3
Safety and warnings 5
Safety features 7
Control panel 9
Wash cycles 12
Detergent and softener 14
Wash preparation 17
Getting started quickly 19
Customising a wash cycle 21
Changing pre-set options 26
Factory reset 27
Caring for your washer 28
Before you call for service 33
Fault codes 35
Troubleshooting 36
Energy consumption and cycle times 41
Manufacturer’s warranty 42
Customer care 42
European Directive 2012/19/EU on
Waste ElectricalandElectronic Equipment(WEEE) 44
CONTENTS
Registration
To register your product visit our website: fisherpaykel.com/register
5
SAFETY AND WARNINGS
!
WARNING!
Electric Shock Hazard
Failure to follow this advice may result in
electric shock or death.
• If you are using an extension cord or a portable
electrical outlet device (eg multi-socket outlet
box), ensure that it is positioned so that it does
not come into contact with water or moisture.
READ AND SAVE THIS GUIDE
When using your clothes washer, follow basic precautions, including thefollowing:
General
z
This product has been designed for personal, family or household use. This product is
not designed for any commercial use. Any commercial use will terminate this products
manufacturer’s warranty.
z
A damaged power cord must be replaced by a Fisher & Paykel trained and supported
service technician or similarly qualified person in order to avoid a hazard. Do not use
the appliance until it has been repaired to avoid a risk of electric shock.
z
Do not operate this machine if it has been damaged during transport. Contact your
Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician.
z
This appliance can be used by children aged 8years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge
if they have been given supervision or instruction concerning use of the appliance in a
safe way and understand the hazards involved.
z
Keep children away from the washer while it is in operation.
z
Supervise children to ensure they do not play with the washer or climb inside thedrum.
z
Children of less than 3 years should be kept away unless continuously supervised.
z
The washer should only be used for washing and rinsing of textiles where this
isindicated on the care label.
z
Do not add petrol, dry-cleaning solvents, or other flammable or explosive substances to
the wash water. These substances give off vapours that could ignite or explode.
z
Do not wash articles that have been previously cleaned in, washed in, soaked in,
or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive
substances as they give off vapours that could ignite or explode.
z
The door will be locked from the start of the cycle until the cycle is complete for safety
reasons. It is possible to open the door during the cycle under certain conditions. Never
force the door open.
z
Do not touch the door during a cycle as the door can become hot.
z
When 90°C temperature is selected, the door glass will become hot. Do not touch the
glass part of the door. Keep children away from the washer.
z
Do not touch or operate the machine with wet hands or with bare-feet.
z
Do not open the detergent dispenser during the cycle as hot water may come outofit.
z
Cleaning and user maintenance shall not be made by children without supervision.
6
SAFETY AND WARNINGS
z
Read and follow the detergent manufacturer’s instructions carefully. Instructions on
how to use the detergent will be clearly indicated on the pack. Remember to store your
detergents out of the reach of children.
z
Do not wash an electric blanket in your washer unless the care label specifically states
it is safe to do so.
z
Do not wash curtains in this washer, as sunlight makes them brittle and they may
disintegrate during washing.
z
The only user-removable parts of the washer are the inlet hose(s), dispenser drawer
and pump filter. No other parts are designed to be removed by anyone other than a
Fisher&Paykel trained and supported service technician.
z
Do not overload your washing machine beyond its rated capacity.
MODEL CODE MAXIMUM CAPACITY* (KG)
WM1490P2 9kg
*Capacity refers to the maximum dry weight of items the washer can wash at any one time
Disposal
z
When disposing of the washer, it is recommended that the door is removed to
avoidchildren getting trapped inside, and that the electrical cable is cut off
close to thewasher.
7
SAFETY FEATURES
Keylock
KEYLOCK can be used to lock the buttons on your washer when not in use. This will avoid
accidental button pushes. Refer to ‘Control panel’ for more information.
Add a Garment
The ADD A GARMENT button can be used to interrupt the cycle to add or remove a garment
at any time during the wash part of the cycle (provided the wash temperature selected
is lower than 60°C). Water in the washer will be drained to a level where the door can be
opened, if necessary. Refer to ‘Control panel’ for more information.
Drum light
Your washer has a drum light to help assist you when loading and unloading your washer.
When you press
POWER , the LED light in the drum will turn on. At the end of the cycle,
the drum light will turn on again for five minutes to help facilitate unloading.
Door lock
The door of your washer will lock when you press
and will stay locked until the washer
beeps at the end of the cycle, ensuring safety for you and your family while yourwasher
is operating.
To unlock the door during a cycle
You can open the door to add or remove
items during thewash by pressing
.
The door will remain locked if the
temperature insidethe washer is above 60°C
and/or the waterlevelis above the bottom
of the door seal (awarning will be displayed
inthese circumstances).
Your washer also has the following protective measures:
z
Flood protection – turns off valves and turns pump on if a flood condition is detected.
z
Out-of-balance protection – stops and redistributes the load if an unbalanced load
condition is sensed, and/or slows the spin speed to compensate.
z
Excess suds protection – pauses to allow suds to break down before continuing the cycle.
8
SAFETY FEATURES
When power is restored, your washer will resume the interrupted wash cycle. If the cycle
doesn’t resume automatically, simply press POWER to restart your washer.
Opening the door during a power failure
Do not attempt to do this if the water level inthewasher is above the bottom of thedoor.
If there is a power failure during a wash cycle your washer will stop and the door will
remain locked.
Locate thepump filter cover at the bottom
right of your washer.
Place a coin or key in the slot and tilt it
upwards to lever the cover open.
Pull the door release tab down from the ring.
Use a screwdriver tip, pen or key to get a
good grip.
1
2
3
9
CONTROL PANEL
1 Power Press to turn the washer ON/OFF.
2 Keylock Press to disable all buttons on the control panel, except the
POWER button. This prevents accidental button presses.
3 SmartTouch™
Control Dial
Rotate to select your desired wash cycle.
z
Icon of the selected wash cycle will illuminate.
4 Digital display
screen
Shows the following:
z
TIME TO GO – the remaining time in the cycle that is
currently running.
z
Delayed start time of wash cycle.
z
Notifications if an error is detected or a warning is necessary.
5 Progress lights Indicate the current status of the wash cycle.
z
All lights are illuminated at the start of the wash cycle.
z
The light of the current status flashes, and then turns off
oncecompleted.
6 Delay Start
Less/More
Press
MORE to increase andLESS to decrease the delay
start time.
7 Optimise Wash
Press to select
ECO or SPEED.
8 Wash Temp Press to increase or decrease wash water temperature.
9 Spin Speed Press to increase or decrease spin speed.
!0 Wash Boost Press to select
PRE WASH, RINSE+ or WASH+.
!1 Options
Press to select
WRINKLE FREE.
!2 Add a Garment Press to interrupt the wash part of the cycle to add or
remove items.
!3 Start/Pause Press to start or pause the selected wash cycle.
1 !354
2 6
7 8
3
9 !0 !1 !2
10
To turn your washer on if KEYLOCK is ON and the washer is powered OFF:
Keylock
To turn
KEYLOCK ON or OFF when the washer is powered on:
Add a Garment
Enables you to add or remove items during the wash stage of the cycle, under
certain conditions.
CONTROL PANEL
Press ADD A GARMENT, wait until you hear
the door unlock.
1
Press for three seconds.
When activated,
is illuminated.
Open the door and add or remove items.
Close the door and press
to restart
the cycle.
2
Press POWER , then press and hold
for three seconds. This will activate the
control panel. Wash cycles and options can
now be selected.
If a button is pressed while
KEYLOCK is
activated, beeps will be heard and
will flash.
11
If KEYLOCK is ON and you want to pause your washer:
If
KEYLOCK is ON and you want to power OFF your washer at any time:
CONTROL PANEL
Press POWER .
To pause your washer at any time during the
cycle, press and hold for threeseconds
then press .
12
WASH CYCLES
Your washer has a number of wash cycles to suit your laundering needs. Selecting the
most appropriate cycle for each particular wash load will help ensure you get the best
wash result.
The most energy efficient cycles are those that perform at lower temperatures and longer
duration.
CYCLE SUB-CYCLE DESIGNED FOR
MAX.
LOAD SIZE
(kg)
WASH
TEMP
(°C)
SPIN
SPEED
(rpm)
Eco 40-60 n/a
A cycle for normally soiled cotton
items that are washable at 40°C or
60°C, as per the care label. These
items can be washed together in
the same cycle
9 40 1400
Mixed n/a
A faster cycle designed for mixed
loads with normal soil
9
30
(Cold-60)
1100
(0-1400)
Cottons n/a
A cycle for normally soiled
cotton garments
9
40
(Cold-90)
1400
(0-1400)
Delicates n/a
A gentle wash with more
water to care for lightly soiled
delicate garments
4
30
(Cold-40)
500
(0-800)
Synthetics
A normal wash action for your
everyday synthetics and poly-
cotton blends
4
40
(Cold-60)
1100
(0-1100)
Rinse n/a
Items that require rinsing
and spinning
9 Cold
1100
(0-1400)
Drum Clean n/a
An extra hot cycle designed to
clean your washer
n/a 90
1400
(1400)
Spin n/a Spinning wet items 9 n/a
1100
(500-
1400)
20
°C n/a
A cold concentrated wash with a
fast spin
9
Cold
(Cold)
1100
(0-1400)
Sanitise n/a
An extra hot concentrated wash
with multiple rinses
9 75
1100
(0-1400)
Wool n/a
An extra gentle wash action for
machine washable woollen items
that complies with Woolmark
Apparel Care criteria
2
40
(Cold-40)
800
(0-800)
Quick
Quick 15
A cycle for freshening up of new or
very lightly soiled garments
2
30
(Cold-30)
800
(0-1400)
Quick 30
(default)
A cycle for cleaning lightly soiled
loads quickly
4
30
(Cold-30)
800
(0-1400)
Steam
Refresh
n/a
A cycle designed to remove
creases and light odours from up
to two shirts
2 shirts n/a n/a
13
WASH CYCLES
¹ECO 40-60 cycle is recommended for cleaning normally soiled cotton laundry, declared to be washable at 40°C
and 60°C together in the same cycle. This programme is used to assess compliance with the ecodesign and
energy labelling legislation. This programme is the most efficient in terms of energy and water consumption for
washing cottons.
2To select
QUICK 15, turn the dial to QUICK and select SPEED mode under OPTIMISE WASH.
Woolmark Apparel Care
The wool wash cycle of this machine has been approved by The Woolmark
Company for the washing of machinewashable wool products, provided that
the products are washed according to the instructions on the garment label
and those issued by the manufacturer of these washing machines M1528.
The Woolmark symbol is a ceritifcation mark in many countries.
14
Detergent
Your washer requires low-sudsing detergent to prevent oversudsing problems. Low sudsing
detergent comes in powder or liquid and is labelled front loading, low suds, high efficiency
or HE. Using top loader detergent in your front loader washer may lead to excessive suds
formation, which will lengthen the cycle time as the washer waits for the suds to dissolve.
The same detergent can be used for all cycles and temperatures.
Do not overfill the detergent compartment. Too much detergent could result in waterand
detergent spilling onto the floor.
Make sure that the dispenser is completely closed before starting the cycle. Donotopen it
again until the cycle is complete and the washer has stopped spinning.
If using liquid detergent ensure the liquid detergent compartment is installed.
If using powder ensure the liquid detergent compartment has been removed.
How much detergent?
Follow the instructions on the back of the detergent packet or bottle as a guide to the
correct amount of detergent to use. The correct amount of detergent will vary, depending
on level of soiling and size of load. Jeans and work clothes may need more detergent, while
towels usually need less. The larger your load, the more detergent you may have to add.
Detergent advice
Add the detergent BEFORE starting the cycle, close the dispenser and do not open it while the
cycle is running. If you find foam leaking from your washer, check you are using a low sudsing
or front loader type detergent and check the quantity you are using against the detergent
manufacturers recommendation. You may need to reduce the amount you are using.
Fabric softener advice
z
Use it sparingly. Measure it carefully and do not use more than 25ml (1/2cap), some
thicker varieties may need diluting.
z
Clean your dispenser regularly.
z
Clean your washer regularly using the DRUM CLEAN cycle.
z
Complete wash cycles at a wash temperature of 40°C or above at regular intervals
(eg every fifthwash) as washing in cold water increases the chance of a waxy
build-up occuring.
Waxy build-up can occur within any washer when fabric softener comes in contact with
detergent. This build-up is not brought about by a fault in the washing machine. If allowed
to build up in the washer it can result in stains on clothes and an unpleasant smell in
your washer.
DETERGENT AND SOFTENER
15
DETERGENT AND SOFTENER
Liquid detergent
Detergent is added to the main wash
compartment on the left side of the dispenser
drawer marked with a .
As the washer fills, water is flushed into this compartment and is mixed with the detergent,
the detergent solution is then delivered into the drum. There may be a small volume of
water left in the liquid detergent dispenser at the end of the cycle. This is normal.
Detergent pods are a no mess alternative to
powdered or liquid detergent. They must be placed
at the back of the drum prior to loading your
clothes. This will ensure they are activated quickly
in the wash. Do not place pods in the detergent
dispenser drawer or on top of your clothes.
Pods
Pre Wash
When you select
PRE WASH, the pre wash compartment is flushed at the start of the cycle.
For more information refer to ‘Wash cycle options’. PRE WASH will not be available if the
ECO/ECO RINSE option has been selected.
If you wish to use the
PRE WASH option, liquid or
powdered detergent only must be placed in the pre
wash detergent compartment on the right side of
the drawer, marked with a .
Where to put the detergent
16
DETERGENT AND SOFTENER
Slide it back into the drawer marked .
1
2
To replace the liquid detergent compartment
To remove the liquid detergent
compartment, firmly grasp and twist the left
hand side of the internal compartment and
pull upwards.
1
Powdered detergent
If you wish to use powdered detergent, the liquid detergent compartment MUSTbe
removed from the dispenser drawer.
Press down in the middle until it clicks back
into place.
Add fabric softener to the middle
compartment of the dispenser marked with
a
.
Fabric softener should not be used if you
have selected the
STEAM REFRESH or any
QUICK cycle. The washer will automatically
flush the fabric softener during the rinse part
of the cycle.
Where to put the fabric softener
1
17
WASH PREPARATION
Sorting
Sort items according to colour, fabric type, and soil type. Wash fine, delicate fabrics
separately from thick, heavy fabrics. Always separate coloured items from whites, especially
when they are new. Colour run could be an issue if you wash items at highertemperatures.
Some soils, like mud and blood are best washed in cold water. Oilysoils (eg some foods
and marks on shirt collars) are best washed in warm water. The care label will advise on
how the garment should be washed.
Before you load
z
Check pockets for items that could damage your clothes or get caught in the washer.
z
Close zippers, hooks and eyes, and other fastenings (ie fasten the opening of duvet/
doona covers), and remove loose bra wires. All these can damage both your washer
and your clothes.
z
Place delicate items, such as lingerie, in a mesh laundry bag before placing in the washer.
z
Pre-treat any stains, taking care not to spray pre-treaters on your washer as they can
cause damage to the plastic surfaces.
Loading
Your washer will be more efficient when washing larger loads, try to fill your washer to the
maximum load size for the cycle selected (refer to ‘Wash cycles’).
18
WASH PREPARATION
ITEMS/WASH REQUIREMENTS SUGGESTED CYCLE AND OPTIONS
SUGGESTED
TEMPERATURE
Towels Cottons, 1400 or 1100 rpm spin 30°C or 40°C
Sheets, pillowcases Mixed, 1400 or 1100 rpm spin 30°C or 40°C
Bulky items – doonas,
duvets, sleeping bags
Delicates, 800rpm 30°C or 40°C
Shirts, pants, other creasables Synthetics 30°C or 40°C
Woollens Wool, 500 rpm 30°C or 40°C
Delicate garments –
blouses & dresses
Delicates 30°C
Extra delicate fabrics like lace Delicates 30°C
Silk garments Delicates 30°C
Jeans Mixed Cold or 30°C
Highly coloured items Mixed Cold or 30°C
Whites, cotton items Cottons, 1400 or 1100 rpm spin 40°C or 60°C
Sensitive skin orextra
rinsing requirements
Cottons, Rinse+ 40°C
Asthma/allergies Cottons, Rinse+ 60°C
Handkerchiefs, nappies,
bedding and facemasks
Sanitise 75°C
Lightly soiled items Quick – Quick 30 or 15 30°C
Muddy, sandy or linty items Mixed, Pre wash and/or Rinse+ Cold
Unpleasant odour in the
washer drum
Drum Clean 90°C
Items made of blended fibres
(eg polyester cotton)
Mixed 40°C
Heavily soiled items Mixed, Pre wash and/or Rinse+ 40°C
19
GETTING STARTED QUICKLY
2
Press to activate your washer.
3
Select your desired wash cycle by turning
the Control Dial. The wash cycle icons will
illuminate as you turn the dial showing which
cycle is selected, along with the default
wash cycle settings.
1
Open the detergent drawer.
Pour liquid or powder detergent in the draw
or place the pod in the drum.
Pre-dissolving detergent in warm water when
washing can improve the performance of the
liquid and powder detergent.
Customise your wash as needed by selecting
specific temperature and spin speeds. Refer
to ‘Wash cycle options’ for more information.
4
20
GETTING STARTED QUICKLY
6
Use to lock the buttons on the control
panel, preventing them from being
activated accidently by a washing basket
or little fingers. Refer to the ‘Wash cycle
options’ section.
5
Press to start the cycle. The washer will
start to fill with water and select the correct
wash action for your load.
For best fabric and colour care, remove your clothes as soon as the cycle has finished.
Failure to follow the advice in this guide may result in damage to your garments and your
expectations of wash performance may not be met.
21
CUSTOMISING A WASH CYCLE
Delay Start
You can delay the start of the wash cycle between 15 minutes and 12hours. This can be
useful to time your washing to finish when you arrive home from work, or to start once you
have finished in the shower.
Avoid using
DELAY START for damp, non-colourfast items as this may cause dye run to occur.
1
Press to confirm your selection and start
the countdown. The display screen will show
the time until the cycle is set to begin.
2
Press MORE to increase the delay time,
and LESS to decrease the time, or turn
DELAY START off.
22
CUSTOMISING A WASH CYCLE
Spin Speed
Your washer offersfive spin speeds:
500rpm, 800rpm, 1100rpm and 1400rpm,NO SPIN.
Higher spin speeds will reduce the remaining moisture in the load, but may increase noise.
Press
SPIN SPEED to select the required spin
speed for your load.
1
2
Selecting NO SPIN will end the cycle after the
rinse, allowing you to remove items you wish
to drip dry.
The washer will complete the spins that
are within the wash and rinseportions
of the cycle; only the final spin will not
be completed.
Wash Temp
Your washer has five wash temperatures (
COLD, 30°C, 40°C, 60°C and 90°C).
Some temperatures are not available on some cycles as a safeguard for your clothes
(egtemperatures above 40°C on the
DELICATE cycle).
The washer will fill with both hot and cold water (if possible) to achieve the selected wash
temperature. If required, ie for cold supply or cold connection only, the washer will heat the
water to the selected temperature.
Press the
WASH TEMP button to increase or
decrease the wash temperature.
1
23
CUSTOMISING A WASH CYCLE
Optimise Wash
Your washer offers two optimise wash modes –
ECO and SPEED – allowing you to save water
and energy or save time. For clothes care reasons not all options are available on all cycles.
Eco
Use
ECO mode to save water and energy. Selecting ECO will reduce the wash temperature
slightly and alter the wash and rinse programming.
z
SPEED and ECO cannot be selected together.
z
ECO will not be available if PRE WASH or RINSE+ have been selected.
Speed
A special feature designed to offer a shorter cycle whilst maintaining wash performance.
This mode can be selected on
COTTONS, SYNTHETIC, 20°C and QUICK cycles. A number of
factors can influence the amount of time saved on a cycle, including the load size, cycle
chosen, water flow rate and load distribution during spin.
Pre Wash
Your washer will start with a short wash in cool water to remove excess soil. The washer
will drain and then fill at the selected temperature for the main wash.
PRE WASH cannot
be selected after a wash cycle has been started or if ECO has been selected. Use liquid or
powdered detergent in the PRE WASH compartment. The compartment is flushed at the start
of the cycle.
Rinse+
If you have a particularly dirty load, or you have sensitive skin and wish to give your clothes
an extra rinse, select
RINSE+ from the WASH BOOST options. Your load will undergo an extra
rinse to get rid of any residual detergent or soil in the items.
RINSE+ will not be available if the ECO option has been selected.
Wash+
WASH+ allows you to increase the wash time for heavy soiled items. The increase in wash
time gives the load the right amount of tumbling to remove the soil from items that might
need it.
Options
Wrinkle Free
We recommend you remove the clothes from the washer immediately after the completion
of the cycle to minimise wrinkling and creasing of items and to prevent dye run. However, if
you will not be present at the end of the wash you can select
WRINKLE FREE.
When WRINKLE FREE is selected, the washer will tumble the clothes once every 15minutes
for up to 12 hours after the cycle has finished. The WRINKLE FREE light and button will
flash, and the washer will beep at regular intervals to remind you to remove your load. To
remove the load during this phase, simply press the button.
24
CUSTOMISING A WASH CYCLE
To save a customised cycle
You can program your washer to remember the wash options you prefer for each wash
cycle. For instance, you may want to set the
MIXED cycle to default to 40°C or set the
COTTONS cycle to include WASH+, RINSE+ or WRINKLE FREE.
1
Press POWER to activate your washer.
2
Turn the dial to select the wash cycle you
wish to customise, eg MIXED.
Press and hold the button of the option
you want to customise, eg
WASH TEMP, for
threeseconds. You will hear two quick beeps
and the wash cycle icon will flash. The screen
will display SET.
3
25
To change your customised wash cycle simply repeat these steps.
CUSTOMISING A WASH CYCLE
4
Continue to select any other options you wish
to customise for this cycle. Press to save
your customised cycle.
5
Select your preferred setting for the option,
then press to save. A long beep will
sound to confirm that your changes have
been saved.
26
CHANGING PRE-SET OPTIONS
Option Adjustment mode
This allows you to change the
CONTROLLED COLD default setting wash temperature to
COLD TAP. If your incoming cold water temperature is very low and you choose to do
a COLD TAP wash, the wash may be less effective.
To enter Option Adjustment mode:
The cold
WASH TEMP icon will flash on and off.
This is the default setting, where the machine
uses the internal heater to heat the water
to 20°C.
Press the
WASH TEMP button once, the
cold icon will stop flashing, indicating that
the temperature of the water will now be
the same as the incoming water from the
cold supply.
1
2
3
Turn your washer on at the wall but do
not press .
Press and hold the
and WASH TEMP
buttons together for three seconds. You will
hear a quick beep and SET will appear on the
screen indicating you have entered option
adjustment mode.
If you always use
COLD or CONTROLLED COLD water, we recommend that a warm or hot
wash be used regularly, eg every fifth wash should be at least 40°C or above. Warm water
is needed to help maintain the cleanliness of your washer.
Press
to save the setting.
Your washer will automatically remember
your changes for all future washes you do on
this cycle.
4
+
27
FACTORY RESET
You can reset your washer to factory default settings by following the steps below.
To reset your washer to factory default settings:
1
Select the SPIN cycle.
2
Press MORE , LESS and OPTIONS buttons
together for threeseconds, Def will appear
on the screen and the washer will beep.
Your washer will now be reset to factory
default settings.
+
28
CARING FOR YOUR WASHER
To remove the dispenser drawer from the
washer, pull the dispenser drawer open, push
down on the tab on the top of the fabric
softener compartment and pull the dispenser
drawer out from the washer.
Cleaning the dispenser drawer
1
2
When you have finished using your washer
z
Turn off the taps to prevent the chance of
flooding should a hose burst.
z
Unplug the washer from the power socket.
Cleaning your washer
Before you start cleaning your washer, ensure
that it is disconnected from the power (ie
unplug the washer from the power socket).
Aside from the detergent dispenser, water
hose(s), and the pump filter, no other parts
are designed to be removed from the washer
for cleaning. Do not attempt to remove any
other part of the washer.
Cleaning the control panel and outer surfaces of the washer
Use a soft damp cloth to wipe all surfaces, and wipe dry. Avoid using chemical or scouring
cleaners, as these will damage the paint and plastic surfaces of your washer.
Toclean the dispenser drawer, fill the
compartments with warm water and shake
lightly to clear residue.
Use a descaling agent and brush to remove
stubborn residue and limescale.
Drain all water from the compartments before
re-fitting the dispenser drawer to thewasher.
29
CARING FOR YOUR WASHER
Cleaning the drum and the door
z
Use a soft damp cloth to wipe the door, cleaning any water marks or residue off it.
z
Wipe the rubber seal around the door. Remove any items or lint accumulating in the
bottom of the seal catchment and wipe out any water accumulated here. If this is not
cleaned out, unpleasant odours will develop.
z
If the drum has any residual dirt or lint stuck to it, remove this and wipe the drum clean.
Do not leave any metal objects in the drum as these may rust and cause staining.
Leave the door to your washer open when it is not in use to allow the washer to dry out,
otherwise it will develop unpleasant odours. When leaving the door open like this, it is
extremely important that children and pets are kept away from the washer so they cannot
be accidentally trapped inside it.
Cleaning the hose(s)
Each hose has a filter in it, preventing any solid contaminants in the water entering your
washing machine. Occasionally you should disconnect the water inlet hose(s) where they
connect to the tap(s), check these for any build up of dirt and wash this out.
30
CARING FOR YOUR WASHER
Cleaning the inside of your washer
It is important that you regularly clean the inside of your washer using the
DRUM CLEAN
cycle. After 100cycles, a notification will popup on the display screen to remind you to
clean your washer.
If your washer starts to smell this is a sign that you should complete a
DRUM CLEAN cycle.
We recommend that you do not have any items in the washer when you run this cycle.
Add the washing machine cleaner
directly into the
MAIN
DETERGENT COMPARTMENT
.
Follow the manufacturer’s instructions.
Press
to start the cycle.
1
2
3
Press POWER to turn your washer on
and select the DRUM CLEAN cycle.
31
Cleaning the pump filter
The pump filter must be checked and cleaned at least every 6 months.
CARING FOR YOUR WASHER
Unhook the pump outlet hose and pull it out
(approximately 150mm). Remove the plug
and allow any water (approximately 250ml)
to drain into a shallow dish.
After the draining process is complete,
replace the plug intothe hose and refit the
hose back into the housing.
Turn the power off and unplug the washer.
Use a coin to open the filter cover, place the
edge of the coin into the slot and tilt upwards
whilst levering the cover open.
2
1
Replace the filter by turning clockwise until
the turning handle stops in the vertical
position, and cannot be turned further.
Remove the filter by turning anti-clockwise.
Clean and rinseunder a tap. Check the pump
filter cavity for any further obstruction. Check
that the impellor located at the back of the
cavity moves freely.
3
4
32
CARING FOR YOUR WASHER
Products that might damage your washer
z
Concentrated bleaches, laundry pre-soakers/sanitisers, stain removers and hydrocarbon
solvents (eg petrol and paint thinners) can cause damage to the surfaces, eg control
panel, and components of your washer.
z
Be careful when washing garments stained with solvents as they are flammable. DO NOT
put them in your dryer.
z
Use of dyes in your washer may cause staining of the plastic components. The dye will
not damage the washer but we suggest you thoroughly clean your washer afterwards.
We do not recommend the use of dye strippers in your washer.
z
Nappy sanitisers and bleach are very corrosive to metal surfaces. DO NOT tip the
contents of a nappy bucket into your washer. Rinse and wring items out thoroughly
before placing them in the washer.
Moving your washer
Make sure any water in the washer is drained out. This can be done by cleaning out the
pump filter, refer to ‘Cleaning the pump filter’.
Saving water, energy and the environment
Water efficient washing machines will save you money, but it is also worth thinking about
energy use, recycling water and the environment. Some options to consider are:
z
Turn the washer off at the wall when not in use.
z
Turn off the taps when not in use.
z
Select cooler wash temperatures.
z
Wash full loads rather than several smaller loads.
z
Use the ECO wash function (where available).
z
Follow instructions on the detergent packet or bottle – do not overdose.
z
Use concentrated detergent – it costs less per wash.
z
Consider re-using the washing machines grey water on the garden or for flushing your
toilet – more information can be found on government websites promoting energy
and water saving.
33
BEFORE YOU CALL FOR SERVICE
User warnings
Your washer is capable of self diagnosis and may sound a series of beeps and display
anotification or warning to inform you when there is aproblem. In most cases you will be
able to address the problem the washer is alerting you to. Check this chart before you call
for service.
PROBLEM DISPLAYED AS WHAT TO DO
Keylock is
activated
Press and hold for threeseconds.
Pump filter
is blocked
Clean the pump filter.
The washer
is not getting
any water
Check the tap(s) have been turned on.
If there is no hot water connection the washer will
heat the water itself, but there must be a cold water
connection to the cold valve.
Check the hose connections. If the cold water
supply is connected to the hot valve and there is no
connection to the coldvalve the washer will not fill.
Check the inlet hose(s) filters are not blocked, the
hose(s) are not kinked and are attached correctly.
Check that the drain hose is not too low or pushed
into the standpipe too far. This will cause the water to
siphon out of thewasher.
Check that the cold water temperature does not
exceed the 35°Ctemperature requirement.
Check the water flow rate. It maybe too low.
The washer is
out of balance
The wash load has gone out of balance at some point
during the cycle. Press to stop the message. You
may notice the load feels wetter than usual, as the
washer has adjusted the spin speed to compensate for
the out of balance. If you want to improve the dryness
of the load, manually re-distribute the load and remove
items if necessary. Close the door, adjust the spin speed
if necessary and press to start the washer.
Check the washer is level.
34
PROBLEM DISPLAYED AS WHAT TO DO
The washer has
too many suds
Washer will stop and flash while waiting for suds
todissipate. The washer will not beep during this time.
When the suds have dissipated the washer will automatically
restart. If a suds event has occurred during a cycle the washer
will also display this warning at the end of the cycle, to alert you
that this has occurred. This may help to explain any reduction
inperformance.
Check you are using a detergent suitable for front loaders.
Check you are not overdosing the detergent.
Check the standpipe height for the drain is a minimum
of 600mm.
Door is locked
The temperature in the drum is over 60°C therefore it is not safe
to open the door. Wait until the temperature drops below 60°C.
Check the water level in the drum. If the level is above the
bottomof the door seal, the door cannot be opened. Use the
ADD A GARMENT button if you wish to add or remove items
If the drum is still moving, wait for it to stop before attempting
toopen the door.
Door is open
Close the door fully and press .
Try opening and closing the door again.
Reposition the load, make sure the load is correctly in the
drum and that protruding items are not stopping the door
from closing.
BEFORE YOU CALL FOR SERVICE
35
FAULT CODES
If a continuous series of beeps sounds, all the lights turn off on the control panel and a
number appears on the display, a fault has occurred. The washer automatically enters
this mode when there is a fault. The word Err will be shown in the control panel display
followed by a number (refer to example shown here). To stop the beeps, touch any button
then perform the following steps:
1 Turn your washer off at the power point.
2 Wait oneminute and turn it back on.
3 Check your washer is correctly levelled. Refer to your installation guide.
4 Remove your wash load.
5 Perform a
RINSE cycle.
6 If the fault re-occurs repeat steps1 and 2.
7 If the washer will still not work you will be required to call a Fisher & Paykel trained and
supported service technician to arrange service, refer to ‘Customer Care’ for details.
Record the fault code number displayed and the serial number of your washer (located
above the door opening when the door is open) before calling. The fault code will
indicate to the repairer what the problem could potentially be.
If a fault code is being displayed, you can still turn your washer off by pressing
POWER .
36
TROUBLESHOOTING
The following is a list of problems you may encounter when using this appliance and some
suggestions that may help to correct the problem. If you still have problems, contact your
Fisher & Paykel trained and supported service technician.
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer not
turning on
Power not switched on at
thewall.
Switch the power on at the wall.
Press
POWER .
Household power supply
notworking.
Try plugging in another
electrical appliance.
Pressing
does not start
the fill
Keylock may be activated.
Press and hold
for three seconds.
Washer door not
closed properly.
Open and reclose door.
The washer has detected afault. Check if a code is being displayed
onthe control panel, refer to
‘Fault codes’.
Hot and cold taps not
turnedon.
Check that both hot and cold taps
are turned on (if using cold inlet only
ensure inlet valve cap is installed on
the hot valve on the washer).
Hot and cold taps not
connected to the corresponding
valve on the washer.
Check the cold tap is connected to the
cold valve on the washer and the hot
tap is connected to the hot valve.
Blocked hose filters. Check the tap end of the inlet hose(s)
for blockages.
Inlet hose(s) leaking, twisted
ordamaged.
Check the inlet hose(s) for leaks or
damage. Check that the inlet hose(s)
are not twisted.
Faulty water supply. Check tap(s) that aren’t connected
to the washer are working.
Delay start maybe set. Refer to ‘Delay Start’.
Washer stops
working
mid cycle
The washer has detected afault. Refer to ‘User warnings’ or
‘Fault codes’.
Power or water failure. Check the power and/or water is
working correctly.
Washer has been paused.
Press
to continue.
Oversudsing. Washer is waiting for suds to dissolve
before continuing the cycle.
Washer drains
while filling
Drain hose too low. Ensure the height of the drain hose is
atleast 600mm from the floor level,
refer to your installation guide.
Drain hose sitting in water. Clear the drain.
37
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer is
not draining
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter, refer to ‘Cleaning the
pump filter’.
Drain hose higher than
1000mm above floor level.
Lower the level of the drain hose,
refer to your installation guide.
Filling
continuously
Drain hose not connected to
standpipe, tub or spigot.
Connect drain hose correctly, refer to your
installation guide.
Washer is siphoning. Ensure standpipe or tub is at least 600mm
from the floor level.
Poor rinsing Incorrect detergent used. Use low sudsing, front loader
detergent only.
Too much detergent used. Ensure the correct dose of detergent is
used for the load size and soil level refer
to ‘Detergent and softener’.
Not spinning
properly
Load has gone out
of balance.
The wash load has gone out of balance
during the spin. If you want to improve the
dryness of the load, manually re-distribute
the load and remove items if necessary.
Close the door and select the
SPIN SPEED,
adjust the spin speed if necessary and
press to start the washer.
Suds build up. Check the amount of detergent used,
reduce if necessary.
Too many
soap suds
Incorrect type of
detergentused.
Use low sudsing, front loader detergent
only refer to ‘Detergent and softener’.
Too much detergent used. Ensure the correct dose of detergent
isused for the load size and soil level refer
to ‘Detergent and softener’.
Inlet water pressure/
flowrate too low.
Ensure correct inlet water pressure and
flow rate as per the installation guide.
Small puddle
of water
from under
the washer
Inlet hose(s) or drain
hose leaking.
Check inlet hose(s) and the drain hose are
correctly attached and not damaged.
Lots of suds. Suds may have leaked and then dissolved.
Dispenser compartments
blocked.
Refer to ‘Cleaning the dispenser drawer’.
Dispenser drawer not
fullyclosed.
Close dispenser drawer fully and ensure
itremains closed during the cycle.
Damage to door seal. Check seal inside door for damage.
If it sustains any damage it will need
to be replaced.
38
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Cycle time
longer than
usual /
inaccurate
adjustment of
time remaining
during cycle
Cycle time is approximate. Cycle time is influenced by a number of
factors refer to ‘Wash cycles’.
Low water pressure or
flowrate.
Ensure that inlet hose filters are
notblocked.
Out of balance or
oversudsing.
Recovery from out of balance or
oversudsing will extend cycle time refer to
‘Caring for your washer’.
Washing a large load. Be aware that it will take longer
forthewasher to fill.
Selecting various options. Be aware that some options will extend
cycle time.
Detergent or
fabric softener
remaining in
dispenser at the
end of the cycle
Dispenser drawer not
properly closed or was
opened part way through
the cycle.
Ensure the dispenser drawer is fully closed
at the start of the cycle and remains
closed throughout the cycle.
Dirty or blocked dispenser. Clean the dispenser drawer. Refer to
‘Cleaning the detergent dispenser drawer’.
Liquid sitting at the
MAX
level at the end of the
cycle indicates a blockage.
Clean the fabric softener dispenser
compartment, refer to ‘Cleaning the
dispenser drawer’.
Dispenser over loaded
with detergent.
Clean out remaining detergent, Refer to
‘Cleaning the detergent dispenser drawer’.
Composition of the
powder detergent makes it
difficultto dispense.
Dissolve detergent with water to aid
with dispensing.
Washing very
wet at the end
of the cycle
Cycle selected
not appropriate.
Particularly short or delicate cycles have
shorter spins which can result in wetter
washing at the end of the cycle.
Incorrect spin speed for
load selected.
Select a faster spin speed.
An out of balance load
hasoccurred.
The washer compensates for the out of
balance by using a lower spin speed, to
reduce noise and potential damage to
the product.
Vibrating Transit bolts left in place. Ensure transit bolts are removed prior
touse of the washer, refer to your
installation guide.
Washer may not be level. Ensure washer is installed on an
appropriate surface and levelled correctly,
refer to your installation guide.
Load is out of balance. Wash an average sized load rather than a
smaller load or a single item. Washingone
item at a time is not recommended as it is
difficult for the washer to balance a single
item duringspin.
39
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Creasing Washer overloaded. Do not overload the washer.
Incorrect cycle for
loadtype.
Use the
SYNTHETICS, DELICATE or
STEAM REFRESH cycle for creasable items.
Spin speed too fast. Select a slower spin speed.
Wet clothes left
in washer or
laundry basket.
Laundry left sitting wet is more likely to
crease.If not removing clothes from washer
immediately at the end of the cycle, select
the Wrinkle Free option. Do not leave wet
washing sitting in a washing basket.
Wash temperature too
hot for load type.
Select a lower wash temperature.
Check items care label for correct care.
Check the hot and cold taps are connected
to the correct valves, refer to your
installation guide.
Items not
sorted correctly.
Sort load so that items of similar weight are
washed together.
Poor soil
removal
Incorrect wash
cycle selected.
Select a wash cycle that is appropriate for the
amount of dirt, refer to ‘Wash cycles’.
Insufficient detergent. Ensure the correct dose of detergent is
used for the load size and soil level. Refer to
‘Detergent and Softener’.
Washer overloaded. Ensure the washer is not overloaded interms
of its capacity or the cycle selected, refer
to ‘Loading’.
Items require a longer
wash time.
Select
WASH+ or PRE WASH option.
Load was
particularly dirty.
Select the
PRE WASH option for particularly
dirty loads, refer to ‘Customising a wash cycle’.
Items not
sorted correctly.
Wash heavily and lightly soiled
garments seperately.
Washer dirty from
previouswash.
After washing particularly dirty clothing, we
recommend putting the washer through a
RINSE cycle once the load has been removed.
This washes away any remnants of dirt that
could affect future wash performance.
Incorrect wash
temperature selected
in relation to the type
of soil.
Select a wash temperature suitable for the
type of soil, eg warm for greasy soils, cold for
muddy soils. Increasing the wash temperature
generally improves soil removal and overall
wash performance.
Ensure garments can be washed at the
increased temperature.
40
PROBLEM POSSIBLE CAUSES WHAT TO DO
Dye transfer Coloured items not washed
separately from white/
lightcoloured items.
Remember to separate whites
andcolours.
New or non-colourfast items
not washed separately.
Wash non-colourfast items separately
and select
COLD wash temperature.
Wet items have been left sitting
for too long.
Remove items from washer as soon as
the cycle is finished.
Wash temperature. Consider the wash temperature you
select for your coloured items. Lower
the temperature if you are concerned.
Black or grey
marks on
clothes
Incorrect amount of detergent. Ensure the correct dose of
detergent is used for the load size
and soil level, refer to ‘Detergent
and softener’.
Washer needs to be cleaned. Empty the washer and complete a
DRUM CLEANcycle, refer to ‘Cleaning
the drum and the door’.
Tangling Items not sorted correctly. Separate larger items from
smalleritems.
Washer loaded incorrectly. Load items loosely and individually
into the washer, ie not folded.
Incorrect cycle for load
type selected.
Use the
SYNTHETICS or STEAM REFRESH
cycle for items that crease easily.
Overloaded in terms of its
capacity or the cycle selected.
Refer to wash cycles for recommended
maximum load size.
Delicate items. Wash pantyhose, bras and any
otherdelicate items prone to tangling
in a mesh laundry bag.
Washer smells Not using enough detergent for
the soil level in your loads.
Run a
DRUM CLEAN cycle.
Buy a better quality detergent or use a
higher dose.
Different detergents have different
cleaning chemicals, consider alternating
detergents to help remove odour.
Wet patches on
clothes/items
Clothes are slightly damp from
the steam.
It is normal for items to be damp after
using the
STEAM REFRESH cycle, this helps
to remove the wrinkles. Remove the
items from the washer immediately at the
end of the cycle and hang up to dry.
TROUBLESHOOTING
41
ENERGY CONSUMPTION AND CYCLE TIMES
CYCLE
LOAD
SIZE
(KG)
SPIN
SPEED
(RPM)
REMAINING
MOISTURE
CONTENT (%)
MAXIMUM
TEMP
(C)
ENERGY
(KWH/
CYCLE)
WATER
CONSUMPTION
(L/CYCLE)
DURATION
(H:MM)
Eco
40-60
2.25 1400 64 23 0.240 32 2:53
4.5 1400 57 31 0.570 41 2:53
9 1400 58 30 0.730 62 3:48
Cottons 9 1400 52 60 2.043 106 2:30
Mixed 9 1100 66 30 0.470 78 0:59
20
°C 9 1100 58 20 0.257 82 2:06
Quick 4 800 84 30 0.357 60 0:30
ENERGY CONSUMPTION (KWH)
Off-mode 0.49
Left-on mode 0.49
Information on product Energy Labeling and Eco-design can be found in the European
Product Database (EPREL) at the following link http://eprel.ec.europa.eu/.
The below values are indicative only.
42
MANUFACTURER’S WARRANTY
CUSTOMER CARE
Before you call for service or assistance
Check the things you can do yourself. Refer to your User guide and check:
1 Your product is correctly installed.
2 You are familiar with its normal operation.
3 You have read the ‘Before you call for service’, ‘Fault codes’ and
‘Troubleshooting’ sections.
If after checking these points you still need assistance or parts, please refer to your nearest
Fisher&Paykel trained and supported service technician, Customer Care, or contact us
through our website fisherpaykel.com.
In UK if you need assistance
Call the Fisher & Paykel Customer Care Centre and talk to one of our
Customer CareConsultants.
Toll Free: 08000 886 605
Website: fisherpaykel.com
Postal address:
Fisher & Paykel Appliances Ltd,
Turing House, Ortensia Drive,
Milton Keynes MK17 8LX
In Ireland if you need assistance
Call the Fisher & Paykel Customer Care Centre and talk to one of our
Customer CareConsultants.
Toll Free: 1800 625174 or 01 807 7960
Website: fisherpaykel.com
Postal address:
Fisher & Paykel Appliances Ltd,
Unit 2D Corporate Park,
Swords Dublin
For details of your 5 year manufacturer’s warranty and contacts for
servicing, please refer to your separate service & warranty document
online at fisherpaykel.com/uk.
This product has been designed for use in a normal domestic (residential environment). This
product is not designed for any commercial use. Any commercial use by the customer will
affect this products Manufacturer’s Warranty.
For spare parts, please contact Fisher & Paykel Customer Care. Spare parts are available for
all Fisher & Paykel products for a minimum period of 10 years from the date of manufacture.
43
CUSTOMER CARE
Registration
Register your product with us so we can provide you with the best service possible.
To register your product visit our website: fisherpaykel.com/register
Complete and keep for safe reference:
Model
Serial No.
Purchase Date
Purchaser
Dealer
Suburb
Tow n
Country
If you need service
Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians
that can carry out any service necessary on your appliance. Our Customer Care Centre
can recommend a Fisher & Paykel trained and supported service technician in
your area. Or you can book one online at fisherpaykel.com/uk/help-and-support or
fisherpaykel.com/ie/help-and-support
If you call, write or contact us via our website please provide:
your name and address, model number, serial number, date of purchase and a complete
description of the problem. This information is needed in order to better respond to
yourrequest for assistance.
Product details can be found on the rear of the washer and/or above the drum, below the
control panel (when the door is open).
44
EU This appliance is marked according to the European Directive 2012/19/EU on
WasteElectrical and Electronic Equipment (WEEE). By ensuring this product is disposed of
correctly, you will help prevent potential negative consequences for the environment and
human health, which could otherwise be caused by inappropriate handling of this product.
The symbol
marked on the serial plate, or on the documents accompanying theproduct,
indicates that this appliance cannot be treated as household waste. Itshallbe handed over
to the applicable collection point for the recycling of electrical and electronic equipment.
Disposal of the appliance shall be carried out in accordance with the local environment
regulations for waste disposal and ensure the refrigerant circuit is not damaged.
For more detailed information about treatment, recovery and recycling of this product,
please contact your local city office, your household waste disposal service or your
Fisher & Paykel retailer/dealer from whom you purchased this product.
EUROPEAN DIRECTIVE 2012/19/EU ON WASTE
ELECTRICALANDELECTRONIC EQUIPMENT(WEEE)
4010A 04.21
FISHERPAYKEL.COM
© Fisher & Paykel Appliances 2021. All rights reserved.
The models shown in this guide may not be available in all markets
and are subject to change at any time.
The product specifications in this guide apply to the specific products and
models described at the date of issue. Under our policy of continuous product
improvement, these specifications may change at any time.
For current details about model and specification availability in your country,
please go to our website or contact your local Fisher&Paykel dealer.
