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27
TROUBLESHOOTING
NOTE: If you are unable to resolve an issue using the troubleshooting guide above, please
contact Customer Service at [email protected]
PROBLEM
POSSIBLE CAUSE
SUGGESTED ACTION
Treadmill will not start
Not plugged in.
Plug cord into outlet.
Safety Key not inserted.
Insert Safety Key.
Running speed inaccurate
Not calibrated correctly.
Re-calibrate speed setting.
Speed set in the wrong
Units of measurement.
Change setting to proper
units.
Running belt not centered
Running belt tension is not
adjusted on the left or right
sides of the running board.
Tighten the adjustment
bolts on the left and right
side of the rear roller (See
page 15).
Computer is not working
Wires from the computer
and bottom control board
not properly connected.
Check wire connections
from the computer to the
control board.
Transformer is damaged.
If the transformer has
become damaged contact
customer service.
E1: Message failure
Wires from the computer
and bottom control board
not properly connected.
Check wire connections
from the computer to the
control board.
E2: Burst clash protection
Incoming voltage is lower
than 50% of the required
voltage.
Check that the incoming
power supply is the correct
voltage.
E5: Overload Protection
(Self-Protecting System)
Excessive current load.
Adjust incoming power
supply before plugging the
treadmill back in, press the
Overload Protector (No.
78) to reset the treadmills
electrical system and then
restart the treadmill.
Control board damaged or
issues with motor.
Check controller functions.
If motor is damaged please
contact customer service
for support.
Version 2.5
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