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11 Trouble-shooting
Result Possible cause Solution
Unsatisfactory
wash result using
detergent for col-
oureds
▪ Washing detergent used
does not contain
bleach.
▸ Use washing detergent containing
bleach (see page 14).
▪ Exceptionally heavily
soiled washing.
▸ More intensive programme, e.g. de-
gree of soiling «heavily
soiled».
Unsatisfactory
wash result using
liquid detergent
▪ Liquid detergent does
not contain bleach.
▸ Use washing detergent containing
bleach (see page 14).
Soap deposits on
washing
▪ Water hardness is too
high.
▸ Soap detergent should only be used
if the water hardness is below 25
°fH (see page 15).
Unsatisfactory
rinsing perform-
ance
▪ Too much washing de-
tergent.
▸ Adjust washing detergent dosage to
water hardness and degree of soil-
ing (see page 15).
▪ Very soft water (below
15°fH)
▸ Select user setting «Soft water».
Fabric stains ▪ Rust stains
▪ Chemical effect
▪ Residues from hair care
products, cosmetics
and plants can react
with the suds to cause a
chemical reaction that
can result in staining.
▸ Brush out pockets in garments.
▸ Wash items with metal parts separ-
ately.
Colour run ▪ Non-fast colours in the
wash.
▸ Wash white and coloured textiles
separately.
▸ Follow fabric care labels.
▪ Items in the wash
whose colour has run.
▸ Empty garment pockets.
Holes, rips or
tears
▪ Items in the wash with
zips or hooks open.
▸ Fasten zip fasteners and hooks be-
fore washing.
▸ Wash delicates in a laundry bag or
pillow case.
▸ Turn pockets inside out.
▸ Empty garment pockets.
▪ Chemical effect of
washing detergent, tex-
tile quality
▸ Do not put washing detergent dir-
ectly onto the laundry.
▪ Washing drum dam-
aged by foreign objects
(e.g. nails, paper clips,
etc.)
▸ Inspect washing drum for foreign ob-
jects and damage.
▸ Remove foreign objects.
▸ Call Customer Services if the wash-
ing drum is damaged.
36
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