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25 GB
6. SERVICE CENTRE & TROUBLESHOOTING
•If the oven is not working, before calling the service centre we
recommended that :
•You should check that the oven is properly plugged into the power
supply.
The oven does not heat up
Are the oven control knobs at the correct position ?
The cooking time is too long
Has the correct temperature been selected ?
Smoke comes from the oven
It is advisable to clean the oven after each use. If fat which
splashes during the cooking of meat is not cleaned, it will cause an
unpleasant smell and smoke the next time you use the oven. (See
the Cleaning and Maintenance chapter)
The oven light does not come on
•The light might be faulty. To change the bulb, please see the
relative page.
•If you have checked the above and the oven still does not work
properly, contact the nearest authorized service for assistance
• Model and Production Number (PNC or ENR).
The cooking zones do not simmer or only fry gently
Only use flat-bottomed pans. If light is visible between the pan and
the hob, the zone is not transmitting heat correctly.
The pan bottom should fully cover the diameter of the selected
zone.
The cooking is too slow
Unsuitable pans are being used. Only use flat bottomed utensils,
that are heavy and have a diameter at least the same as the
cooking zone.
Small scratches or abrasions on the hob's glass surface
Incorrect cleaning or rough-bottomed pans are used; particles like
grains of sand or salt get between the hob and the bottom of the
pan. Refer to the “CLEANING” section; make sure that pan
bottoms are clean before use and only use smooth bottomed
pans. Scratches can be lessened only the cleaning is done
correctly.
Metal marks
Do not slide aluminium pans on the hob. Refer to the cleaning
recommendations.
You use the correct materials, but the stains persist.
Use a razor blade and follow the “CLEANING” section.
Dark stains
Use a razor blade and follow the “CLEANING” section.
Light surfaces on the hob
Marks from an aluminium or copper pan, but also mineral, water or
food deposits; they can be removed using the cream cleaner.
Caramelisation or melted plastic on the hob.
Refer to the “CLEANING” section.
The hob does not operate or certain zones don't work
The shunts are not positioned correctly on the terminal board.
Have a check made that the connection is done in compliance with
the recommendations.
The control panel is locked.
Unlock the hob.
Frequency of on/off operations for cooking zones
The on-off cycles vary according to the required heat level:
•low level: short operating time,
•high level: long operating time.
“H” display, residual heat indicator, blinking
The electronic temperature is too high. A technician should verify
the fitting in compliance with the recommendations.
This appliance is marked according to the European directive
2012/19/EU on Waste Electrical and Electronic Equipment
(WEEE). WEEE contains both polluting substances (which can
cause negative consequences for the environment) and basic
components (which can be re-used). It is important to have WEEE
subjected to specific treatments, in order to remove and dispose
properly all pollutants, and recover and recycle all materials.
Individuals can play an important role in ensuring that WEEE does
not become an environmental issue; it is essential to follow some
basic rules:
• WEEE shall not be treated as household waste.
• WEEE shall be handed over to the relevant collection points
managed by the municipality or by registered companies. In many
countries, for large WEEE, home collection could be present.
• When you buy a new appliance, the old one may be returned to
the retailer who has to collect it free of charge on a one-to-one
basis, as long as the equipment is of equivalent type and has the
same functions as the supplied equipment.
7. PROTECTION OF THE ENVIRONMENT
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