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37
BEFORE YOU CALL
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove them using cooktop cleaning creme
applied to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Scratches or abrasions on
cookto
p surface.
Coarse particles such as salt or hardened soils between cooktop and utensils can
cause scratches. Be sure the cooktop surface and bottoms of utensils are clean
before use. Small scratches do not affect cooking and will become less visible with
time.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
Ap
ply
cooktop cleaning creme to the ceramic surface. Buff with a non-abrasive cloth
or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed cookware.
Metal marks on the cooktop. Sliding or scraping of metal utensils on cooktop sur
face. Do not slide metal utensils
on the cooktop surface. Apply cooktop cleaning creme to the ceramic surface. Buff
with a non-abrasive cloth or sponge. For more information, see “Cooktop Mainte-
nance” on page 31.
Brown streaks or specks on
cookto
p surface.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor blade
scraper to remove soil. For more information see “Cooktop Maintenance” on page 31.
Appliance is not level. Be sure the floor is level, strong, and stab
le enough to adequately support the range.
If the floor is sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place the oven rack in the center
of the oven. Place a level on the
oven rack. Adjust the leveling legs at the base of the appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure cabinets are
squa
re and have sufficient room for appliance clearance.
Cannot move appliance easily.
Applia
nce must be accessible for
service.
Cabinets not square or are built in too tightly. Contact the builder or installer to make
the appliance accessible.
Carpet interferes with appliance. Provide suff
icient space so the appliance can be
lifted over carpet. Installation over carpet is not advised. See the installation instruc-
tions for guidelines specific to your appliance.
Oven light does not work. Be sure the oven light is secure in the socket. See “”
on page 32.
Problem Cause / Solution
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