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Frequently Asked Questions
12 Customer Support: 800.789.6441
The display is illuminated but it is read-
ing “E”, or the segment bar is flashing
(Digital Throw controller). What does
this mean?
“E” stands for ERROR, as does a flashing
segment bar, and indicates there may be
problem. CAUTION! Do not attempt
to operate your product if you are getting
repeated ERROR messages. Disconnect
the product and contact Customer Support.
Some error messages are caused by
transient events or an unsecure connection
and not an actual problem with the prod-
uct. To check, turn OFF the product and
unplug it from the wall outlet. Then check
the bedding connector(s) to make sure
that they are firmly secured. Next, plug
the power cord back into the wall outlet
and turn the product ON. If the ERROR
message returns unplug the power cord
and contact Customer Support.
What if I notice an area of the bedding
that is warmer than all the rest?
Unplug the power cord and contact Cus-
tomer Support if you become aware of
one area of the bedding that is obviously
warmer than the rest, while the bedding
is laid flat without bunching or folds.
*Note: For Queen or King size products be
sure to consider each side independently.
Can I fold my heated bedding over,
wrap it around myself, or use it with
another heated bedding product to feel
increased warmth?
No, these are not recommended uses for
this product. This heated bedding product
is intended to be used while lying flat.
Also do not use more than one active
heated bedding product at a time.
Can I use my heated bedding product
with a memory foam mattress?
It is recommended that you check with
your mattress manufacturer or retailer for
its compatibility with heated bedding. Due
to the variety of materials used in memory
foam mattresses, compatibility may vary.
Can I use my heated bedding product
in my RV?
No, this heated bedding product is intend-
ed for use with a standard home 120V AC,
60Hz wall outlet only.
How do I store my product?
Lightly fold or roll the heated bedding
product when not in use and store in
a sealed bag. Avoid storing product in
extreme temperature environments
such as an attic or garage.
Can I use my heated mattress pad with
a protective mattress cover?
It is recommended that you check with the
manufacturer or retailer of your protective
mattress cover for its compatibility with
heated bedding. Compatibility may vary.
*Please use the below Customer Support
contact information to reach Biddeford
Blankets LLC regarding any questions or
for assistance with your heated bedding
product.
Biddeford Blankets LLC
300 Terrace Dr.
Mundelein, IL 60060
Toll Free Customer Support Line:
1.800.789.6441
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