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Appendix 165
Hangs or freezes
Restart the device
• If your device freezes or hangs, you may need to close apps or turn the
device off and then on again.
Perform a boot-up
• A soft reset may be used to reset the device if the screen freezes, or
the buttons, touch screen or device are no longer responding.
• To perform a soft reset of your device, simply press and hold the
Volume Down and Power keys until the device restarts.
Reset the device
• If the methods above do not solve your problem, perform a factory
data reset.
• On the settings screen, tap System
Restart & reset Factory data
reset.
- This method resets all settings for the device and deletes data.
Before performing the factory data reset, remember to make back-
up copies of all important data stored in the device.
- If you registered a Google Account to the device, you must sign in to
the same Google Account after resetting the device.
Bluetooth device is not located
Make sure the Bluetooth wireless feature is activated on your device.
Make sure the Bluetooth wireless feature is activated on the device you
wish to connect to.
Make sure your device and the Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve your problem, contact an LG Electronics
Service Centre.
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