1080P Wi-Fi Video Doorbell
User Manual
V 1.0.0
Table of Contents
Legal Statement.................................................................................................. 2
Important Safeguards and Warnings......................................................... 3
Device Introduction........................................................................................... 4
Physical Installation........................................................................................... 9
Amcrest Smart Home App Setup................................................................ 13
Amcrest Smart Home Cloud......................................................................... 20
MicroSD Card Recording............................................................................... 24
App Settings........................................................................................................ 25
Motion Detection Overview.......................................................................... 27
Events Menu........................................................................................................ 37
Account Menu.................................................................................................... 38
Adding to Blue Iris............................................................................................ 43
Adding to An Amcrest NVR/DVR.............................................................. 44
Adding to Amcrest View Pro........................................................................ 45
.
Technical Specifications................................................................................. 46
Troubleshooting................................................................................................. 47
Legal Statement
Caution: The user is cautioned that changes or modifications not expressly approved by the
party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does not
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC RF Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environ-
ment. This equipment should be installed and operated with a minimum distance of 20cm
between a radiator or any part of your body.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
( 1 ) This device may not cause harmful interference, and
( 2 ) This device must accept any interference received, including interterence that may cause
undesired operation.
About This Document
• This document is for reference purposes only. Please refer to the actual product documentation
for more details.
• This document may serve as a reference for other product types whose specific operations will
not be enumerated. Please operate according to actual product specifications.
• Amcrest reserves rights to revise any information in this document at anytime; and the revised
contents will be added to the new version without prior announcement. Some functions of the
product may be slightly different before and after a revision.
• This document includes general practice, installation examples, and technical content that may
be used for your device. Installation of this device may differ based on specific locations.
• Working with electricity can be dangerous if proper safety precautions are not taken. If you are
not comfortable or inexperienced with the tools or process described in this manual, we highly
recommend hiring a licensed electrician to install your device. Amcrest does not assume liabili
ty for any damage that result in improper use or installation of your device.
2
Important Safeguards and Warnings
The following description is the correct application method for the device. Please read the
manual carefully before use to prevent damage or property loss.
Operating Requirements
• Do not place or install the device in an areas of high exposure to direct sunlight or near high
heat generating devices.
• Do not install the device in areas of high humidity, dust, or fuliginous areas.
• The device must be installed horizontally or installed in a stable place that will prevent the
device from falling.
• Do not drip or splash liquids into the device. Do not submerge the device in any liquids.
• Install the device in a well ventilated place free from obstruction.
• Only use the device within rated input and output voltage ranges.
• Ensure the power breaker to the installation source is turned off before installing the device.
• Do not attempt to disassemble or repair the device. If the device is defective, please consult
Amcrest directly for any replacement or repairs.
• Do not transport, use, or store the device in areas that exceed the recommended humidity and
temperature ranges.
Power Requirements
• The device is designed to operate with existing doorbell wiring, transformers, and chime. If the
installation area does not have existing doorbell wiring or suitable voltage, please consult an
electrician to replace or install proper doorbell wiring.
• The device requires 16~24V AC to function. A transformer with 16~30V AC will be suitable to
power the device.
• If a power adapter is being used to power your doorbell, ensure the power supply meets SELV
(safety extra low voltage) requirements and its rated voltage conforms to Limited Power Source
in IEC60950-1. For specific power supply requirements, please refer to the device’s label stick
er.
• This device does not require the use of additional diodes or resistors to function. It is highly
recommended to consult an electrician to establish a proper wired electrical connection for
your doorbell if existing wiring is not available.
3
Device Introduction
What’s Included?
NOTE A 15/64 masonry drill bit will be required if installing
on concrete stucco or brick.
Wi-Fi Doorbell
4 Mounting
Screws
2 Terminal
Screws
Wire Connector 2 Wire Nuts
2 Faceplates
Mounting Bracket
Bracket Screw
4 Wall Anchors
Chime Kit
2 Extra Wires
Screwdriver
2 Wire
Extenders
Wire Harness
4
Front Panel
The front panel of the device includes PIR detection sensors, IR lights, camera, microphone, speaker,
indicator light, and a call button.
Indicator Light Description
The indicator light on the front of the device will display specific status details of the device. For a
description of each status please refer to the information provided below.
Solid
Spinning
Nothing
A solid LED indicates that the Wi-Fi doorbell is properly connected to the Wi-Fi
network. If the light on the front is solid no further action needs to be taken and the
doorbell is properly added into the app.
A spinning LED indicates the Wi-Fi doorbell is in setup mode and is currently not
connected to a network. Please follow the installation instructions in the Amcrest
Smart Home app to continue.
If there is no LED on the front of the doorbell check that the terminals on the back of
your doorbell and make sure they are properly connected to the wires and that your
doorbell system meets the necessary power requirements (16 volts AC at 30 VA).
5
PIR sensor
IR Lights
Camera
Speaker
Indicator Light
Call Button
Microphone
Rear Panel
The rear panel of the device includes a microSD card slot, reset/config button, as well as power input
ports which act as a power terminal for your device.
Reset/Config Button
MicroSD Card Slot
Power Input Ports
Reset/Config Button
• The reset/config button will be used to establish an initial connection during setup. When
pressed the device will broadcast a hotspot connection which will be used to connect the
device to the mobile app. A blue spinning light will be represented on the indicator light
located on the front of your device.
• The reset/config button can also be used to factory reset your device. Performing a factory
reset will revert your device back to its original factory settings. To perform a factory reset the
device must be bound and deleted from your Amcrest Smart Home account. To perform a
factory reset, press and hold the reset/config button for 10 seconds and release, allowing the
device to reset. Once reset the indicator light on the front of the device will blink indicating the
device has been reset and ready to connect.
Power Input Ports
The power input ports are used to house the power cables and terminal screws for your device.
The device is compatible with a standard 16~24V AC or 12V~24V DC power adapter. A power
adapter is not included with the doorbell however can be purchased separately, either through
Amcrest or a third party source.
• With an AC 16V~24V power source the device can connect and function with a wired or
wireless chime (mechanical and electrical) using the included Chime Kit. Anything below the
recommended voltage level will result in the system not providing enough voltage to the
chime. This will cause the chime not to function properly with the doorbell. For a brief over
view of the wiring
6
Chime Kit
AC Power
Mechanical Chime
Chime Kit
Electronic Chime
AC Power
Mechanical Chime Wiring Diagram
Electronic Chime Wiring Diagram
Chime Kit
Wireless Chime Wiring Diagram
AC Power
7
For systems using wireless chimes the included Chime Kit is not required. Please see diagrams listed
below for more details.
Wireless Chime
DC Power
8
Bottom
The bottom of the device houses a screw hole and a security screw. These are used to
secure the device to the included mounting bracket during physical installation.
Screw Hole
Physical Installation
9
Before physically installation, please ensure the proper voltage is present in the area you are installing
the device. The voltage at the install sight should range between 16V~24V AC to function. If proper volt-
age is not available, it is highly recommended to contact a licensed electrican to complete the physical
installation of your device.
The Amcrest Wi-Fi video doorbell does not require a chime to function as long as adequate voltage is
being applied to the device. Please note, the Amcrest WiFi doorbell also does not require any special
resistors and/or diodes to function.For more information on how to install your device, please refer to the
information below.
Installing the Chime Kit
The Chime Kit, also known as a power kit, allows the doorbell to sync with your home’s existing chime
system. If you do not have a chime system, the chime kit is not necessary and you can proceed to the
physical installation of your doorbell.
Connect the Wire Harness
If the wire harness does not come preinstalled with the
included wiring. Use a precision screwdriver to open the
terminals on top of the connector and insert the wiring
into the ports. The red and black wires can be placed in
any position inside the connector, and tighten the
screws to secure.
Turn the Circuit Breaker Off
Since we will be working with electrical wiring, make sure to shut off the
power to your doorbell at the electrical breakers of your home to ensure
no power is flowing through the internal doorbell system.
Remove the Cover for Your Chime
Your existing chime may look different depending on if you
have a digital or mechanical chime.
NOTE: A Chime Kit is only needed for
systems with mechanical or electrical chimes.
10
Using the included screwdriver, loosen the screws labeled
“FRONT” & “TRANS”.
Note: Be careful not to detach or remove the existing
wiring.
Connecting the Chime Kit
Slide the connecting wires from the Amcrest
Chime Kit underneath the screws, then retight-
en the screws. It doesn’t mattery which wires
connect to which terminal.
Locate and Loosen the Screws on your Chime
Replace the Chime Cover
Secure the Amcrest Chime Kit using the
included adhesive. If you are using a
mechanical chime, ensure any excess
wiring is clear of all moving parts.
Installing the Wi-Fi Doorbell
Everything you need for the installation of your Amcrest Wi-Fi doorbell is included in the box,
however, a 15/64 masonry drill bit may be required if installing the device on concrete, stucco or
brick.
2. Use the included Philips
head screwdriver to remove
the bracket screw from the
doorbell.
1. Place your fingers in the
indentations on the sides of
the doorbell, simultaneously
pull away and push the
faceplate out.
Remove the Faceplate and Bracket
2. Place the doorbell bracket to fit your exist-
ing doorbell wiring. Then mark the drill holes
with a marker.
3.
For Wood, Drywall or Soft Surfaces: Secure the
doorbell bracket to the mounting surface using the
included screwdriver and mounting screws.
For Concrete, Stucco or Brick: Using your previously
marked holes as a guide, drill holes into the mounting
surface using a 15/64 masonry drill bit. Then, insert
wall anchors and secure the mounting brackets using
the included mounting screws.
1. Remove your existing doorbell from the wall
and disconnect the wires. These are the wires we
will be using to install your new Amcrest Wi-Fi
Doorbell.
Installing the Mounting Bracket
11
Connect Doorbell to Existing Wiring
Loosen the terminal screws
located on the back of your
Wi-Fi Doorbell using the included
Phillips head screwdriver. Place
your existing doorbell wiring
underneath the terminal screws,
then re-tighten the terminal
screws to secure the wires.
NOTE To attach the wires,
align the ends of the two
wires, place the wire nut
over the exposed wiring
and twist the wire nut
clockwise to tighten.
NOTE If your existing doorbell wiring
is too short, use the included extra
wires and wire nuts to extend your
wiring. Remove the terminal screws
completely then thread the screws
through the extra wire.
Inserting a MicroSD Card
(Optional)
On the side of the device locate the
MicroSD card slot. Raise the MicroSD
card flap and insert the MicroSD
card, gold pins down. Secure the flap
back to the doorbell.
Feed the wiring back into the wall. Then,
secure the doorbell to the mounting bracket
using the included screwdriver.
Mounting the Doorbell
NOTE
Be sure to secure the the doorbell
correctly to the bracket lip, located at the top
at the mounting bracket.
Supports 128GB MicroSD Card (Class
10 or Higher)
128
GB
12
The physical installation is now complete. Turn your breaker back on and the allow the doorbell to power up.
It may take the doorbell up to 2 minutes to fully power up.
Now it’s time to setup the
Amcrest Smart Home App.
To connect your Amcrest Wi-Fi doorbell to your
Android or iOS mobile device, download the
Amcrest Smart Home app and follow the
instructions in the app setup.
Amcrest
Smart Home
T
urn the Breaker Back On
13
Amcrest Smart Home App Setup
The Amcrest Smart Home app connects your Amcrest Wi-Fi doorbell to your Android or iOS mobile device ensur-
ing you are always connected to what matters most.
To get the app, search for “Amcrest Smart Home” in the Google Play or App Store and download.
Open the Amcrest Smart Home app and tap on “Register” to register
an account. Log in and click on “Add Device”.
Connecting to the App
14
Scan the QR Code
Scan the QR Code on the back
of the doorbell or manually enter
the serial number for the device
by tapping “Manually enter S/N”.
The serial number can be found
on the serial tag on the back of
the doorbell or on the side panel
of the doorbell box.
Connect to the Hotspot
Remove the protective plastic casing
from the doorbell and press the
reset/config button on the side of the
doorbell to enable the hotspot for
your device. If there is a blue spinning
light on the front of the device, it
means that the device hotspot is
properly turned on.
Tap “Next” to continue. Tap “ Yes” to
verify the hotspot has been properly
enabled.
Set a Password
Type in a password you
would like to use and
confirm it. Please use a
combination of letters,
numbers, and symbols
between 8 - 32 characters
long when setting up a
password.
Tap “OK” to continue.
Choose Your Wi-Fi Network
Select your Wi-Fi network from
the Wi-Fi network list. Enter the
password for your home Wi-Fi
network. If you would like to
save this password to the app,
tap on “Save Password”
Tap “Connect” to continue.
Note: If you have chosen the wrong Wi-Fi network and would like to select another Wi-Fi
network for the doorbell to connect with, tap on “Select other network”.
Once connected, the LED indicator
on the front of the doorbell will turn
solid blue. This may take a few
moments but if the LED indicator
continues to spin or the device is
reporting “Wi-Fi password is incor-
rect”. Tap on “Start Over” to try again.
Tap “Next” to continue
Connect to Your Device
Name Your Device
Rename your doorbell. A few
examples are provided such
as; Front Door, Back Door,
Office, and can be selected
if needed. After you have
finished naming your device,
tap on the save ( ) icon
to continue.
Chime Settings
Amcrest doorbells can only link
up to one electronic or one
mechanical chime. For more
information on linking a chime,
refer to “Linking a Chime”.
Tap “Next” to continue.
Set the Time and Date
Set “Time Zone” to your current
time zone and set “DST” (Daylight
Savings Time) settings if applica-
ble.
Tap “Next” to continue.
**Tap Start Live View to view the
live feed.
The main screen will be
your devices menu. This is
a menu that will display all
connected devices and
well as quick access to
certain settings for your
doorbell.
Live View
Live View
SETTINGS
Provides access to settings such as motion detection, doorbell
firmware updates, etc.
MULTIVIEW
View multiple devices on one screen.
TALK
Enables the microphone for two way communication
LISTEN
Enables the speaker for two way communication.
PAN/TILT
Only applicable for Pan/Tile capable devices.
FULL SCREEN
View your feed in full screen mode.
SD/HD
Set the device to standard or high definition resolution.
SNAPSHOT
Manually take a photo.
RECORD
Manually record a video.
15
Linking a Chime
This is only necessary if you have an existing chime system and have installed the chime kit. If you
do not link the chime to the Amcrest Smart Home app, the doorbell will not link with your chime.
To link your doorbell to the chime, open the Amcrest Smart Home app and access your device.
Tap on the settings icon ( ) and tap on “Amcrest Chimes”. In the Amcrest Chimes menu, tap on
“Link Electronic/Mechanical Chime”.
If you are linking the doorbell to a mechanical
chime, tap on ”Mechanical Chime”. If you are
connecting to an electronic or digital chime, tap
on “Electronic Chime”. Tap on the back arrow to
exit.
Answering the Door
When someone is at the door, you can use these features:
ACCEPT
Tap accept to talk to
visitors at the door.
MUTE
HANG UP
Mute or unmute
the call.
Hang up to end
or ignore the call.
16
17
Multiview
The multiview option is used to view up to 4 devices simultaneously on the live view screen. To
access the multiview menu, tap on the Multiview icon located on the live view interface.
Tap on the ( + ) icon to begin
adding optional devices to
the live view screen.
Select your device from the
optional channels menu. The
interface can view up to 4
devices simultaneously.
Once added, a blue “Added”
display will be shown next to
the newly added device.
The added devices can now
be viewed simultaneously on
the live view screen. To exit
multiview, tap on the “Single
View” option located on the
live view interface.
Add a Device Select your Device
View Your Devices
Talk/Listen
The talk button allows you to activate the microphone on your smartphone device to talk to your
device. The talk button can be used together with the listen button to enable two way audio.
Tap the talk button to
activate the micro-
phone on your smart-
phone. You will hear
audio from the device
on your smartphone.
Tap on the listen
button to activate
the speaker on your
device. This will
enable two way
audio when activat-
ed with the talk
button.
Full Screen
18
The fullscreen option allows you to view a full screen view of the live feed from your device. When in
full screen mode, tap the live view screen to access the live view features for your device. To exit full
screen mode, tap on the back arrow ( < ) to revert the live feed back it its original format.
HD/SD
The HD/SD button will set the live feed for your device in standard definition or high definition.
High definition will set your device to the highest possible resolution, standard definition will
revert the live view resolution to its original factory resolution.
Tap the HD button to set the
live view of your device to high
definition.
Tap on the SD button to revert
the live view of your device
back to standard definition.
19
Manual Snapshot/Record
The snapshot and record button allow you to manually take snapshots or video of the live feed. All
manual snapshots and videos will be stored in the My Saved Files folder located in the Account
section of the Amcrest Smart Home app.
Tap on the Snapshot button
to manually take a snapshot
of the live view screen.
Take a Snapshot
To view the snapshot, use the
back arrow ( < ) to access the
devices menu. Tap on Account
and access the My Saved Files
folder.
My Saved Files
View you Photo
Tap on the snapshot
folder icon ( ) to
access snapshots. Tap
on the photo you want
to view in the interface.
Take a Video
Tap on the Record button to
manually take a video of the
live view screen.
To stop the recording, tap
the record button again.
To view the snapshot, use the
back arrow ( < ) to access the
devices menu. Tap on Account
and access the My Saved Files
folder.
My Saved Files
View you Video
The interface will
default to the video
folder. Tap on the file
you would like to view
in the interface.
20
Amcrest Smart Home Cloud
The Amcrest Smart Home Cloud is an optional premium cloud storage service that offers a wide range of
storage options for cloud users who wish to have secure cloud based options for their recordings. This is
different from Amcrest Cloud service as the Amcrest Smart Home cloud is exclusive to Amcrest Smart Home
devices and will not be compatible with other traditional or legacy Amcrest IP cameras or devices.
All cloud plans are available for purchase in the Amcrest Smart Home app once an account and device
has been properly setup. An Amcrest Smart Home cloud subscription will be active for exactly 30 days
starting from the minute you subscribed and are based off motion detection recordings only. To keep a
cloud subscription active it is recommended to select "Auto Renewal" when checking out. For more infor-
mation on how to activate an Amcrest Smart Home Cloud storage plan, please refer to the information
provided below.
Note: Any plan changes made to your account will only take place at the end of your current billing cycle.
Log into your Amcrest
Smart Home app and
select the device you
wish to activate.
On the live view screen
tap on Cloud Record-
ings.
Tap on Activate Cloud
Storage.
Select a Cloud Storage
plan from the list of
cloud plans and tap
Buy.
Enter your billing infor-
mation into the billing
form. All plans will
require a credit card to
process the request.
After you have pur-
chased your Amcrest
Smart Home cloud plan
you will be able to store
and view your record-
ings all from the Cloud
Recordings menu.
Access Your Account
Activate Cloud Storage Choose Your Plan
View Cloud Plan
21
Amcrest Smart Home Cloud Plans Explained
Amcrest offers a wide range of options for cloud users who wish to have secure cloud based options for
their recordings. These include our free 1 year cloud plan which offers 3 days of motion detection storage
with a 12 second record time and 7 minute cool down to a 30 day motion detection storage plan that
offers unlimited recorded as well as no cool down.
All cloud plans are available for purchase in the Amcrest Smart Home app once an account and device
has been properly setup. An Amcrest Smart Home cloud subscription will be active for exactly 30 days
starting from the minute you subscribed. To keep a cloud subscription active it is recommended to select
"Auto Renewal" when checking out.
What is Cloud Storage Time?
Every Amcrest Smart Home cloud subscription is based on a 30 day cycle. Different plan times (7 day, 14
days, etc.) represent how long new recordings are stored and accessed from the cloud. For example, if
you select a 7 day storage plan, you will only have access to the last 7 days of recordings. Any recordings
from 8 days ago will have been automatically over-written and therefore in accessible.
How Does the 1 Year Free Cloud Plan Work?
Amcrest Smart Home offers a 1 year free trial plan which allows you to try the Amcrest Smart Home cloud
free for 1 year. The free trial plan offers, 3 days of motion detection storage with 12 seconds of record time
per event as well as a 7 minute cool down in between events. A credit card is still required for the free trial
plan as after 1 year the plan will expire which will default your account to a paid, 3 day motion detection
storage plan. The 3 day motion recording plan cost is $1.99 per month and offers the same 12 second
record time and 7 second cool down.
Other Amcrest Smart Home Cloud Storage Options
On top of the 1 year free trial plan, Amcrest Smart Home also offers several paid storage options as well.
3 Days Motion Detection Storage - This is the default plan that is
placed on your account if you have signed up for a free 1 year
cloud storage plan and it has expired. It is $1.99/month and offers
3 days of cloud storage with a 12 second record time and 7
minute cool down in between recordings.
7 Days Motion Detection Storage - This is a cloud storage plan
that will store motion recordings for 7 days. It is $4.99/month and
offers no recording limits or cool down periods.
14 Days Motion Detection Storage - This is a cloud storage plan
that will store motion recordings for 14 days. It is $7.99/month and
offers no recording limits or cool down periods.
30 Days Motion Detection Storage - This is a cloud storage plan
that will store motion recordings for 30 days. It is $12.99/month
and offers no recording limits or cool down periods.
Downloading Recordings
Due to the current capabilities of the app recordings can only be downloaded via the Cloud Recordings
download interface. All recordings retained on a microSD card will have to be downloaded via a microSD
card adapter (sold separately) on a computer. For more information on microSD card recordings, please
refer to the microSD card section of this manual.
Tap the download icon
located at the bottom of
the menu ( ). The
recording will begin to
download to your
smartphone.
A blue check mark ( )
will appear next to the
download icon once the
recording has finished
downloading.
Download
Log into your Amcrest
Smart Home app and
select the device you
wish to activate.
On the live view screen
tap on Cloud Record-
ings.
Select the recording
you wish to download
from the file list.
Access Your Account
Access File List Choose Your Clip
Playback/Download Cloud Recordings
Note: You can also share your recordings directly to other services on your smartphone via the share icon
( ) located in the middle of the download menu.
The file list will display
all cloud recordings. to
playback a cloud
recording, select the clip
from the time line. Tap
the date to choose
recordings on different
dates.
Tap on the File List icon
( ) located in the
Cloud playback inter-
face.
Changing Cloud Plans
Any changes made to your current Amcrest Smart Home cloud plan will take effect on the next billing
cycle. Every Amcrest Smart Home cloud subscription is based on a 30 day cycle. All Amcrest Smart
Home Cloud plan changes are made via the Amcrest Smart Home app For more information on how to
change your Amcrest Smart Home Cloud plan, please refer to the information provided.
22
Access Your Account Access Plan Details
Change Current Plan
Update Cloud Plan Choose a New Plan Confirm Payment
Open the Amcrest Smart Home
app and log into your account.
Tap on the Account tab.
Tap on My Plans.
Note: The My Plans menu will
display all past and present
Amcrest Smart Home Cloud plans,
unpaid, paid as well as cancelled
plans. You can filter this via the
"Unpaid", "Paid", and "Cancelled”
tabs.
Select your current plan
from the My Plans menu.
Then tap on Change
Plan.
Read the provided information
on the screen and tap "Change
Plan" to continue.
Select which plan you would like to
change to from the Amcrest Smart
Home cloud plans provided. Tap
Buy to continue.
Choose whether you
would like to auto renew
your payment. Tap Con-
firm Payment to continue.
Note: Enter your name, and billing information into the app. This will be the billing information used
for the new plan you have selected. Tap Pay to complete the process.
23
24
MicroSD Card Recordings
This device is capable of providing local storage via an external microSD card (sold separately). Please
ensure you are using a class 10 or above microSD card that does not exceed the storage limitation of your
device. The microSD card must be formatted to FAT32. This may have to be done manually as most pro-
grams do not format to this allocation automatically.
When a microSD card is inserted into the device, all motion based recordings will be stored to it. Addition-
ally, if you have a Amcrest Smart Home Cloud account, recordings will be stored both on the cloud and
microSD card.
Playback MicroSD Card Recordings
Log into your account in
the app and select your
device.
On the live view screen,
tap on the "MicroSD Card"
menu located at the
bottom right of the screen.
Access MicroSD Menu
In the MicroSD card menu
you will notice a list of
recordings. Recordings can
be accessed and viewed
based on the date the motion
occurred and can be found
by tapping on the calendar
menu in the app.
Tap on a file to view the
recording.
Select Your Recording
Note: Recordings stored on a microSD card cannot be downloaded to your smartphone via the app.
To download the recordings, remove the microSD card from the device and use a SD card adapter to
view them on a computer.
Viewing a Recording
All motion detection recordings will occur
back to back in the interface which allows
the device to capture all events without
the use of a cool down period.
App Settings
The settings menu for your device allows you to configure specific settings such as device information,
motion detection, time zone, Wi-Fi and other related settings. All settings are based on the capbilities of
the device and may differ between certain models. Please refer to the information below for more infor-
mation on the settings available for your device.
Accessing the Settings Menu
The settings menu for your device can be accessed via the live view menu. Tap on the settings icon
( ) to display the settings menu. The settings menu for your device is displayed below.
25
Device Information - This menu allows you to update the
thumbnail image, name, and password for your device. The
model number, serial number and other useful information
can be accessed via this menu.
Amcrest Chimes - This menu allows you to link a digital or
mechanical chime to your device. This process should have
been completed during initial setup, however, if a new
chime is implemented in your current doorbell system this
option is useful.
Motion Detection - This menu allows you to customize,
adjust, and set motion detection schedules for your device.
When motion detection is enabled your device will record
video whenever motion is detected.
Call Notification - When enabled, you will receive a push
notification when someone rings the doorbell.
Storage Status - Displays any current cloud or microSD
card storage options applicable for your device. This
option also allows you to format a microSD card right from
your device.
Time Zone - This menu allows you to adjust and set any
time zone related information for your device. Enable DST
(daylight savings time) settings for your device if needed.
Share Device - This menu allows you to share your device
with other people with established Amcrest Smart Home
accounts. You can share up to a max of 6 people.
Firmware Update - This menu allows you to update the
firmware for your device. If a firmware update is available,
a red dot will be displayed in this field.
Wi-Fi Settings - This menu allows you to change Wi-Fi
networks for your device.
Reboot - Allows you to reboot your device.
Doorbell Tone & Volume - This menu allows you to adjust the chime volume and well as speaker volume
of the doorbell. You can select from 3 default tones as well for your doorbell.
Delete Device - This option unbounds your device from your Amcrest Smart Home account.
Device Information
This menu allows you to update the thumbnail image, name, and password for your device. The model
number, serial number and other useful information can be accessed via this menu.
Tap on Device Thumbnail to
update the thumbnail image
for your device.
The thumbnail can be default,
a manually taken snapshot, or
uploaded from your smart-
phone.
Tap on Device Name to edit
the name of your device. Tap
on the Save icon ( ) when
finished. To exit, tap on the
back arrow ( < ) to exit the
interface.
Tap on Password to modify
the password for your device.
This is not the password for
your Amcrest Smart Home
account, it is the password to
access your device.
Tap on the Save icon ( )
when finished. To exit, tap on
the back arrow ( < ) to exit the
interface.
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Amcrest Chimes
This menu allows you to link a digital or mechanical chime to your device. This process should
have been completed during initial setup, however, if a new chime is implemented in your
current doorbell system this option is useful.
The Amcrest Wi-Fi doorbell should be linked to a chime during
initial installation however, if a new chime is introduced to the
system it can be manuall configured using the Amcrest Chimes
menu.
To configure the chime, tap on “+Link Digital/Mechanical
Chime” and select whether the chime is a mechanical or digital
chime. As a precaution, the doorbell can only link up to one
digital or mechanical chime at a time.
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Motion Detection Overview
Amcrest Smart Home devices allow you to view motion detection recordings locally, using a microSD
card (sold separately) or via Amcrest Smart Home cloud which is a cloud based service where you
can remotely view and store motion detection recordings.
By default, motion detection is automatically enabled on all Amcrest Smart Home devices. All motion
detection settings are adjustable using the Amcrest Smart Home app. Having motion detection
enabled allows your device to record video clips whenever motion is detected. If you are accessing
recordings locally using a microSD card, a microSD card must be inserted in your device before use.
Note: If storing motion detection events locally on a microSD card, please make sure the microSD
card is class 10 or above and properly formatted to FAT32. The doorbell is compatible up to 128GB.
Motion Detection Settings
All motion detection settings for your device will be adjusted through the Amcrest Smart Home
app. The Amcrest Wi-Fi doorbell has a maximum motion detection distance of up to 16 feet, day
or night. Its built-in PIR sensor allows the camera to cover more distance and provides more
accuracy when detecting motion. For more information on accessing the motion detection
settings, please refer to the information provided below:
To access the motion detection
settings, open the Amcrest Smart
Home app and access the live view
screen for your device.
Tap on the settings icon ( ) and
select Motion Detection.
The motion detection settings for
your device will be displayed in this
menu which will allow you to adjust
and control motion settings such as,
motion schedules, PIR ranges, and
motion detection zones.
Motion Detection Schedules
A motion schedule allows you to set the device to begin recording motion detection events at a
designated time. This is useful if you would like the device to only start detecting motion during specif-
ic times of the day. If you would like the device to record motion 24/7 you can leave the schedule as
default. However, for more information on how to set a motion schedule, please refer to the informa-
tion provided below.
Log into your Amcrest Smart
Home app and access the
motion detection menu.
Tap on Motion Schedule.
Tap on the day of the week
you wish to modify. If you are
setting a schedule for multiple
days of the week this can be
done later in the interface.
Tap on "Add Schedule".
Tap on “Start Time” and use the
scroll option to select a time
you want the motion schedule
to start.
Tap on “End Time” and use
the scroll option to select a
time you want the motion
schedule to stop. Tap on the
Note: Motion schedules cannot overlap.
Tap on “Repeat” to choose
which days of the week you
would like the motion sched-
ule to apply.
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A blue check mark will be
displayed next to the active
days.
Tap the back arrow ( < ) to exit.
Tap on the “Save” button to save
your motion schedule. The motion
schedule is now applied to your
device.
Tap the back arrow ( < ) to exit.
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Motion Sensitivity
Motion sensitivity allows you to adjust how sensitive the motion detection will be for your
camera. This is based off a minimum and maximum value ranging between 1, having the
least amount of sensitivity, and 6 being the max. The default sensitivity level will be 3. This is
the optimal sensitivity level as it can reduce the level of flase motion events while still provid-
ing the most accurate detection of your events.
The lower the sensitivity value is on your
camera the more activity the sensors need
to retain an event or send a push notifica-
tion. It is highly recommended to leave the
sensitivity at 3 however, if you make any
adjustements be sure to tap on the blue
check mark ( ) to save the motion sensitivi-
ty setting.
Setting Motion Detection Zones
Setting motion detection zones allows you to customize activity zones for motion detection areas.
This helps to block out and avoid false motion events and is useful for blocking out areas such as
trees, bushes, or other areas to avoid
To set a motion detection zone, tap on "Clear
Zone". Use you finger to highlight the area(s) on
the screen that you would like to block motion
detection events. Tap on "Save Zone" to save
the motion detection zone. Tap on the back
arrow ( < ) to exit.
Activating Smart Notifications
Smart notifications are push notifications that are sent to your phone which let you know a motion
or other event has been detected. These actions can range from a motion being detected by your
device by a call coming through from someone using your Amcrest WiFi doorbell.
Smart Notifications can be
turned on or off using the
Amcrest Smart Home app.
These settings are account
based and not necessarily
based per device.
To turn smart notifications on or
off, log into your Amcrest Smart
app and tap on the Account
menu.
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In the account menu, scroll
down to the "Push Notification"
menu. You will notice 2 toggle
switches, one for your devices
and one for shared devices.
Use these toggle switches to
turn smart notifications on or off
for your devices or for shared
devices. If you would like to turn
off motion detection events you
can based on device in the
Devices menu. To turn off motion
events per device toggle the
"running man" icon ( ) to the
off position.
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Call Notification
When enabled, you will receive a push notification when someone rings the doorbell. If this function is
disabled, the call notification will not come through on your smartphone.
Storage Status
The storage status menu displays any current cloud or microSD card storage options applicable for
your device. This option also allows you view current cloud subscriptions applicable to your device as
well as format a microSD card right from your smartphone.
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To access the Storage
Status menu, tap on the
settings icon ( ) on the
live view screen.
Tap on the Storage Status
option located in the
settings menu.
The microSD card storage
capacity will be displayed
in this menu. If no microSD
card is being read by the
device the status will be
“Disabled”
To format the microSD card,
tap on “Format Storage
Device”.
To access cloud storage
details, tap on “Cloud Stor-
age”. Then tap on “Active
Cloud Service”.
This menu allows you to
change a cloud plan,
update payment information,
or cancel a subscription.
Time Zone
This menu allows you to adjust and set any time zone related information for your device. Enable
DST (daylight savings time) settings for your device if needed.
To change the time
zone for your device
tap on “Time Zone”
and select your time
zone from the provided
list.
Tap the back arrow ( < )
to return to the previous
menu
Daylight savings
time (DST) should be
enabled by default
however, if you
would like to
enable/disable it use
the provided DST
toggle switch.
Tap the Save ( )
icon to save your
time zone settings.
Share Device
Device sharing allows you to add specific Amcrest Smart Home users to share the live feed of your
added device. When you add a shared user, the shared user will have access to your camera and
features such as live viewing, recording, playback, and two-way audio.
Note: The maximum users allowed on a shared account is 6 users.
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To access the Share
Device menu, tap on the
settings icon ( ) on the
live view screen.
Tap on the Share Device
option located in the
settings menu.
Tap on, "Add a Shared
User".
Enter a registered Amcrest
Smart Home account email
you would like to share your
device with. Once you have
entered the email press the
Save icon ( ).
Tap OK to add the shared
user.
Removing a Shared Device
Removing a shared device from your account will revoke sharing permissions for added shared users.
You can remove a shared user in the Shared Device menu.
Access the Shared
Device menu and
locate the shared user
on your device.
Tap Remove to remove
the shared user.
Tap OK to remove the
shared user from your
device.
To access the Firmware
Update opton, tap on the
settings icon ( ) on the
live view screen.
Locate the Firmware
Update option.
If a firmware update is available
there will be a red identifier
prompting you that a firmware
upgrade is ready.
Tap on the "Firmware Update" tab
to proceed with the update if it is
available.
Firmware Update
This menu allows you to update the firmware for your device. If a firmware update is available, a red
dot will be displayed in this field. It is highly recommended to keep the firmware for your device up to
date at all times.
you will notice the current
version of firmware that is on
your camera, and the latest
firmware file that will be
downloaded to your camera.
To proceed with the update,
please click on "Update".
Tap “Cloud Upgrade”. and
allow the device to update.
Wi-Fi Settings
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This menu allows you to change Wi-Fi networks for your device. Please note, this device is not a dual
band device, please make sure to connect to a 2.4GHz Wi-Fi network.
To access the Wi-Fi Settings
menu, tap on the settings
icon ( ) on the live view
screen.
Tap on the Wi-Fi Settings
option and select your Wi-Fi
network from the Wi-Fi list.
Enter the Wi-Fi password for
your network and tap the
save icon ( ) to save the
new Wi-Fi network to your
device.
Reboot
The reboot option allows you to reboot your device from the Amcrest Smart Home app.
To access the Reboot option, tap on the settings icon ( ) on
the live view screen.
Tap on the Reboot option and tap “Yes” to continue. The reboot
process will take up to 3 - 5 minutes to complete. Allow the
device to reboot before accessing the live feed or other related
options.
Doorbell Tones & Volume
This menu allows you to adjust the chime volume and well as speaker volume of the doorbell. You
can select from 3 default tones as well for your doorbell.
35
To access the Doorbell Tones & Volume menu, tap on the
settings icon ( ) on the live view screen.
Tap on the Doorbell Tones & Volume option. For more details on
the information provided in this menu, please refer to the informa-
tion provided below.
• Doorbell Chime Volume - Use this slider to adjusts the tone
volume on the doorbell.
• Speaker Volume - Use this slider to adjust the volume of your
voice when using two way audio.
• Tone - Allows you to choose between three different tone
options. When the call button is pressed, the chosen tone will
be heard from the doorbell.
36
Delete Device
The delete device option allows you to unbound and remove the device from your Amcrest
Smarthome account. This option is useful if performing a factory reset on the device or setting up
the device in a new location.
To access the Delete Device option for your device, tap on the
settings icon ( ) on the live view screen.
Scroll down to the bottom of the settings menu and tap on the
Delete Device option. A prompt will appear asking if you are sure
you would like to delete the device. If any cloud recordings are
present on your accont for this device you can choose to keep
the recordings stored or remove them once the device is deleted.
By default, cloud recordings will be stored after the device is
deleted however, you can uncheck this option to delete cloud
recordings for this device.
Tap on Delete to delete the device from your account.
How to Perform a Factory Reset
Performing a factory reset on your doorbell will reset the device back to its original default settings. It
is highly recommended to delete your device from your Amcrest Smart Home account before perform-
ing a factory reset. For more information on how to factory reset your device, please refer to the infor-
mation provided below.
• To begin, Remove the front face plate and the protective face plate of the doorbell and locate the
reset/config button on the side of the device.
Reset/Config Button
• Press and hold the reset button until the device prompts you that it is hard resetting.
• Let go of the reset button. The LED indicator on the front of the doorbell will begin to flash blue.
Allow the device to reset for roughly 1 - 2 minutes,
Your doorbell has now been successfully reset to its original factory settings. The admin username
and password for the doorbell has been reset to admin.
Events Menu
The events menu provides quick access to system and device related security and system alerts.
The security alerts menu provides information on how many push notifications were sent, per
device, per day and provides a way to view each notification that was sent within a 7 day period.
The system notification menu retains notifications provided by the developer. This can range from
system maintenance messages to firmware update reminders for your device. For more information
on the information provided in the events menu, please refer to the information provided below.
Security Alert
The security alerts menu provides information on how many push notifications were sent, per
device, per day and provides a way to view each notification that was sent within a 7 day period.
To access the events menu,
log into your account and
tap on the Events tab at the
bottom of the screen.
Select your device from the
interface.
A list of events will be
displayed. Use the
calendar to select
which days worth of
events you would like to
view.
Tap the play button to play the
event. Tap “Go to Live View” to
view the live feed. Tap the full
screen icon ( ) to view a
fullscreen view of the event.
Tap the share button ( ) to
share the event. Tap the down-
load button ( ) to download
the event to your smartphone.
System Alerts
The system notification menu retains notifications provided by the developer. This can range from
system maintenance messages to firmware update reminders for your device.
37
To access the system alerts menu, access the
events menu and tap on System Alerts. All
system alert information will be displayed in
this menu.
Tap on a system alert to view the information
provided in the alert.
38
Account Menu
The accounts menu allows to view and update general account information as well as customize
and adjust specific settings for your device. For more information on the options available in the
account menu, please refer to the information provided below.
The Manage Account menu
allows you to edit a profile
picture, update the name on
your account, password, as
well as the Email address
used for your account. To exit
the manage account menu,
tap on the back arrow ( < ).
The My Plans menu
allows you to view all
unpaid, paid, and
cancelled cloud storage
plans transactions
associated with your
Amcrest Smart Home
account. To exit the my
plans menu, tap on the
back arrow ( < ).
To access the Account menu, open the Amcrest
Smart Home app and log into your account.
Tap on the Account menu option located at the
bottom of the interface.
All account based options for your account will
be displayed in this menu. Use your finger to
scroll up and down the menu for more options.
The My Devices menu allows you
to view all connected devices as
well as add devices to your
Amcrest Smart Home account. To
add a device, tap on the ( + ) icon
and follow the in app instructions.
Tap on a already connected
device to access and adjust
device settings.
The Cloud Downloads menu
allows you to view, delete, or
download cloud recordings
that were downloaded from
the cloud recordings interface.
Tap on a clip to view the
recording, use the trash can
icon to delete it, tap on the
download button to download
the recording to your mobile
device.
The My Saved Files menu
allows you to view, delete,
rename, share, and export
manually recorded snap-
shots or videos. Use the
video/snapshot icons to
view the manually recorded
files. Tap the share icon ( )
or export icon( ) to export
the file.
The Amazon Alexa option
provides a step by step break-
down on how to add your
Amcrest Smart Home device
into Alexa. This is possible by
implementing the Amcrest Smart
Home skill into your device.
Please refer to the information in
this menu for a detailed descrip-
tion of the process.
Amcrest Smart Home cloud
provides a 7-day no ques-
tions asked, money back
guarantee. There are no
refunds after 7 days of the
charge date.
For more any inquiry on cloud
billing , please visit:
https://amcrest.com/bill-
ng-support
The Billing Support tab
points you directly to the
Amcrest Smart Home
Cloud billing form. Use this
form for any questions
regarding cloud billing or
other related billing ques-
tions for your Amcrest
Smart Home cloud
account.
The Billing Support tab
points you directly to the
Amcrest Smart Home
Cloud billing form. Use this
form for any questions
regarding cloud billing or
other related billing ques-
tions for your Amcrest
Smart Home cloud
account.
The Support tab points you
directly to Amcrest knowledge
base. Use the knowledge base
to access important support
articles and online documenta-
tion for your device.
To access the support knowl-
edge base directly, please visit:
https://amcrest.com/support
39
40
The Leave Feedback allows
you to leave feedback to
improve the overall experience
of the Amcrest Smart Home
app.
We take this feedback serious-
ly and are always looking for
new ways to improve your
experience.
The About tab allows you to
view the current app version
you are using as well as a link
to our privacy policy.
Push Notifications
The push notification toggle switches located in the account menu enable and disable push
notifications for every device connected to your Amcrest Smart Home account. A push
notification schedule can also be setup to allow the app only to send push notifications
during a specific time during the day.
The push notification toggle switches will be enabled by
default allowing the app to send push notifications to
your mobile device once an event has been detected.
Please note, the my devices toggle switch will disable or
enable push notifications for your account, the shared
devices toggle switch will only enable or disable push
notifications for any sharedusers on your Amcrest Smart
Home account.
Setting a Push Notification Schedule
A push notification schedule can be setup which will allow the app only to send push notifications to
your device or a shared user’s device during a specific time during the day. For more information on
how to setup a push notification schedule, please refer to the information provided below.
In the account menu, tap on the
Schedule option in the Push
Notification menu to display the
push notification schedule menu.
Tap on “Start Time” and
select a time you would
like your schedule to start.
In this example we are
setting it to 0600 (6am).
Tap on “Finish Time” and
select a time you would
like your schedule to end.
In this example we will be
settting the end time to
be 1700(5pm).
Tap on the Save icon ( )
to save the push notifica-
tion schedule to your
account.
Doorbell Tones
In the account menu, tap on
“Doorbell Tones”. This menu
allows you to change motion
detection and call tones if you
have an Amcrest Wi-Fi Video
doorbell.
41
Tap on “Motion Detection”
to change the tone of a
motion detection notifica-
tion. There are 4 tones to
choose from, select a tone
to save it to your account.
Tap on “Call Notification” to
change the tone of a call
notification. There are 4
tones to choose from, select
a tone to save it to your
account.
Fingerprint Verification
The fingerprint verification option allows you to set a fingerprint authentication that will allow you to
log into your Amcrest Smart Home app using your fingerprint. Please note, this option will only be
applicable to smartphone devices that have fingerprint capabilities.
In the accounts menu, tap on the “Fingerprint Verification”
toggle switch to enable or disable this feature. A fingerprint
must be enabled first on your smartphone before this
option can be enabled.
Once you have authenticated your fingerprint on your
phone, tap on the fingerprint verification toggle switch and
verify your fingerprint to enable this funtion. Force close
the app and then use your fingerprint to log into your
Amcrest Smart Home account.
Clear Cache
The clear cache option allows you to remove cache from the app which helps to increase the
efficiency of your overall app experience.
In the account menu, tap on the “Clear Cache”
option. A prompt will appear asking you if you would
like to clear cache.
Tap on OK to remove the cache from the app.
Data Sharing
42
The data sharing menu allows you enable or disable the
ability to share data analytics for your account.
Toggle the Share Data Analytics
on or off to enable or disable the
ability to share data analytics.
This option is on by default and is
highly recommended to stay on to
increase the efficiency of your
experience with the app.
Adding to Blue Iris
Amcrest Smart Home devices such as the Amcrest Wi-Fi Doorbell Camera can connect the Amcrest
Smart Home app as well as to Blue Iris. This is possible by obtaining the IP address of your device from
your network and adding it directly to the software using RTSP.
The doorbell must be set up first using the Amcrest Smart Home app before adding it into any additional
software. Please note: The doorbell and the computer you are using must be on the same network
during setup. For more information on how to setup your device to Blue Iris, please refer to the informa-
tion provided below.
Open the Blue Iris Software and
click on the ( + ) icon to add a
camera.
Enter a Full name and Short
name for your doorbell. Make
sure to also click on the
"Enable audio" check box to
enable audio.
Use the Amcrest IP Config
tool to locate the IP address
for your doorbell from the
network.
To download the Amcrest IP
config tool, please go to
amcrest.com/downloads
Enter the IP Address for your
camera in the Address field of the
Network IP camera configuration
menu. Enter the username and
password as well you setup for
your doorbell in the Amcrest Smart
Home app. Click OK.
Note: Leave the Make as Generic/ONVIF and the Model as RTSP H.264/H.265/MJPG/MPEG4.
43
Click OK.
Your doorbell is now ready
to be viewed in the Blue Iris
software.
Adding to Amcrest NVR/DVR
Most Amcrest Smart Home devices, excluding Smart Home battery cameras, can connect to both an
Amcrest DVR and Amcrest NVR. This is possible by obtaining the IP address of your device from your
network and adding it directly into your DVR or NVR. The DVR or NVR must be connected to the
same network as the Amcrest Smart Home device for this to work.
The device you are adding must be added to the Amcrest Smart Home app first before adding it to
your device.
44
Adding to An Amcrest NVR
Log into your Amcrest NVR and
click on Camera. Then, click on
Device Search to locate the IP
address for your device that
should be connected to the
same network as your NVR.
A list of all connected devices
will appear. Select the device
from the list by clicking on the
checkbox next to the device.
Click Add to add the device into
the Added Devices menu.
The status of the device should
be green indicating the device
has been successfully added. If
it is red, click on Modify and
ensure the password for the
device is correct. When it has
been added, the device will be
ready to view on your NVR.
Adding to An Amcrest DVR
Log into your Amcrest DVR and
click on Camera located under
Management. Click on Channel
Type in the camera menu and
check the IP field. Please note,
you can mix and match analog
and IP channels if needed. Click
Save and allow the DVR to
reset
Note: You can only select channels from the bottom up in the IP field and can be switched back
to Auto from the top down in the Auto field.
Log back into your DVR and
navigate back to the Camera
menu. Click on Registration to
access the registration menu
and click on Device Search.
Locate and click on the device
you are adding to your DVR.
Click Add to add the device to
the DVR. If the status is red, click
on Edit and ensure the pass-
word for the device is correct.
When it has been added, the
device will be ready to view on
your DVR.
45
Adding to Amcrest View Pro
Amcrest Smart Home devices such as deterrent cameras, doorbells, or other related Amcrest Smart
Home devices, excluding battery cameras, are capable of connecting to both the Amcrest Smart Home
app as well as the Amcrest View Pro app.
However, since Amcrest Smart Home devices function primarily on a cloud based platform setting up an
Amcrest Smart Home device to the Amcrest View Pro app will result in only live view being available and
must be set up first using the Amcrest Smart Home app. If you would like to view your Amcrest Smart
Home devices using the Amcrest View Pro app, please refer to the information provided below.
Adding to Amcrest View Pro
Tap on the Settings menu
and select Device Manager.
Tap on Add Device.
Tap on Search Device.
Select your Amcrest Smart Home
device from the Device List. Tap
on Connection Type.
Enter a name for your device
and the password. Tap “Start
Live View”.
Tap on P2P.
Your Amcrest Smart Home
device has now been added
to your Amcrest View Pro app.
Note: Live view features such as, microphone, speaker, etc will be available in the Amcrest View
Pro app. Other features such as playback, configuration, etc will not be available. To access
and use these settings, please use the Amcrest Smart Home app.
Technical Specifications
46
Troubleshooting
47
Installing Without an Existing Chime System?
The Amcrest Wi-Fi doorbell requires a 16V~24V AC power connection to function. If new wiring is being
installed for your doorbell a third party transformer with 16V~30Va would be efficient to use for installation.
Amcrest does not currently sell its own brand of transformers for the doorbell.
The Amcrest Wi-Fi doorbell does not require a chime to function as long as adequate voltage is being
applied to the device. Please note, the Amcrest WiFi doorbell also does not require any special resistors
and/or diodes to function. It is highly recommended to consult an electrician to establish a proper wired
electrical connection for your doorbell if existing wiring is not available.
If you are installing the doorbell without an existing wiring or chime system, a high voltage power adapter
(18V, 800mA) can be used to power your device if a wall socket is available. If you are attempting to power
the device with a high voltage power adapter, and a chime system is in place during installation, please note
that only the doorbell will be usable since the power adapter will not supply adequate voltage to your
mechanical or digital chime.
When activated the physical doorbell will chime when pressed via its built-in speaker and a push notification
will be sent to your smartphone via the Amcrest Smart Home app allowing you to use your doorbell without
existing wiring.
Why is My Chime Constantly Ringing?
If you have a constantly ringing doorbell, this could be due to the improper voltage due to either a wire
short or a fluctuation in the chime system. If your chime is constantly ringing after setup, please ensure the
included chime kit (power kit) is properly connected to your existing chime. This will help to regulate the
voltage from the chime to the doorbell ensuring proper voltage is being supplied to the chime.
If the chime kit is properly installed to your chime and it is still consistently ringing there may be a wire short
somewhere in the system. Make sure to turn the breaker off to your doorbell and check that all wiring is
correctly attached to your chime (i.e. the Front and Trans terminals) and that there is no impedence between
the transformer and your chime system. If all wiring is properly verified, turn the breaker back on and ensure
the problem is resolved. Also, it is good pratice to ensure adequate voltage is being supplied to the door-
bell and chime system. Use a volt meter to check the voltage to the doorbell as well as the chime system.
The proper voltage should range from 16~24V AC and should not have random fluctuations. For more infor-
mation on issues related to your doorbell, please visit: https:amcrest.com/doorbellsetup.
Why Can’t People Hear Me When I Answer a Call?
If you are using the Amcrest Smart Home app on a iOs or Android, go to your settings option on your
mobile device and locate the Amcrest Smart Home app. Tap on the app to select it and make sure the
microphone toggle for the app is enabled. If the microphone toggle switch for the app is disabled, no
one will hear you since the microphone option is disabled on the phone side. If you do not see the
microphone option in your smartphone settings, it is recommended to uninstall and reinstall the Amcrest
Smart Home app. Please make sure to enable all permissions, including audio, for the app after install is
complete.
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Unable to Locate an SSID?
If you are having issues obtaining an SSID when adding your device into the Amcrest Smart Home app
there may be a miscommunication happening between the app and your mobile device. This appears to
be a more common situation among iOS users and we are currently working with Apple to device a
solution. There is an easy fix you can use to resolve the issue. For more information on how to resolve this
issue, please refer to the information provided below.
If the SSID for your Wi-Fi network is not pulling up in the app when attempting to add your Amcrest
Smart Home device, close the app completely then power your mobile device off and back on again
allowing it to restart.
Once your mobile device has finished restarting, ensure your mobile device is connected to the proper
Wi-Fi network, open the Amcrest Smart Home app and continue to add your device as normal. The SSID
for your network should populate allowing you to complete the setup process.
How Do I Verify/Update Firmware?
All firmware verification and updates will be available using the Amcrest Smart Home app. For more infor-
mation on how to verify/update the firmware for your camera, please refer to the information provided
below.
• Log into your Amcrest Smart Home account and select your device from the Devices menu.
• Once you are logged in, tap on the settings ( ) icon.
• In the settings menu, locate the "Firmware Update" tab. If a firmware update is necessary there will be
a red indication identifier prompting you that a firmware upgrade is ready. If there is not a red dot, you
are operating on the most up to date firmware.
Note: If you need to update the firmware, tap on the "Firmware Update" tab to proceed with the update.
• In the firmware update menu, you will notice the current version of firmware that is on your camera, and
the latest firmware file that will be downloaded to your camera. To proceed with the update, please click
on "Update".
• You will then be promoted to upgrade the firmware. Tap Cloud Upgrade to begin. If you wish to cancel to
process tap Cancel.
• The firmware file will begin to download from that point. Please wait for the download and upload of the
file to complete its processes. Once the process is complete, there see a prompt letting you know that the
firmware has successfully updated, and the current version is now updated on your device.
How Do I Download Recordings?
Due to the current capabilities of the app recordings can only be downloaded via the Cloud Recordings
download interface. All recordings retained on a microSD card will have to be downloaded via a microSD
card adapter (sold separately) on a computer. For more information on downloading cloud recordings,
please refer to the information below.
• Log into your Amcrest Smart Home account and select your device from the Devices menu.
• Tap on Cloud Recordings.
• Tap on the File List icon located in the Cloud playback interface.
• Select the recording you wish to download from the file list.
• Tap the download icon to download the recording.
• The recording will begin to download to your smartphone. A blue check mark will appear next to the
download icon once the recording has finished downloading. You can also share your recordings directly
to other services on your smartphone via the share icon located in the middle of the download menu.
