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20
TROUBLESHOOTING
If you can’t find an answer to your problem in the chart below, or if the problem
cannot be fixed, you will need technical help. Contact your Authorized Service Center
or Customer Care.
PROBLEM POSSIBLE CAUSES WHAT TO DO
COOKTOP BURNERS
None of the burners,
grill, or griddle will
light.
No power supply.
No gas.
Check that there is no power
outage in your area and that
the power supply to the
cooktop is switched on at the
circuit breaker panel.
Check that the gas supply
to the house is working.
You should hear the gas
when you turn a burner on.
If you are using bottled gas,
check that it is not empty.
Some burners
will not light.
Flames do not burn
all around the
burner cap.
Burner parts or ignitors may
be wet, dirty, or misaligned.
Check that the burner parts
are clean, dry, and correctly
assembled. Check that the
ignitors are clean and dry.
See ‘Care and cleaning’ for
instructions.
There is no clicking
when I try to light a
burner.
The ignitor is dirty or
there is a power outage.
Clean the ignitor(s).
See ‘Care and cleaning’
for instructions.
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