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11 Trouble-shooting
Problem Possible cause Solution
The programme
takes significantly
longer than indic-
ated.
The programme times
given serve only as a
guide. The duration can be
extended by, for example,
the following factors:
▸ Further information can be found in
the section on «Consumption val-
ues» (see page 38).
▪ Inlet water is very cold.
Heating is extended.
▸ No action is necessary.
▪ Washing detergent
dosage is too high.
▸ Reduce the amount of washing de-
tergent used next time.
▸ Adjust detergent dosage to the wa-
ter hardness (see page 15).
▪ Too unbalanced a load
during the intermediate
spin.
▸ Follow the trouble-shooting solution
for error message A5 (see page 31).
▪ Flow of inlet water is
low.
▸ No action is necessary.
▪ There are deposits or
fluff build-ups in the
draining system or for-
eign body trap.
▸ Follow the trouble-shooting solution
for error message A2 (see page 31).
11.3 Unsatisfactory wash results
Result Possible cause Solution
White residue on
washing
▪ Despite intensive rins-
ing, badly soluble com-
pounds in the detergent
can be left on the wash-
ing.
▸ Shake out or brush the wash items.
▸ Wash the items again with just a little
washing detergent.
▸ Use a liquid detergent that does not
contain zeolites.
▸ Select the «Black garments» textile
programme.
Grey residue on
washing
▪ Grease and dirt
particles left behind.
▪ Residue from detergent,
limescale and dirt
▸ Increase detergent dosage.
▸ Use heavy-duty washing detergent.
▸ Adjust amount of detergent to water
hardness and degree of soiling of
washing (see page 15).
▪ Washing drum is over-
loaded.
▸ Put less laundry into the washing
drum (see page 13).
Washing feels
hard
▪ Poor rinsing effect
through very soft water
(below 15 °fH).
▸ Select user setting «Soft water».
35
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