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20
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES AND SOLUTIONS
The burner goes out
when I release the dial
3 seconds after the
flame lighting.
Try lighting the burner again, this time holding the dial
down longer.
The flame has been
blown out by a draught
or extinguished by a
spill.
The flame failure protection will automatically cut the
gas supply to the burner off, stopping unburnt gas from
escaping.
Turn the affected burner off, then wait for at least 1
minute before attempting to relight. This is to allow
for any small amount of gas that may have escaped to
disperse.
The flame goes out at
low settings.
The gas supply pressure may be low. Check this with
your service person or installer.
If you use bottled gas, this may indicate you are getting
near the end of the bottle
The flames are yellow
or yellow-tipped rather than
blue.
Burner parts (especially the flame ports) may be clogged
or wet. Check that they are clean and dry.
The cooktop may have been connected to the wrong
type of gas or the gas pressure is not correct. Contact
Customer Care and do not use your cooktop until it has
been checked by a qualified technician.
The flame pattern is uneven
around the burner.
Burner parts (especially the flame ports) may be clogged
or wet. Check that they are clean and dry. See ‘Care and
cleaning’ for instructions and illustrations on clearing
clogged flame ports. After cleaning, check that there is
flame coming out of each port.
Burner parts may not have been replaced correctly.
Check the assembly and make sure the burner cap and/
or ring is sitting flat on the flame spreader. See ‘Care and
cleaning’ for illustrations.
Flame spreader
Burner cap
Flame ports
Flame ports (mini wok burner only)
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