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34
VESYNC APP TROUBLESHOOTING
My oven isn’t connecting to the VeSync app.
• During the setup process, you must be on
a secure 2.4GHz WiFi network. Confirm
that the network is working correctly.
• Make sure the WiFi password you entered
is correct.
◦ There should be no spaces at the
beginning or end of the password.
◦ Test the password by connecting
a dierent electronic device to the
router.
◦ If you’re manually typing in the SSID
and password, double check that both
are entered correctly.
• Your oven should be within 164 ft / 50 m
visible range of the router. Your phone
should be as close as possible to your
oven.
• Your router may need to be at a higher
location, away from obstructions.
• Make sure your oven and router are away
from appliances (such as microwave
ovens, refrigerators, electronic devices,
etc.) to avoid signal interference.
• If you’re using a VPN, make sure it’s
turned o while setting up your oven.
• Reset the oven (see page 30).
Try these suggestions for checking
your router configuration.
• Make sure you don’t have too
many devices connected to your
router on the 2.4GHz band. Your
router may limit the number of
devices you can connect. Turn o
this limit in your router settings.
• Disable portal authentication. If
portal authentication is enabled,
the oven will not be able to access
your WiFi network, and setup will
fail.
Connecting for Advanced Users
• Make sure that the router DHCP
service is enabled. This service
is used to assign an IP address to
your oven. If the DHCP service is
disabled, the oven will not be able
to obtain an IP address and will
not be able to connect to your WiFi
network.
• Disable URL filtering.
• Open firewall ports. Your oven
needs to use ports 443, 4005, 1883,
and 17273 to connect to your WiFi
network.
• Disable wireless MAC address
filtering.
• Confirm that your ISP has not
disabled ports 1883 or 17273.
Note: Portal authentication requires you to
sign in to your WiFi network through a web
page before you can use the internet.
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