can share the favorites and website bookmarks that you registered on other devices.
Remove Account: You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (http://account.samsung.com).
Terms & Conditions, Privacy Policy: You can view the user agreement and privacy policy. For more information about the terms and conditions, privacy policy, select View Details.

Using Remote Access

Use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service.

-> Source -> Remote Access

You can use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service.

For easy computer use, connect a keyboard and a mouse to your TV in advance.

Connecting a Remote PC

Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac. To remotely connect to a PC, you must enter the IP address of the remote PC or select a saved profile. Enter a correct username and password and select a correct protocol. If there is any computer that can be accessed via the same network, the found IP and protocol are displayed

To register a frequently used PC, move the focus to Manage User Profile , and then press the Select button.
When a popup window appears, select Add, and then enter the PC information. When your PC enters in power saving mode, connection is not available. It is recommended to cancel the power saving mode.
It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition.

1. Configure your computer’s settings to use the Remote Access function.

Remote connection to a PC running on Windows via the RDP protocol is only supported for Windows 7 or later. And the operating system must be a Professional or higher edition.

Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10.5 or later.

Windows OS:
1. Right-click the My Computer icon on Desktop or Windows Explorer and then click Properties
2. Click Advanced System Settings. The System Properties window appears.
3. Click the Remote tab and then select the Allow Remote Assistance connections to this computer.
Mac OS:
1. Select Menu System Preferences and then click Sharing.
2. Select the Screen Sharing and Remote Login check box.
3. Run the resolution changing app downloaded from App Store and then change the resolution to 1440 x 900 or lower

If you do not change the resolution in Mac OS, the previous image may appear while connecting a remote computer.

2. Enter the required settings for connecting the computer remotely.

1. Enter the IP address of the PC you want to connect to.

In case of Windows, when the computer to connect is within the same network (router/AP), run “cmd" command in Settings Network and Internet View Network properties or in Start Run, and then run “ipconfig” to check the IPv4 address of the computer.
In case of Mac, you can check the IP address in Settings Remote Access.
When the TV and computer are not within the same network, it is required to know the public IP and configure the router and AP. Check whether the router connected to the computer supports port forwarding. When the company provides additional security features such as firewall, seek help from a security officer.

2. Enter the Username of the computer.

How to check the Username: Control Panel User Account Control in Windows, System Preferences Users & Groups in Mac.

3. Select the Protocol for the computer’s OS. (Windows: RDP, Mac: VNC)

4. Enter the password for the login account.

For use of PIN, do not enter PIN but the ϑΧʪʀ̈fiʪʒ password of the computer.

Using the e-Manual

Control and read the manual embedded in your TV.

Launching the e-Manual

-> Settings -> Support -> Open e-Manual

You can view the embedded e-Manual that contains information about your TV's key features.

You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device
Some menu screens cannot be accessed from the e-Manual.

Using the buttons in the e-Manual

1. (Search): Select an item from the search results to load the corresponding page.

2. (Sitemap): It displays the lists for each item in e-Manual.

3. A -Z (Index): Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area.

4 Moving to FAQ: You can file the troubleshooting of the selected symptom.

5. (Recently Viewed Topics): Select a topic from the list of recently viewed topics

Words in blue (e.g., Internet) indicate a menu item.

The image on your TV may differ from the image above depending on the model and geographical area.

6. (Try Now): Allows you to access the corresponding menu item and try out the feature right away.

7. (Link): Access an underlined topic referred to on an e-Manual page immediately.

Using the Internet

Surf the Internet on your TV. -> Internet

When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it.

You can use the Internet function more easily after connecting a keyboard and mouse.
The web pages may differ from those on a PC.
Before using the Internet, refer to "Read Before Using the Internet Function."
The Internet app has an embedded Samsung Pass (-> Internet -> Internet Menu -> Samsung Pass Settings). With Samsung Pass, you can log into the website easily and securely. When you visit the website again, you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering your ID and password. However, this Samsung Pass login may not work depending on the website policy. For this purpose, you must have been logged in the mobile device with a Samsung account registered in Samsung Pass.

Playing pictures/video/music

Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc. -> Source -> Connected Device Try Now

The image on your TV may differ from the image above depending on the model and geographical area.

You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the TV.

You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files."
Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files

You can use the following functions on the media content list screen of a storage device.

1. Filter By: Filters the media content by type of media.

2. Sort By: Sorts the content list by Title or Date. This function may not be supported depending on the type of external device.

3. Options: Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.

Playing multimedia content on a PC or mobile device

Select a device with media content in -> Source. The media content list in the device appears.
Select a media content item from the list.

The selected content is played.

The content may not be played depending on the encoding method or filesformat. Furthermore, several functions may be restricted.
Content on devices connected to the TV via your network may not play smoothly due to network communication problems. If this occurs, use a USB device.

Playing multimedia content on a USB device

Connect a USB device to the USB port.
When a pop-up message appears on the screen, select Browse to easily move to the list of multimedia content stored on the device. If a USB device that contains the content you want to play is already connected to the TV, select the USB device in the -> Source screen.
Select a content item to play from the list.

The selected content is played.

Listening to your mobile device sound through the TV speaker using Sound Mirroring

Search for and connect to your TV from the (Bluetooth) device list on your mobile device.
Select media content to play on your mobile device. The selected media is played through the TV speaker.

If the TV and the sound bar are connected wirelessly, the operation may be restricted.

This function may not be supported depending on the model or geographical area.

Buttons and functions available while playing multimedia content

Press the Select button while playing any video, or photo content.

The following buttons appear. The provided buttons and functions may not be supported depending on the model or geographical area.
The available buttons and functions may differ with the content you are viewing or playing.
- Pause, Play Pauses or plays the multimedia content.
- Jump Backward, Jump Forward: Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video.
Move: to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format.
Stop: Stop the contents being played.
Previous / Next: Displays the previous or the next multimedia content file.
Rewind / Fast Forward: Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times faster than normal, select the button repeatedly. To return to normal speed, select the option or press the button. You can use the following functions when the video is paused. Note that with the video paused, the TV does not play audio.
- Slow Rewind or Slow Forward: Allows you to play a video slowly backward or forward by selecting the or option. There are 3 playback speeds. To change the playback speed, press the option repeatedly. To return to normal speed, select the option or press the button.
Repeat: Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly.
Shuffle: Plays music files in random order.
Picture Off: Plays music files with the screen off.
Screen Fit: Fits a photo to the screen.
Rotate left / Rotate right: Rotates a photo left or right.
Zoom: Zooms in a photo.
Background Music: Pauses or resumes the background music while the TV displays photos. This function is available after enabling the Background Music option.
Options: The available options may differ with the model and content.
- Slideshow: Speed Sets the slideshow speed. If there is only one image fi̷ʪ in the USB device, the slide show is not played.
- Slideshow Effect: Applies transition effects to the slide show. If there is only one image files in the USB device, the slide show is not played.
- Background Music: Plays background music as you set in the pop-up window while the TV displays photos. The music files must be saved in the same USB device as the photo files. To pause the background music, select Background Music on the playback screen bottom.
- Subtitles: You can set the detailed subtitle options, such as the language, sync, size, and color. If subtitles are not displayed correctly, check the encoding setting.
- Rotate: Rotates the video.
- Audio Language: Changes the audio language. This function is only available if the video supports multi-track sound.
- Information: Displays detailed information about the current multimedia content.

Troubleshooting

If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Center.

Picture Issues

Testing the picture: -> Settings -> Support -> Device Care -> Self Diagnosis -> Picture Test Try Now Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. Picture Test displays a high definition picture you can examine for flaws or faults.

1. Flickering and Dimming

If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.

Disable Brightness Optimization, Brightness Reduction, Motion Lighting, or Contrast Enhancer.

-> Settings -> General -> Eco Solution -> Ambient Light Detection
-> Settings -> General -> Eco Solution -> Power Saving Mode
-> Settings -> General -> Eco Solution -> Motion Lighting
-> Settings -> Picture -> Expert Settings -> Contrast Enhancer

Run Picture Test. When the tested image quality is normal, check the signal of the connected device.

-> Settings -> Support -> Device Care -> Self Diagnosis -> Picture Test

2. Component Connections and Screen Color

If the color on your TV screen is not correct or the black and white colors are off, run Picture Test. -> Settings -> Support -> Device Care -> Self Diagnosis -> Picture Test. If the test results indicate that the problem is not caused by the TV, do the following:
When using the One Connect Box, confirm that its video input connectors are connected to the correct external device video output connectors.
When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks are plugged into their proper connectors.
For more information about how to connect an external device, run Connection Guide. -> Source ->Connection Guide

3. Screen Brightness

If the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings first

-> Settings -> Picture -> Expert Settings -> Contrast
-> Settings -> Picture -> Expert Settings -> Brightness
-> Settings -> Picture -> Expert Settings -> Sharpness
-> Settings -> Picture -> Expert Settings -> Color
-> Settings -> Picture -> Expert Settings -> Tint (G/R)

4. Blurring, or Juddering: If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to resolve the issue.

-> Settings -> Picture -> Expert Settings -> Picture Clarity Settings

5. Unwanted Powering Off

If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.

See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time.

-> Settings -> General -> System Manager -> Time -> Sleep Timer

If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.

-> Settings -> General -> Power and Energy Saving -> Auto Power Off
-> Settings -> General -> System Manager -> Time -> Off Timer

6. Problems Powering On

If you are having problems powering on your TV, there are a number of things to check before calling the service department.
Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally.
Make sure that the antenna cable or cable TV cable is firmly connected.
If you have a cable box or satellite box, Confirm that it is plugged in and turned on.

7. Unable to find a Channel

If your TV is not connected to a cable box or satellite box, run Auto Program. -> Settings -> Broadcasting -> Auto Program
When using a broadcast receiver such as set-top box and IPTV, check the connection to the TV. -> Source -> Connection Guide
When the symptom persists, contact your service provider.

8. The TV image does not look as good as it did in the store

Store displays are tuned to a digital UHD channel or HD channel.
Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD.
Be sure to use an HDMI cable to enjoy high quality videos. -> Source -> Connection Guide -> Video Device -> HDMI
To connect the TV with your PC, make sure that your PC's graphic card supports UHD resolutions.
For more information about the supported UHD resolutions, refer to "Supported Resolutions for UHD Input Signals."
- Make sure that the set-top box or cable box supports the content or broadcast for UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection.
- When the network speed is slow, the app may not work or the image quality may be poor.

9. The picture is distorted

The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction.
Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels.

10. The color is wrong or missing

If you’re using a Component connection, make sure that the Component cables are connected to the correct jacks.
Incorrect or loose connections may cause color problems or a blank screen.

11. The color is poor or the picture is not bright enough

Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings.

-> Settings -> Picture -> Picture Mode
-> Settings -> Picture -> Expert Settings -> Brightness
-> Settings -> Picture -> Expert Settings -> Sharpness
-> Settings -> Picture -> Expert Settings -> Color

See if Brightness Reduction has been enabled.

-> Settings -> General -> Power and Energy Saving -> Brightness Reduction

Try resetting the picture.

-> Settings -> Picture -> Expert Settings -> Reset Picture

12. There is a dotted line on the edge of the screen

Change Picture Size to 16:9 Standard. -> Settings -> Picture -> Picture Size Settings

13. The picture is black and white

Use a composite cable when you connect AV equipment to the TV.
If you are using the composite cable, connect the video cable (Yellow) to the VIDEO (Yellow / Green) input port.
- The COMPONENT IN port may not be supported depending on the model or geographical area.

14. The picture won’t display in full screen

HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen. -> Settings -> Picture -> Picture Size Settings -> Picture Size

15. The Caption function in the TV menu is deactivated

When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust the caption setting on the external device.

16. Captions appear on the TV screen

Turn off the Caption function in Caption Settings. -> General -> Accessibility -> -> Caption Settings -> Caption

17. The HDR of the connected external device turns off

Expand the reception range of the corresponding HDMI input signal in Input Signal Plus. -> Settings -> General -> External Device Manager -> Input Signal Plus

If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center for assistance.

If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.

If the problem persists, check the Signal Information or refer to the external device’s user manual

Sound and Noise Issues

When the TV has difficulties with sound, these steps may help resolve the problem.

Testing the sound

-> Settings -> Support -> Device Care -> Self Diagnosis -> Sound Test. If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.

1. How can I connect an audio device to the TV?

The connection method may differ depending on the audio device, such as HDMI (eARC), Optical, Bluetooth, and Wi-Fi.
- HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model
For more information about how to connect an audio device, run Connection Guide. -> Source -> Connection Guide -> Audio Device

2. There is no sound or the sound is too low at maximum volume

Check the volume control of your TV, and then check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV.
Check the cable connection between an external device and the TV and then try cable connection again.

3. The picture is good but there is no sound.

Set Sound Output to TV Speaker. -> Settings -> Sound -> Sound Output
If you are using an external device, check the device’s audio output option.
For example, you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using an HDMI cable.
To listen to computer sound, connect an external speaker to the computer’s audio output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s power cable.
With a set-top box or cable box, check the cable connection and reboot the external device. When the symptom persists, contact your service provider.

4. No sound is heard.

Check whether Digital Output Audio Format is set to Pass-Through.
If you select the Pass-Through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content.
It is recommended to set Digital Output Audio Format to Auto when the connected receiver supports only the limited audio formats. -> Settings -> Sound -> Expert Settings -> Digital Output Audio Format -> Auto

5. The speakers are making an odd sound.

Run Sound Test. -> Settings -> Support -> Device Care -> Self Diagnosis -> Sound Test
Make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. -> Settings -> Support -> Device Care -> Self Diagnosis -> Signal Information

6. The sound is interrupted.

The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure that the Bluetooth speaker and the wireless access point are on a straight line, and the Bluetooth speaker is placed as close as possible to the TV.
To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency. 5 GHz may not be available depending on the model.
When the symptom persists, it is recommended to use wired connection such as HDMI eARC and Optical.
- HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.

7. Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.

Turn off the Voice Guide function in Voice Guide Settings. -> Settings -> General -> Accessibility -> Voice Guide Settings -> Voice Guide

8. The TV audio is not being played through the AV receiver. Check the A/V receiver's power supply and its settings.

When connecting the optical cable between the TV and A/V receiver, make sure that the sound output is set Optical on your TV.
In case of HDMI eARC connection, make sure that it is connected to the eARC dedicated HDMI port on your TV. However, the eARC can be used only when the A/V receiver supports the eARC feature

9. The sound is not heard clearly.

Change to an appropriate sound mode. -> Settings -> Sound -> Sound Mode
When Intelligent Mode and Adaptive Sound+ are turned on, the sound effects are automatically adjusted to the surroundings. -> Settings -> General -> Intelligent Mode Settings -> Intelligent Mode
To optimize the sound depending on the surroundings, select Adaptive Sound+. -> Settings -> General Intelligent Mode Settings -> Adaptive Sound+

10. The volume of the external device cannot be adjusted.

Check the cable connection between the TV and the external device.
When connecting an external speaker such as home theater via HDMI, make sure it is connected to the HDMI (eARC) port on the TV. Make sure that the -> Settings -> General -> External Device Manager -> Anynet+ (HDMI-CEC) is active on your TV.
- HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.

11. I want to turn off and on the TV and audio device at the same time.

When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model.
When you connect an audio device that supports HDMI eARC to the HDMI (eARC) port on the TV, the power turns off and on together.
- HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.

Channel and Broadcast Issues

When the TV hasdifficulties receiving broadcasts, these steps may help resolve the problem.

1. "Weak or No Signal" displayed in TV mode or cannot find channel.

Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources. -> Source -> Sources
When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device.

2. The TV is not receiving all channels.

Confirm that the coaxial cable is securely connected to the TV.
Run Reset or Auto Program. -> Settings -> General -> Reset. -> Settings -> Broadcasting -> Auto Program

3. The captions are not provided on a digital channel. I want to turn off the captions.

When watching channels with the antenna cable connected, run Caption Settings. -> Settings -> General -> Accessibility -> Caption Settings
Some channels may not have caption data.
When watching a channel on an external device such as a set-top box and cable box, turn on the caption function on the device. For more information, contact your service provider.

4. Broadcasting is deactivated.

Broadcasting is only available when Source is set to TV.
Broadcasting cannot be accessed while you watch TV using a cable box or satellite box.

External Device Connectivity Issues

When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem.

1. The "Mode Not Supported" message appears.

Adjust the output resolution of the external device to a resolution supported by the TV.

2. The video is OK but there is no audio.

If you are using an HDMI connection, check the audio output setting on your PC.
If you are using a DVI to HDMI cable, a separate audio cable is required.
To listen to the computer sound, connect external speakers to the audio output connection of the computer.

3. I want to connect to a PC and mobile device via screen mirroring.

To wirelessly connect the TV to your PC, read the instructions at PC Screen Sharing (Wireless) in Connection Guide, and then try to connect. -> Source -> Connection Guide -> PC -> Screen Sharing (Wireless)
Confirm that the TV and your PC are connected to the same network.
To wirelessly connect the TV to your mobile device, read the instructions at Smartphone Screen Sharing (Smart View) in Connection Guide, and then try to connect. -> Source Connection Guide Smartphone Screen Sharing (Smart View)
If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences, change the frequency of the wireless access band, and then try to connect.

4. No screen appears when connecting the TV to an external device.

For more information about how to connect an external device, run Connection Guide. -> Source -> Connection Guide
Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources. -> Source -> Sources
Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes). -> Source -> Connection Guide -> Video Device -> HDMI Troubleshooting
When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device.

5. The PC screen does not appear or it flickers

When the PC screen does not appear or the PC is not recognized, check the power supply of the PC and then reconnect the HDMI cable between the PC and TV. When the symptom persists, check that the PC is in Sleep mode.
When the set resolution is not matched, the screen may files. For the PC supported resolution, see 'Read Before Connecting a Computer (Supported Resolutions).'

Network Issues

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.

-> Settings -> Support -> Device Care -> Self Diagnosis -> Smart Hub Connection Test Try Now Try Now

If the TV has trouble with network connection or TV services, check the Smart Hub connection status.

1. Wireless network connection failed. Unable to connect to a wireless access point.

Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Enter the correct password if required.
If the wireless connection fails, connect the TV to the access point via a LAN cable.
If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.

2. Wired network connection failed.

Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.

3. Auto IP configuration failed. Unable to connect to the network.

Check if the LAN cable is plugged in on both ends.
If it is plugged in, check if the access point is turned on. If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Disconnect and then reconnect the power cable of the TV, or press and hold the power button for 3 seconds.

4. Connected to a local network, but not to the Internet.

Check if the Internet LAN cable is connected to the access point's external LAN port.
Check the DNS setting in IP Settings. – -> Settings -> General -> Network -> Network Status -> IP Settings

5. Network setup is completed, but unable to connect to the Internet.

If the problem persists, contact your Internet service provider.

Wired networks are not supported by some models.

Anynet+ (HDMI-CEC) Issues

When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.

1. What is Anynet+?

You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.

2. Anynet+ does not work.

Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On. -> Settings -> General -> External Device Manager
Anynet+ (HDMI-CEC) Anynet+ may not function when some other functions are active, including Channel Search, Smart Hub, Initial Setup, etc.
If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on.

3. I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.

Move the focus to the Anynet+ device at -> Source, press the up directional button to move to Anynet+ (HDMI-CEC), and then press the Select button.
Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On. -> Settings -> General -> External Device -> Manager Anynet+ (HDMI-CEC)

4. I want to exit Anynet+.. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.

To turn off the Anynet+ function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device. -> Settings -> General -> External Device Manager -> Anynet+ (HDMI-CEC)
When Anynet+ (HDMI-CEC) is turned off, the sound bar connected via the HDMI (eARC) port does not turn off and on together with the TV. To prevent a specific device connected to the TV from turning off automatically, turn off the HDMI-CEC function on a specific device connected to the TV. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.

5. The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.

You cannot use the remote control when the TV is configuring Anynet+ or switching to the TV viewing screen.
Use the remote control after the TV has completed the Anynet+ configuring or has switched to the TV viewing screen.

6. The Anynet+ device won't play.

You cannot use the play function when Reset is in progress.

7. The connected device is not displayed.

Check whether the device supports Anynet+.
Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+.
Check whether the HDMI cable is properly connected.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On. -> Settings -> General -> External Device Manager -> Anynet+ (HDMI-CEC)
Scan for Anynet+ devices again.
If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again.

Remote Control Issues

When the remote control isn't working, these steps may help resolve the problem

1. The remote control does not work.

The connection between the remote control and the TV may be lost.
Also, if the remote control is not working or slow, the batteries might be low or dead. If this is the case, replace the batteries. Alkaline batteries are recommended for longer battery life.

2. External devices cannot be operated with the TV remote control.

Check the cable connection between the TV and external devices.
When the symptom persists, set it manually in -> Source -> Universal Remote

Apps

When apps aren't working, these steps may help resolve the problem.

1. I launched an app, but it's in a different language. How can I change the language?

Languages supported by an app may be different from the TV Language set in the menu.
The ability to change the language depends on the app's provider.

2. The app does not work properly. Its image quality is poor.

Check the network connection. When the network speed is slow, the app may not work or its image quality may be poor.
The services of your application are not provided by the TV but by the application service provider.
Refer to the Help section on the application service provider's website.

Media Files

When files don't play, this may help resolve the problem

1. Some files are interrupted during playback. This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some file may not play smoothly.

2. Some files can't be played.

Some files that use an unsupported codec may not be played back.
Make sure that the codec is supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files."

Voice Assistant Issues

When the Voice Assistant isn't working, these steps may help resolve the problem.

This function may not be supported depending on the model or geographical area.
The Voice Wake-up function may not be supported depending on the model, Voice Assistant or geographical area

1. The voice commands do not work well. Voice commands may differ depending on the Voice Assistant. Refer to the command examples for each Voice Assistant.

Bixby -> Explore Now
Amazon Alexa: -> Settings -> General -> Voice -> Amazon Alexa Settings
Google Assistant: -> Settings -> General -> Voice -> Google Assistant Settings

4. With Samsung Smart Remote, the following features are available except for voice recognition. There is no response even if the voice entry button is pressed.

Try pairing the remote control with the TV.

5. During voice recognition, the heavy load message appears and the function does not work.

Unplug and then plug the TV power cable and then try again after 1 minute and 30 seconds. It may take a while if the voice recognition server is being inspected.

6.I want to see weather information of the desired area.

Say with the area name included.

Other issues

Use these procedures to resolve other issues that may occur in relation to the product.

1. The TV is hot.

Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the top of the TV.
The bottom, however, may feel hot to the touch after extended use.
Children watching TV need constant adult supervision to prevent them from touching the TV.
This heat, however, is not a defect and does not affect the TV's functionality.

2. The TV smells like plastic.

This smell is normal and will dissipate over time.

3. The settings are lost after 5 minutes or every time the TV is turned off.

If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically reset every 5 minutes.
Change Usage Mode to Home Mode. -> Settings -> General -> System Manager -> Usage Mode

4. The TV is tilted to the side.

Remove the base stand from the TV and reassemble it.

5. The stand is wobbly or crooked.

Refer to the Quick Setup Guide and make sure that the stand is assembled correctly.

6. PIP is not available.

PIP is available only when an external device is connected with an HDMI or Component cable.
Note that the function is unavailable when Smart Hub is active.
- This function may not be supported depending on the model or geographical area.

7. A POP (TV’s internal banner ad) appears on the screen.

Change Usage Mode to Home Mode. -> Settings -> General -> System Manager -> Usage Mode

8. The TV is making a popping noise.

The expansion and contraction of the TV's outer casing may cause a popping noise.
This does not indicate a product malfunction.
The TV is safe to use.

9. The TV is making a humming noise.

Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund.

10. The software update over the Internet has failed.

Check the network connection status. -> Settings -> General -> Network -> Network Status
If the TV is not connected to a network, connect it to a network.
The upgrade stops if you already have the latest software version.

11. The TV narrates the screen events in voice-over.

To turn off Voice Guide, move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button. You can turn on or off Voice Guide. To run Accessibility Shortcuts, see the following:
- Press and hold the +/- (Volume) button on your Samsung Smart Remote or Remote Control.

Press and hold the + /- (Volume) button on your Samsung Smart Remote.
Press the CC/VD button or press and hold the MUTE button on your standard remote control.
-> Settings -> General -> Accessibility -> Voice Guide Settings-> Voice Guide

Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.

-> Settings -> Support -> Device Care -> Self Diagnosis Try Now

You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.

Video Test
Picture Test
Sound Test
HDMI Troubleshooting
Signal Information
Smart Hub Connection Test
Reset Smart Hub

1. Cannot select Signal Information in Self Diagnosis.

Verify that the current channel is a digital channel.
Signal Information is only available for digital channels. -> Settings -> Support -> Device Care -> Self Diagnosis -> Signal Information

2. Reset Smart Hub

Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. -> Settings -> Support -> Device Care -> Self Diagnosis -> Reset Smart Hub

3. Reset picture

Resets current picture settings to the default settings. -> Settings -> Picture -> Expert Settings -> Reset Picture

4. Reset sound

Resets current sound settings to the default settings. -> Settings -> Sound -> Expert Settings -> Reset Sound

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

-> Settings -> Support -> Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web. You can also turn Remote Management on and off. You can also start this function by pressing and holding the button for 5 or more seconds.
- This function requires an Internet connection.

Finding the contact information for service

-> Settings -> Support -> About TV Try Now
You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.
- You can also view information by scanning the QR code of your TV.
- You can also start this function by pressing and holding the button for 5 or more seconds. For the standard remote control, press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer information pop-up window appears.

Requesting service

-> Settings -> Support -> Device Care -> Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request Now -> Send or Schedule Appointment -> Request -> Send. Your service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment. You must agree to the terms and conditions for the service request. This function may not be supported depending on the geographical area. This function requires an Internet connection.

FAQ

In this section, you'll find the answers to the e-Manual questions we get asked about most often.

The TV Screen does not Display Properly

When the TV screen does not look right, you can check if the issue is caused by the product or the broadcasting signal and cables.

When the TV screen does not display properly

The color and design of the TV and its accessories and the features may differ depending on the model or geographical area.

Check the antenna and input cable connections

Check the antenna and input cable connections.

Check the antenna and HDMI cable connections.

If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines

Try changing channels using the remote control.

Press the button, select Source, choose another input source.

If the same problem persists, run a diagnostic test. On the remote control, press the button

Select -> Settings -> Support -> Device Care -> Self Diagnosis -> Picture Test.

When a message appears, select OK and follow the on-screen instructions to complete the test.

When a message appears, select OK and follow the on-screen instructions to complete the test.

When a message appears, select Close and follow the on-screen instructions to complete the test.

If the problem disappears during the test, check your TV signal. On the remote control, press the button.

Select -> Settings -> Support -> Device Care -> Self Diagnosis -> Signal Information to check the signal strength.

Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception.

Related menu path
- Select -> Settings -> Support -> Device Care -> Self Diagnosis -> Picture Test Try Now
- Select -> Settings -> Support -> Device Care -> Self Diagnosis -> Signal Information Try Now

The TV does not Turn On

If the TV screen is black, it is generally caused by a loose power cord or the peripheral device is turned off.

When your TV does not turn on

The color and design of the TV and its accessories and the features may differ depending on the model or geographical area.

If your TV does not turn on, check whether the remote control sensor is on

By holding a reflective object like mirror under the TV, you can easily find the remote control sensor

If the remote control sensor is not turned on, unplug the power cable and plug it back in

Disconnect and reconnect the One Connect cable between the TV and the One Connect (OC) Box. Make sure that the One Connect cable is not pinched or bent sharply

Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn on your TV.

If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.

If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.

On the remote control, press the button. When the Home Screen appears, the TV is turned on but the connected external device does not work or any connection problem occurs

Check the connection of the HDMI cable to your TV or One Connect Box.

Make sure that the external device is turned on.

If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.

If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.

Check the connection of the HDMI cable to your TV or One Connect Box.

Make sure that the cables between your TV and the external devices are properly connected. The COMPONENT IN port may not be supported depending on the model or geographical area.

Also make sure that the correct source is selected on the Home Screen ( -> Source).

If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty.

The Picture is Distorted, or No Sound Comes Out of the Sound Bar

No TV sound from the soundbar, or distorted TV picture is usually caused by poor connections.

When the TV does not connect with an external device properly

The color and design of the TV and its accessories and the features may differ depending on the model or geographical area.

When the picture looks distorted,

First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC) Box, then unplug the power cord and plug it back into the wall outlet.

First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC) Box, then unplug the power cord and plug it back into the wall outlet.

If the external device supports UHD video, use a dedicated HDMI cable (4K) for HDMI video playback.

If a component cable is used, make sure that the colored connectors are connected to the matching connectors on the external device and the TV. The COMPONENT IN port may not be supported depending on the model or geographical area

For better video quality, use an HDMI cable if your external device supports it.

If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of settop box

Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required.

If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode. FHD TVs support up to 1080p video output, and UHD TVs support up to 2160p video output.

If the problem persists, and if your TV uses the One Connect Cable, disconnect and reconnect the One Connect Cable to the TV and the One Connect (OC) Box. Ensure that the One Connect Cable is not pinched or bent sharply.

If no sound comes out of your Sound Bar, and if it is connected to the TV with an HDMI cable, check the HDMI (eARC) connector on the back of the TV. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.

If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.

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