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Unable to Locate an SSID?
If you are having issues obtaining an SSID when adding your device into the Amcrest Smart Home app
there may be a miscommunication happening between the app and your mobile device. This appears to
be a more common situation among iOS users and we are currently working with Apple to device a
issue, please refer to the information provided below.
If the SSID for your Wi-Fi network is not pulling up in the app when attempting to add your Amcrest
allowing it to restart.
Wi-Fi network, open the Amcrest Smart Home app and continue to add your device as normal. The SSID
for your network should populate allowing you to complete the setup process.
How Do I Verify/Update Firmware?
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below.
• Log into your Amcrest Smart Home account and select your device from the Devices menu.
• Once you are logged in, tap on the settings ( ) icon.
Note:"Firmware Update" tab to proceed with the update.
on "Update".
Cloud Upgrade to begin. If you wish to cancel to
process tap Cancel.
How Do I Download Recordings?
Due to the current capabilities of the app recordings can only be downloaded via the Cloud Recordings
download interface. All recordings retained on a microSD card will have to be downloaded via a microSD
card adapter (sold separately) on a computer. For more information on downloading cloud recordings,
please refer to the information below.
• Log into your Amcrest Smart Home account and select your device from the Devices menu.
• Tap on Cloud Recordings.
• Tap on the File List icon located in the Cloud playback interface.
• Tap the download icon to download the recording.
to other services on your smartphone via the share icon located in the middle of the download menu.
Troubleshooting
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