Samsung QN50Q6DTAFXZA TV

User Manual

For QN50Q6DTAFXZA.

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E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Learn the Menu Screen link below.
“Learn the Menu Screen
” Link
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User Manual - Transcript

  • Page 1 - English - : EMANUAL Thank you for purchasing this Samsung product To receive more complete service please register your product at wwwsamsungcom Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Learn the Menu Screen link below Learn the Menu Screen Link
  • Page 2 - English - : Contents Guide Connections Connection Guide 6 Connecting an Antenna Connecting to the Internet 10 Screen Sharing Smart View with your Mobile Device 12 Connection Cables for External Devices 14 Switching between external devices connected to the TV 16 Connection Notes Peripherals Controlling External Devices with a Samsung Remote Control Using the Universal Remote 19 Using Anynet HDMICEC 20 Controlling the TV with a Keyboard Mouse or Gamepad Entering Text using the OnScreen Virtual Keyboard Smart Features Using Smart Hub 32 Using a Samsung account 34 Using Remote Access 40 Using the Apps Service 44 Using the Gallery App Using the SmartThings App Using the eManual Using the Internet Playing picturesvideomusic Using Bixby TV Viewing Using the Guide 61 Setting Up a Schedule Viewing 63 Using the Channel List 64 Editing Channels 65 Using a Personal Favorites List 66 TVViewing Support Functions Picture and Sound 69 Adjusting the Picture Quality Setting the Viewing Environment for External Devices 73 Changing the Picture Size and Position 74 Conguring a Sound Mode and Expert Settings 76 Using the Sound Support Functions System and Support Using the Time Functions and the Timers Using the Auto Protection Time and Energy Saving Functions Updating the TVs Software Audio and Video Functions for the Visually or Hearing Impaired Using Voice Assistants on TV Using Other Functions Precautions and Notes 91 Read Before Using Apps Read Before Using the Internet Function Read Before Playing Photo Video or Music Files Read After Installing the TV Supported Resolutions for UHD Input Signals Read Before Connecting a Computer Supported Resolutions 108 Supported Resolutions for Video Signals 110 Read Before Using Bluetooth Devices 111 Blocking programs based on their TV Rating 114 Licenses
  • Page 3 - English - : Troubleshooting Picture Issues Testing the picture Sound and Noise Issues 119 Testing the sound Channel and Broadcast Issues External Device Connectivity Issues Network Issues Anynet HDMICEC Issues Remote Control Issues Apps Media Files Voice Assistant Issues Other issues Diagnosing TV operational issues Getting Support Getting support through Remote Management Finding the contact information for service Requesting service FAQ The TV Screen does not Display Properly When the TV screen does not display properly The TV does not Turn On 141 When your TV does not turn on The Picture is Distorted or No Sound Comes Out of the Sound Bar 147 When the TV does not connect with an external device properly Internet Access is not Available When the TV cant connect to the Internet There is No Sound or the Speakers are Making an Odd Sound When no sound comes out of the TV or the sound is breaking up The Remote Control does not Work 164 When the remote control does not work Updating the Software Updating to the latest TV software
  • Page 4 - English - : Accessibility Guidance Learn the Menu Screen Using the Accessibility Menu 181 Using the TV with Voice Guide on Using the guide 185 Using Schedule Viewing 186 Using the Channel List 187 Using Smart Hub 190 Launching the eManual Using Bixby
  • Page 5 - English - : Guide Learn how to use various features Connections You can watch live broadcasts by connecting a coaxial cable to your TV and can get access to the Internet by using a LAN cable or wireless access point Using various connectors you can also connect external devices Connection Guide You can view detailed information about external devices that can be connected to the TV Source Connection Guide Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device the connection details appear Audio Device HDMI ARC Optical Bluetooth WiFi WiFi Speaker Surround Setup HDMI ARC is supported by some models Check the HDMI port name of the purchased products model Video Device HDMI Smartphone Screen Sharing Smart View SmartThings Apple AirPlay Tap View PC HDMI Screen Sharing Wireless Apple AirPlay Input Device Keyboard Mouse USB Gamepad Bluetooth Device Game Console HDMI External Storage USB Flash Drive Hard Disk Drive HDD The connection method and available external devices may differ depending on the model Using HDMI Troubleshooting you can check the connection to HDMI cable and external devices takes approximately 2 minutes Connection Guide Audio Device Video Device Smartphone PC Input Device Game Console External Storage HDMI ARC Optical Bluetooth WiFi WiFi Speaker Surround Setup HDMI Troubleshooting Connect audio devices such as speakers sound bars headphones or home theaters to your TV The image on your TV may differ from the image above depending on the model and geographical area 5
  • Page 6: Connecting an Antenna You can connect a coaxial cable to your TV An antenna connection is not necessary if you connect a cable box or satellite box 6
  • Page 7 - English - : Connecting to the Internet You can get access to the Internet through your TV Settings General Network Open Network Settings Try Now Congure network settings to connect to an available network Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to quotNetwork Issuesquot in quotTroubleshootingquot Use a CAT 7 STP type cable for the connection Shielded Twisted Pair The TV will not be able to connect to the Internet if your network speed is below 10 Mbps This function may not be supported depending on the model 7
  • Page 8 - English - : Establishing a wireless Internet connection Settings General Network Open Network Settings Wireless Make sure that you have the wireless access points SSID name and password settings before attempting to connect The network name SSID and security key are available on the wireless access points conguration screen See the wireless access points user manual for more information Wireless Connection Select your wireless network Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area If no wireless access point is found select Add Network at the bottom of the list and enter the network name SSID If your wireless access point has a WPS or PBC button select Use WPS at the bottom of the list and then push the WPS or PBC button on your access point within 2 minutes The TV will connect automatically To view or delete previously connected network names SSIDs move the focus to Manage Saved Networks and then press the Select button 8
  • Page 9 - English - : Checking the Internet connection status Settings General Network Network Status Try Now View the current network and Internet status Resetting Your Network Settings General Network Reset Network Try Now Restore the network settings to the factory default Turning on the TV with a mobile device Settings General Network Expert Settings Power On with Mobile You can turn on the TV using a mobile device connected to the same network as the TV This function is available with a mobile device connected to the TV through the SmartThings app or the Apple AirPlay function Connecting an IP control device to the TV Settings General Network Expert Settings IP Remote You can connect an IP control device to the TV remotely to manage your IP device To use this function Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorized thirdparty custom controller is installed and congured specically for a Samsung TV and if your WiFi network is password protected This function may not be supported depending on the model Changing the name of the TV Settings General System Manager Device Name Try Now You can change the name of the TV on the network Select User Input at the bottom of the list and change the name 9
  • Page 10 - English - : Screen Sharing Smart View with your Mobile Device You can watch the screen of your mobile device on the TV screen through Smart View or Tap View For information on how to share the screen with your mobile device refer to Source Connection Guide Smartphone Screen Sharing Smart View To turn off Screen Sharing Smart View disconnect the mobile device or press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple AirPlay 10
  • Page 11 - English - : Using the Tap View By tapping the mobile device on your TV you can watch mobile devices screen through the TV screen This function may not be supported depending on the model This function is available in Samsung mobile devices with Android 81 or higher Enable Tap View on your mobile device For more information about conguration refer to Enabling the Tap View below for how to set Turn on the screen of your mobile device Tap your mobile device on the TV The TV screen switches to mobile devices screen Watch mobile devices screen on the TV screen This function enables mirroring Smart View by detecting vibrations generated when you tap the mobile device on the TV Be sure to tap away from the TV screen and bezel corners It may scratch or break the TV or mobile device screen We recommend using your mobile device with the cover in place and lightly tap it on any external edge of the TV Enabling the Tap View Enable Tap View in the SmartThings app Depending on the SmartThings app version you may need to register the TV with your mobile device Launch the SmartThings app on your mobile device Select Settings in SmartThings app on your mobile device Set the Tap View to on Upon connection for the rst time select Allow on a popup window of the TV 11
  • Page 12 - English - : Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV Cable name Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input or output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB TypeC HDMI to DisplayPort Mini DisplayPort to HDMI 12
  • Page 13 - English - : Cable name Image Description DVI to HDMI DVI to HDMI cables can transmit only digital video signals and not audio signals We recommend that you use HDMI to HDMI cables Optical Optical cables are used to transmit audio signals to external speakers with low signal loss Optical cables do not transmit video signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and white terminals Available connection cables may differ depending on the model or geographical area 13
  • Page 14 - English - : Switching between external devices connected to the TV You can switch between TV programs and the content of external devices Source When you select a connected external device on the Source screen the output of the selected device is displayed on the TVs screen On the standard remote control press the SOURCE button To control a device Bluray player game console etc that supports universal remote control with the TVs remote control connect the device to an HDMI port on the TV and then turn on the device The output displayed on the TV is automatically switched to the output of the device or you can congure universal remote control for the device automatically For more information refer to quotControlling External Devices with a Samsung Remote Control Using the Universal Remotequot When a USB device is connected to the USB port a popup message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Editing the name and icon of an external device Source You can change the port name for a connected external device or add it to the Home Screen Sources Universal Remote Edit Information Add to Home Source The image on your TV may differ from the image above depending on the model and geographical area Move the focus to a connected external device Press the up directional button The following functions become available Available functions may differ depending on the port type 14
  • Page 15 - English - : 1Universal Remote You can control external devices connected to the TV using a Samsung remote control To control external devices register them by following the instructions on the screen This function may not be supported depending on the model or geographical area For more information refer to quotControlling External Devices with a Samsung Remote Control Using the Universal Remotequot 2Edit You can rename the input ports and change the device icons 3Information You can view detailed information about an external device 4Add to Home You can add the port of an external device to the Home Screen for quick switching Using additional functions You can use the following features on the Source screen Remote Access Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to quotUsing Remote Accessquot Connection Guide Displays device connection instructions For more information refer to quotConnection Guidequot Universal Remote Lets you register external devices to your Samsung remote control and control them using the Remote This function may not be supported depending on the model or geographical area For more information refer to quotControlling External Devices with a Samsung Remote Control Using the Universal Remotequot 15
  • Page 16 - English - : Connection Notes When connecting an external device note the following The number of connectors and their names and locations may differ with the model Refer to the external devices operating manual when connecting it to the TV The number of external device connectors and their names and locations may differ with the manufacturer Connection notes for HDMI The following types of HDMI cables are recommended High Speed HDMI Cable High Speed HDMI Cable with Ethernet Premium High Speed HDMI Cable Premium High Speed HDMI Cable with Ethernet Ultra High Speed HDMI Cable Use an HDMI cable with a thickness of 066 inches 17 mm or less Using a noncertified HDMI cable may result in a blank screen or a connection error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardized by the IEEE Use a cable shorter than 10 feet 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or DisplayPort ports instead If your PC does not support HDMI video out connect your PC with a DVI to HDMI or HDMI to DisplayPort cable When the TV is connected to an external device such as a DVDBD player or a settop box via HDMI power sync mode will be automatically activated In the power sync mode the TV continues to detect and connect external devices via HDMI cable This function can be deactivated by removing the HDMI cable of the connected device This function may not be supported depending on the model 16
  • Page 17 - English - : Connection notes for computers For the resolutions supported by the TV refer to quot Read Before Connecting a Computer Supported Resolutionsquot If you want to connect your PC and TV wirelessly both of them must be connected to each other on the same network When sharing content with other networkbased devices such as those in an IP Internet Protocol storage system sharing may not be supported due to the networks configuration quality or functionality for example if the network has an NAS NetworkAttached Storage device Connection notes for mobile devices To use the Smart View function the mobile device must support a mirroring function such as Screen Mirroring or Smart View To check whether your mobile device supports the mirroring function refer to the mobile devices user manual The Screen Sharing Smart View feature may not operate smoothly in a 24GHz environment For better experience 50GHz is recommended 5GHz may be available depending on the model To use WiFi Direct the mobile device must support the WiFi Direct function To check whether your mobile device supports WiFi Direct function refer to the mobile devices user manual The mobile device and your Smart TV must be connected to each other on the same network Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple AirPlay This function may not be supported depending on the model The video or audio may stop intermittently depending on network conditions When sharing content with other networkbased devices such as those in an IP Internet Protocol storage system sharing may not be supported due to the networks configuration quality or functionality for example if the network has an NAS NetworkAttached Storage device 17
  • Page 18 - English - : Peripherals Connect external devices such as a keyboard for ease of use Controlling External Devices with a Samsung Remote Control Using the Universal Remote Control the TV and connected external devices with a Samsung remote control Source Universal Remote You can control external devices connected to the TV using a Samsung remote control To control external devices register them by following the instructions on the screen This function may not be supported depending on the model or geographical area You can also use the Anynet HDMICEC function to operate external Samsung devices with your TVs remote control without any additional setup For more information refer to quotUsing Anynet HDMICECquot Specic external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TVs logo It may cause signals from the remote control to be transmitted improperly The TV memorizes both the external device and its connection port HDMI 1 HDMI 2 etc If you have difculty controlling external devices with the Universal Remote try adjusting the positions of the external devices This function may not operate properly depending on the TV installation environment and the features of external devices 18
  • Page 19 - English - : Using Anynet HDMICEC Control an external device connected via Anynet HDMICEC with the remote control You can use the TVs remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet HDMICEC Note that you can only set up and operate Anynet HDMICEC with the remote control Connecting an external device through Anynet and using their menus Settings General External Device Manager Anynet HDMICEC Try Now Set Anynet HDMICEC to On Connect an HDMICECcompliant device to the TV Turn on the connected external device The device is automatically connected to the TV After the connection process is nished you can access the menu of the connected device using your TV remote and control the device The connecting process can take up to 2 minutes to complete Read before connecting an Anynet HDMICEC device Anynet HDMICECenabled devices must be connected to the TV with an HDMI cable Note that some HDMI cables may not support Anynet HDMICEC You can congure the TVs Universal Remote to control thirdparty cable boxes Bluray players and home theaters that do not support HDMICEC For more information refer to quotControlling External Devices with a Samsung Remote Control Using the Universal Remotequot Anynet cannot be used to control external devices that do not support HDMICEC The TV remote control may not work under certain circumstances If this occurs set up the device as an Anynet HDMI CECenabled device again Anynet HDMICEC works only with external devices that support HDMICEC and only when those devices are either in standby mode or turned on Anynet HDMICEC can control up to 12 compliant external devices up to 3 of the same type except for home theaters Anynet HDMICEC can control only one home theater system To listen to 51 channel audio from an external device connect the device to the TV via an HDMI cable and connect a 51 home theater system directly to the external devices digital audio output connector If an external device has been set up for both Anynet and a universal remote control the device can be controlled only with the universal remote control 19
  • Page 20 - English - : Controlling the TV with a Keyboard Mouse or Gamepad Connecting a keyboard mouse or gamepad to make it easier to control the TV Settings General External Device Manager Input Device Manager Try Now You can connect a keyboard mouse or gamepad to make it easier to control the TV Connecting a USB keyboard mouse or gamepad Plug the keyboard mouse or gamepad cable into the USB port If you connect a mouse it is available only in the Internet app and Remote Access function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Settings General External Device Manager Input Device Manager Bluetooth Device List If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for available devices again If you connect a mouse it is available only in the Internet app For more information refer to the Bluetooth devices user manual This function may not be supported depending on the model or geographical area 20
  • Page 21 - English - : Using the keyboard and mouse Button Description Directional keys Use to navigate the menu or move the focus to highlight items on the Home Screen Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 F2 F3 F4 key Color buttons F5 key Displays the Home Screen F6 key Displays the Source screen F7 key Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Leftclick Available only in the Internet app You can click a menu or link to start a function as you do on a PC Rightclick Available only in the Internet app You can use the following functions The options displayed in the menu may differ depending on the selected item Open Open Link in New Tab Enable Scroll Mode The key operation may differ depending on some apps or the keyboard 21
  • Page 22 - English - : Setting up the input devices Settings General External Device Manager Input Device Manager Keyboard Settings You can set up the keyboard with the Keyboard Language and Keyboard Type functions Mouse Settings You can set up the mouse with the Primary Button and Pointer Speed functions Entering Text using the OnScreen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommended text Options Predict Next Character The image on your TV may differ from the image above depending on the model and geographical area 1Recommended text When you type a word you want to use as a search term this function displays related suggestions from which you can choose one 22
  • Page 23 - English - : 2Options Select on the virtual keyboard screen The following options are available The options available may differ depending on the function running currently Recommended text Reset Recommended Text Memory Accented Character Preview Predict Next Character when using direction buttons Language 3Predict Next Character Each time you type a character on the virtual keyboard the next characters predicted to be typed are displayed You can use the directional buttons on the remote control to select one 23
  • Page 24 - English - : Smart Features You can enjoy various apps with Smart Hub Using Smart Hub View descriptions of Smart Hubs basic functions From Smart Hub you can use the Internet search function install and use various apps view photos and videos or listen to music stored on external storage devices and perform more functions Some Smart Hub services are paid services To use Smart Hub the TV must be connected to the Internet Some Smart Hub features may not be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Smart Hub service agreement and the collection and use of personal information Without giving consent you cannot use the additional features and services You can view the entire text of the Terms amp Privacy by navigating to Settings Terms amp Privacy Try Now If you want to stop using Smart Hub you can cancel the agreement To cancel the Smart Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub 24
  • Page 25 - English - : Displaying the Home Screen Press the button Sources TV HDMI 1 USB Remote Access Connection Guide Universal Remote Source The image on your TV may differ from the image above depending on the model and geographical area On the Home Screen you can easily run the apps you have used previously or frequently The apps can also be moved or deleted from the screen 1 Settings When the focus is moved to Settings a list of quick settings icons appears above the top of the menu You can quickly set frequently used functions by clicking the icons eManual You can open the user manual embedded in your TV 25
  • Page 26 - English - : Picture Mode You can select the picture mode that provides the best viewing experience To change the picture mode press the Select button To make ne adjustments press the up directional button and then select Picture Setup Sound Mode You can select a sound mode to optimize your listening experience To change the sound mode press the Select button To make ne adjustments press the up directional button and then select Equalizer Setup Sound Output You can select which speakers the TV uses for audio output To change the audio output press the Select button To connect to a Bluetooth speaker press the up directional button and then select Bluetooth Speaker List Connecting Bluetooth speaker may not be supported depending on the model or geographical area Game Mode You can enable game mode to optimize the TVs settings for playing video games with a gaming console such as a PlayStation Xbox or Nintendo Switch To turn Game Mode on or off press the Select button For more information refer to quotSetting the Viewing Environment for External Devicesquot This function is only available when an external input source is being used This function may not be supported depending on the model Caption You can watch TV broadcasts with captions To activate or deactivate the Caption function press the Select button To run Accessibility Shortcuts press the up directional button and then select Accessibility Shortcuts Sleep Timer You can have the TV automatically turn off at a specic time To change the sleep time press the Select button To set the specic time at which the TV turns off automatically press the up directional button and then select Set Up Off Timer Network You can view the current network and Internet status Press the up directional button and then select Network Status or Network Settings 26
  • Page 27 - English - : Color Tone You can select a color tone suitable for your viewing preferences To change to a color tone that you want press the Select button Picture Clarity You can optimize pictures that contain a lot of motions To turn this function on or off press the Select button To set the detailed options press the up directional button and then select Picture Clarity Settings Digital Output Audio Format You can select an output format for digital audio Note that the Dolby Digital option is only available via HDMI eARC for external devices that support the Dolby Digital format HDMI ARC is supported by some models Check the HDMI port name of the purchased products model Device Care You can run Device Care to diagnose and optimize your TV Device Care can also check and optimize the TVs storage If any problem is found the TV can call for technical support All Settings Display the Settings menu This function may not be supported depending on the model or geographical area 2 Source You can select an external device connected to the TV For more information refer to quotSwitching between external devices connected to the TVquot 3 Search You can search for channels programs movie titles and apps from Smart Hub To use this feature the TV must be connected to the Internet This function may not be supported depending on the model 4 Apps You can enjoy a wide range of content including news sports weather and games by installing the corresponding apps on your TV To use this feature the TV must be connected to the Internet For more information refer to quotUsing the Apps Servicequot 27
  • Page 28 - English - : 5Home This menu appears rst when you press the button Then you can quickly access Samsung Account Notication or Privacy Choices Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account For more information refer to quotUsing a Samsung accountquot Notication You can view a list of notications for all events that occur on your TV A notication appears on the screen when it is time to broadcast a scheduled program or when an event occurs on a registered device If you move the focus to Notication and then press the Select button a notication window appears on the right and the following functions are available Delete All You can delete all your notifications Settings You can select services you want to be notified about When you select Allow sound notifications are displayed with a notification sound Privacy Choices You can view and set the privacy policy for Smart Hub and various other services 28
  • Page 29 - English - : 6Universal Guide Universal Guide is an app that allows you to search for and enjoy various content such as TV shows dramas and movies in one place Universal Guide can recommend content tailored to your preferences You can use this feature on your mobile device with the Samsung SmartThings app To enjoy the content from these apps on your TV they must be installed on the TV When you watch some paid content you may need to make a payment using their associated app Some content may be restricted depending on your network conditions and your subscriptions to paid channels Parental control is necessary when children use this service Images may look blurry depending on the service providers circumstances This function may not be supported depending on the model or geographical area Art When you are not watching TV or when the TV is turned off you can use the Art mode function to edit image content such as artworks photos or to display the content This function is supported only in The Frame For more information refer to the provided user manual 29
  • Page 30 - English - : Move Remove The image on your TV may differ from the image above depending on the model and geographical area 7Moving an item on the Home Screen Move the focus to the app you want to move press and hold the Select button on the remote control and then select Move in option menu Move the app to the desired position by pressing the left or right directional button and then press the Select button The selected app is moved on the Home screen In the region that does not support the Universal Guide press the down directional button on the remote control 8Removing an item on the Home Screen Move the focus to the app you want to delete press and hold the Select button on the remote control and then select Remove in option menu The selected app is deleted You can add the apps you want to use often to the Home Screen using Apps To add your favorite apps to the Home Screen refer to quotManaging installed appsquot 30
  • Page 31 - English - : Launching Smart Hub automatically Settings General Smart Features Autorun Smart Hub Try Now When you set Autorun Smart Hub to on the TV displays the Home Screen automatically when you turn the TV on You can turn this function on or off Press the Select button at the current menu Launching the last used app automatically Settings General Smart Features Autorun Last App Try Now If Autorun Last App is set to on the last used app is automatically run when you turn on the TV You can turn this function on or off Press the Select button at the current menu This function may not be supported depending on the app Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now You can reset the Smart Hub settings To reset Smart Hub enter the PIN The default PIN is quot0000quot You can set the PIN in Settings General System Manager Change PIN 31
  • Page 32 - English - : Using a Samsung account Create and manage your own Samsung account Settings General System Manager Samsung Account Try Now You can view the entire text of the Terms amp Policy in Settings General System Manager Samsung Account My Account Terms amp Conditions Privacy Policy after logging in to your Samsung account You can create a Samsung account at httpaccountsamsungcom Once you have an account you can use the same ID on both the TV and the Samsung website Signing in to a Samsung account Settings General System Manager Samsung Account Sign In Creating a new account Settings General System Manager Samsung Account Create Account Sign up for a Samsung account on your mobile or PC Visit httpsaccountsamsungcom 32
  • Page 33 - English - : Managing your Samsung account Settings General System Manager Samsung Account My Account When you sign in to your Samsung account you can use the following functions Sign Out When multiple people share the TV you can sign out of your account to prevent others from seeing it To sign out of your Samsung Account Settings General System Manager Samsung Account move the focus to your accounts icon and then press the Select button When a popup window appears select Sign Out Edit Profile You can edit your account information To protect personal information enter Edit Profile and then Signin Method is set to Profile image selection and password entry High security If you want the TV to log you into your account automatically whenever you turn on the TV click Stay Signed In Payment Info You can view or manage your payment information Back up You can back up the TV settings to your Samsung Cloud storage When resetting or replacing the TV you can also restore its settings with the backedup settings Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settings you can share the favorites and website bookmarks that you registered on other devices Remove Account You can delete an account from the TV Although you have deleted your Samsung account from the TV you are not unsubscribed To unsubscribe from your Samsung Account visit the Samsung Accounts website http accountsamsungcom Terms amp Conditions Privacy Policy You can view the user agreement and privacy policy For more information about the terms and conditions privacy policy select View Details 33
  • Page 34 - English - : Using Remote Access Use the TV to access your PC via Remote PC Screen Sharing Wireless or Cloud Service Source Remote Access You can use the TV to access your PC via Remote PC Screen Sharing Wireless or Cloud Service For easy computer use connect a keyboard and a mouse to your TV in advance Remote Access secured by Knox Access to remote PC and your work resources with this function Connect a keyboard and mouse to this TV before starting Featured Functions Remote PC Screen Sharing Wireless Samsung DeX Ofce 365 Added Cloud Services Add Cloud Service The image on your TV may differ from the image above depending on the model and geographical area Connecting a Remote PC Provides Remote Desktop Connection RDP for remotely connecting to a PC running on Windows and Virtual Network Computing VNC for a PC running on Mac To remotely connect to a PC you must enter the IP address of the remote PC or select a saved prole Enter a correct username and password and select a correct protocol If there is any computer that can be accessed via the same network the found IP and protocol are displayed To register a frequently used PC move the focus to Manage User Proles and then press the Select button When a pop up window appears select Add and then enter the PC information When your PC enters in power saving mode connection is not available It is recommended to cancel the power saving mode It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition 34
  • Page 35 - English - : Congure your computers settings to use the Remote Access function Remote connection to a PC running on Windows via the RDP protocol is only supported for Windows 7 or later And the operating system must be a Professional or higher edition Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 105 or later Windows OS 1 Rightclick the My Computer icon on Desktop or Windows Explorer and then click Properties 2 Click Advanced System Settings The System Properties window appears 3 Click the Remote tab and then select the Allow Remote Assistance connections to this computer Mac OS 1 Select Menu System Preferences and then click Sharing 2 Select the Screen Sharing and Remote Login check box 3 Run the resolution changing app downloaded from App Store and then change the resolution to 1440 x 900 or lower If you do not change the resolution in Mac OS the previous image may appear while connecting a remote computer 35
  • Page 36 - English - : Enter the required settings for connecting the computer remotely Connect to Remote PC Make sure the PC is on and remote access is set to quotAllowquot PCProle IP address or prole Username Enter a username Protocol RDP for Windows users Password Enter a password Remember my credentials PCProle Username Protocol and Password Connect Cancel Manage User Proles The image on your TV may differ from the image above depending on the model and geographical area 1Enter the IP address of the PC you want to connect to In case of Windows when the computer to connect is within the same network routerAP run cmdquot command in Settings Network and Internet View Network properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the TV and computer are not within the same network it is required to know the public IP and configure the router and AP Check whether the router connected to the computer supports port forwarding When the company provides additional security features such as firewall seek help from a security officer Home Ofce 2Enter the Username of the computer How to check the Username Control Panel User Account Control in Windows System Preferences Users amp Groups in Mac 3Select the Protocol for the computers OS Windows RDP Mac VNC 4Enter the password for the login account For use of PIN do not enter PIN but the specied password of the computer 36
  • Page 37 - English - : Playing Multimedia Content on a Remote PC When you move the mouse cursor to the top of the screen after accessing a remote computer the top bar appears When the sharing folder icon is clicked in the top bar the folders shared on Windows or Mac OS appear You can play back any media content in a folder For more information refer to quotPlaying picturesvideomusicquot To use this function the folder sharing option on the computer to access must have been enabled as shown below Windows OS Run Windows Explorer and then move to the folder to share Rightclick the folder and then click Properties After the Properties window appears click the Sharing tab and then click Advanced Sharing After the Advanced Sharing window appears select the Share this folder check box Mac OS Select Menu System Preferences and then click Sharing Select the File Sharing check box To add a folder to share click the Add button at the bottom Select a folder and then click Add It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition When playing a video le via a remote computer the screen or sound breaking may be encountered 37
  • Page 38 - English - : Using Screen Sharing Wireless Follow the instructions on the screen to adjust the PC settings and wirelessly connect the TV to the PC This function is only available for PCs that support wireless screen sharing This function is supported by Windows 10 You can connect AirPlay in Mac Using Samsung DeX Samsung DeX can be connected from the TV via wireless network When the mobile device does not appear on the screen select Mobile Connection Guide and then follow the screen instructions This function is available only on mobile devices that support the wireless Samsung DeX Using Ofce 365 You can read or create a document after accessing the Ofce 365 website Run the browser in fullscreen mode URL modication is impossible in the Ofce 365 page Adding the Cloud Service Select the Add Cloud Service icon Use the bookmarking function of the browser you can add or delete the cloud service link to or from Remote Access To add the cloud service you must be signed in to your Samsung account The number of cloud services that can be added to Remote Access is limited 38
  • Page 39 - English - : Using Cloud Service You can access the cloud service by selecting the cloud service icon added to Remote Access The screen on the web page may differ from that of a computer You can copy or paste any text Some image formats are supported For easy and secured login in Cloud Service Remote Access Pass is additionally supported as well as Samsung Pass Setting Samsung Pass or Remote Access Pass Set Samsung Pass or Remote Access Pass to Use in Source Remote Access Run the Remote Access browser Additionally select Ofce 365 or Add Cloud Service Internet Menu Settings Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your TV However the log in to Remote Access Pass may not work depending on the site policy To securely access the cloud service you can use the browsers automatic shutdown or clear the history logs Before accessing the cloud service refer to quotRead Before Using the Internet Functionquot The cloud service supports the following keyboard shortcuts F1 Returns to Remote Accesss Home screen F8 Mutes the sound F9F10 Adjusts the volume F11 Switches between full screen or default screen 39
  • Page 40 - English - : Using the Apps Service Download and run various apps from Smart Hub Apps You can enjoy a wide range of content including news sports weather and games by installing the corresponding apps on your TV To use this feature the TV must be connected to the Internet When Smart Hub is launched for the rst time the default apps are automatically installed The default apps may differ depending on the geographical area It is recommended to use the landscape mode in some apps for The Frame Apps Editors Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to download new apps using Apps rst sign in to your Samsung account 2 App Search You can search for available apps 3 Settings You can manage the installed apps 40
  • Page 41 - English - : Installing an app Move to the app you want to install and then press the Select button The detailed information screen appears Select Install When the installation is complete the Open menu appears Select Open to run the app immediately You can view installed apps on the Settings screen If the TVs internal memory is insufcient you can install some specic apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected apps icon and indicate the following The app is installed on a USB device The app has a password The app needs to be updated The app supports the mirroring function 41
  • Page 42 - English - : Managing installed apps Select Settings on Apps You can manage installed apps Settings Auto Update ON Copyright Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area 1Removing an app Select an app to delete Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2Adding apps to the Home Screen Select an app to add Select Add to Home After the Home Screen appears move the selected app to the desired location Press the Select button The selected app is added to the Home Screen If the selected app is already added to the Home Screen this function is disabled 42
  • Page 43 - English - : 3Locking and unlocking apps Select an app to lock or unlock Select LockUnlock The selected app is locked or unlocked To lock or unlock an app enter the PIN The default PIN is quot0000quot You can set the PIN in Settings General System Manager Change PIN 4Moving apps Select an app to move Select Move Move the app to the desired location Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5Reinstalling an app Select the app to install again Select Reinstall Reinstallation starts 6Checking the app information details Select the app to check Select View Details The app information screen appears You can rate an app on the View Details screen 7Automatically updating apps To automatically update the installed apps set Auto Update to ON Automatic update is enabled only when the TV is connected to the Internet 43
  • Page 44 - English - : Using the Gallery App View photos and videos synchronized with the Samsung Cloud Gallery Gallery View Daily The image on your TV may differ from the image above depending on the model and geographical area You can enjoy various content synchronized with a mobile device that supports the Samsung Cloud The available content types are photos videos stories and other content shared through your groups If you have shared content from your groups you can access them in notications To use the Gallery app you must be signed in to your Samsung account that uses the Samsung Cloud This function may not be supported depending on the model 1 Open category Move to at the top left of the screen using the directional buttons on the remote control to view by category the content synchronized with the Samsung Cloud 2View Daily View Monthly Sort the content by day or month 3 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in 4 Gallery Settings Set a PIN for screen lock to restrict access to the Gallery app or view the terms and condition 44
  • Page 45 - English - : Using the SmartThings App Monitor and congure the smart devices you have connected to the SmartThings service SmartThings All Devices Scenes Device List The image on your TV may differ from the image above depending on the model and geographical area From your TV you can monitor and congure smart devices you connected to the SmartThings service via the SmartThings app installed on them You can receive notications about the statuses of your connected devices To use this function you must be logged in to your Samsung account This function may not be supported depending on the model or geographical area 1Location selection list Press the Select button to identify all connected devices or the devices specic to a location 2 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in 45
  • Page 46 - English - : 3 Settings Turn notications on or off for the connected smart devices 4Scenes Control multiple devices with one command after setting scenes via the SmartThings app on your mobile device 5Device list View a list of the connected smart devices and their statuses You can add and control new devices through the SmartThings app on your mobile device You can check and control various devices such as speakers smart devices IoT devices and home appliances registered on the server Please refer to the user guide of the SmartThings app on your mobile device for more details Controlling your TV with the mobile SmartThings app You can register your TV and use some features of the TV through the SmartThings app on your mobile device Using the eManual Control and read the manual embedded in your TV Launching the eManual Settings Support Open eManual You can view the embedded eManual that contains information about your TVs key features You can download a copy of the eManual from Samsungs website to view or print on your PC or mobile device http wwwsamsungcom Some menu screens cannot be accessed from the eManual 46
  • Page 47 - English - : Using the buttons in the eManual eManual Guide Troubleshooting First Time Use Recently Viewed Topics FAQ The image on your TV may differ from the image above depending on the model and geographical area 1 Search Select an item from the search results to load the corresponding page Sitemap It displays the lists for each item in eManual 3 Index Select a keyword to navigate to the relevant page This function may not be supported depending on the model or geographical area 4Moving to FAQ You can nd the troubleshooting of the selected symptom 5 Recently Viewed Topics Select a topic from the list of recently viewed topics 47
  • Page 48 - English - : eManual Internet Surf the Internet on your TV Before using the Internet refer to quotRead Before Using the Internet Functionquot Words in blue eg Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away Link Access an underlined topic referred to on an eManual page immediately 48
  • Page 49 - English - : Using the Internet Surf the Internet on your TV Internet When you run Internet you can see recently viewed web sites or featured recommendations When you select a desired web site you can get immediate access to it You can use the Internet function more easily after connecting a keyboard and mouse The web pages may differ from those on a PC Before using the Internet refer to quotRead Before Using the Internet Functionquot The Internet app has an embedded Samsung Pass Internet Internet Menu Samsung Pass Settings With Samsung Pass you can log into the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering your ID and password However this Samsung Pass login may not work depending on the website policy For this purpose you must have been logged in the mobile device with a Samsung account registered in Samsung Pass 49
  • Page 50 - English - : Playing picturesvideomusic Play media content stored on your TV USB devices mobile devices cameras PCs etc Source Connected Device Try Now Samsung USB Samsung USB Filter By All Sort By Title Options The image on your TV may differ from the image above depending on the model and geographical area You can play media content saved on storage devices such as USB devices mobile devices and cameras on the TV You cannot play media content if the content or the storage device is not supported by the TV For more information refer to quotRead Before Playing Photo Video or Music Filesquot Backup important les before connecting a USB device Samsung is not responsible for damaged or lost les You can use the following functions on the media content list screen of a storage device 1Filter By Filters the media content by type of media 50