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35
5. MAINTENANCE AND AFTER SALES SERVICE
Maintenance
This product should be serviced by an authorized engineer and only genuine spare
parts should be used.
Under no circumstances should you attempt to repair the appliance yourself.
Repairs carried out by inexperienced persons may cause injury or serious
malfunctioning. Contact the local store where your purchase was made.
When the appliance is not in use for long periods, disconnect from the electricity supply,
empty all foods and clean the appliance, leaving the door ajar to prevent unpleasant
smells.
Troubleshooting
Before calling after-sales Service, check to see if you can solve problems.
Problems
Solutions
Power cut
If the internal temperature of the Freezer is -18℃ or less
when the power returns, your food is safe. The food in your
Freezer will remain frozen for approx 15 hours with the door
closed. Do not open the Freezer door more than necessary.
Unusual noises
✓
Check the adjustment of the feet of your appliance and
its stability.
✓
Check that it is not touching a wall.
✓
Check that all the movable parts (trays, racks, etc..) are
securely in place.
The freezer does not
get cold enough
✓
Check if the temperature is correct. If this is not the case,
adjust the temperature appropriately.
✓
Make sure that you have not placed a large amount of
food or hot food in your appliance.
✓
Be careful not to open the door too often or leave it open.
✓
Check that the door is closed tightly.
✓
Keep your device away from heat sources.
✓
Make sure that the ventilation around the unit is
respected.
Your appliance does
not get cold at all
✓
Check that your appliance is connected to the electrical
supply.
✓
Check that the circuit-breaker for your house has not
cut out and that the fuse has not blown or been
unscrewed
Frost forms inside
your appliance
✓
Be careful not to open your appliance’s door too often
and not to leave it open.
some foods do not
freeze completely
✓
This is quite normal for food that contains a lot of sugar,
fat or alcohol not to freeze completely and to remain
partially soft (ice cream, fruit juice,etc.).
Frozen meat has
white streaks
✓
Check that your temperature is correctly set and is not
at too low temperature
✓
Check that you haven’t kept this meat too long in the
freezer
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