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Page 23
Scale will not light up.
1. Check to make sure wall outlet has power to it.
2. Check and make sure power cord is plugged in.
3. Turn scale on by pushing the power switch on the left side of the scale.
4. Call for service.
Scale lights up but all functions are inoperable (locked up).
1. Unplug scale from wall outlet, wait 10 seconds, plug scale back in. Turn the scale on by pushing the power
switch on the left side of the scale.
2. Call for service.
Scale not weighing properly.
1. Make sure scale weigh platter is mounted to scale properly.
2. Check to make sure nothing is touching weigh platter. If anything touches the platter it will affect the weight
display.
3. Tare is improperly set.
4. Call for service.
Labels are automatically printing when an item is placed on the weigh platter.
1. The machine is set in automatic mode. Press the AUTO MANU preset key to switch the scale back to manual
mode. The AUTO indicator will go out of view.
Labels will not come out when print key is pushed.
1. Make sure labels are properly installed. Refer to Loading/Unloading Labels.
2. Make sure labels have not stuck to print head area.
If labels have become stuck to print head, NEVER use any sharp or metal object to
scrape labels from print head. Doing so will damage the print head. Refer to Cleaning/
Maintenance.
Print on labels is not clear.
1. Refer to Cleaning/Maintenance.
Error Messages
NOTE: If error message on display is not included in the list below, contact Globe Food Equipment.
312 Label is remaining
316 Special price entered is equal to or over the preset PLU price
396 No USB found
710 Scale is out of labels
1011 The label is not in the proper position. Refer to Loading/Unloading Labels
15029-0001 Power scale off then turn scale back on.
Troubleshooting
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