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19
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES AND SOLUTIONS
There is a strong gas
smell.
The gas connection could be leaking because of
incorrect installation or damaged piping
IMPORTANT!
Do not use any electrical equipment or operate any
electrical switches.
1 If any burners are on, turn all of them off
immediately.
2 If you know how to shut off the gas supply to your
cooktop (either at the valve or the gas bottle), do so.
3 Open a window to let the gas out.
4 Contact your local Authorised Repairer as soon as
possible.
IMPORTANT!
Do not use the cooktop until it has been repaired.
There is a slight rubbery or
metallic smell when I use the
cooktop for the first time.
This is normal for first use and is caused by
manufacturing residues burning off. The smell will
disappear with use.
There is a power failure.
You can still use your cooktop, but will need to match-
light the burner(s). To do so, press down and turn the
dial anticlockwise to High while holding a lighted match
close to the side of the burner. Keep the dial held down
for 3 seconds after the burner has lit, then release. Wait
until the flame is burning evenly before adjusting it.
There is no clicking/
sparking.
There is a power failure. See entry ‘There is a power
failure’ above.
The ignitor(s) may be dirty or wet. Clean them following
the instructions in ‘Care and cleaning’.
There is clicking/sparking,
but a burner or burners won’t
light easily or at all.
Wait 1 minute, then try to relighting the burner
again, holding the dial for a few more seconds this time
around. If this doesn’t work and the burner still won’t
light, see the other possible causes and solutions below.
The gas supply may not be turned on at the valve or gas
bottle. Turn all the burners off, and check whether the
gas supply to the cooktop is turned on.
The gas supply to the house may not be working. You
should hear the gas when you turn a burner on.
If you use bottled gas, this may indicate you are getting
near the end of the bottle and need to replace it.
Burner parts may be clogged or wet. Make sure that
they are clean and dry. See ‘Care and cleaning’ for
instructions.
Burner parts may not have been replaced correctly.
Check the assembly and make sure the burner cap is
sitting flat. See ‘Care and cleaning’ for illustrations.
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