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Page 19
TROUBLESHOOTING & WARRANTY
Troubleshoot your problem by using the chart below. If the dehumidier still does
not work properly, contact W Appliance Co. customer service center or the nearest
authorized service center. Customers must never troubleshoot internal components.
TROUBLE POSSIBLE CAUSE POSSIBLE REMEDY
Error Code “E1” The temperature sensor on the
discharge pipe may be faulty and
may need to be changed.
Contact the customer service center.
Error Code “E2” Heat exchanger may be faulty and
may need to be changed.
Contact the customer service center.
Error Code “E3” The room temperature may be
too high.
Check to make sure the room temperature is
below 90˚F. If the room temperature is too high,
place the dehumidier in a location where the
room temperature is below 90˚F for at least 2
hours before operating again.
Error Code “EH” The humidity sensor may be faulty
and may need to be changed
Contact the customer service center.
Error Code “P1”
(Model
BDT50PWTB)
Bucket is not in the proper position. Make sure the bucket is in place and securely
seated for the dehumidier to operate. If error
code reappears after adjusting the bucket, please
contact the customer service department.
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