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35
AHelp Topics
The remote is not responding.
• Make sure the batteries are properly inserted matching the - and + symbols.
• Replace the batteries with fresh ones.
The TV displays “No Signal.”
• Press INPUT button on the remote control to select a different input source.
• If you are using cable TV or antenna connected directly to the TV, scan for
channels. See
Scanning for TV Channels on page 16
.
There is no power.
• Ensure the TV is plugged into a working electrical outlet.
• Ensure the power cable is securely attached to the TV.
• Press the Power/Standby button on the remote or on the back of the TV to turn
the TV on.
The power is on, but there is no image on the screen.
• Ensure all cables are securely attached to the TV.
• Ensure all devices are connected correctly. Devices differ; see your device’s user
manual for details.
• Adjust Brightness, Contrast, or Backlight. See
Adjusting the Picture Settings on
page 8
.
• Press the INPUT button on the remote to select a different input source.
The sound is at or dialog is not audible.
• Turn off Volume Leveling. See
Adjusting the Audio Settings on page 14.
Where do I nd information on the accessibility features of this product
and other VIZIO products?
• Please visit vizio.com/accessibility,
• Email us at: Accessibility@vizio.com, or
• Give us a call at 1-877-698-4746.
How do I stream apps like Netix to my VIZIO SmartCast® TV?
• Popular apps are located on the SmartCast Home
™
screen, so you can simply
navigate to the app row on your SmartCast TV to start streaming.
• You can also use Apple AirPlay 2 or Chromecast built-in
™
to stream content from
your device directly to your SmartCast TV. For more information,
please visit:
− VIZIO.com/Apple
− VIZIO.com/Google
The colors on the TV don’t look right.
• Adjust the Color and Tint settings in the Picture menu. See
Adjusting the Picture
Settings on page 8.
• Select a pre-set picture mode. VIZIO recommends selecting Calibrated.
• Check all cables to ensure they are securely attached.
The image quality is not good.
• For the best image quality, view high-definition programs using digital sources.
Connect your devices with HDMI cables.
• If you are using an antenna, the signal strength of the channel may be low.
Ensure your antenna is connected securely to the TV and move the antenna
around the room or close to a window for the best signal.
The picture is distorted.
• Move the TV away from electrical appliances, cars, and fluorescent lights.
• Ensure all cables are securely attached.
The TV image does not cover the entire screen.
• If you are using TV, AV, or Component with 480i input, go to Menu > Picture >
Picture Aspect.
The TV has pixels (dots) that are always dark.
• Your HD TV is precision-manufactured using an extremely high level of
technology. However, sometimes pixels may not display correctly. These types
of occurrences are inherent to this type of product and do not constitute a
defective product.
The buttons on the remote aren’t working.
• Ensure you are only pressing one button at a time.
• Point the remote directly at the TV when pressing a button.
• Replace the remote batteries with new ones. See
Replacing the Batteries on
page 5
.
There is no sound.
• Press Volume Up on the remote control.
• Press the MUTE button on the remote to ensure mute is off.
• Check the audio settings. See
Adjusting the Audio Settings on page 14
.
• Check the audio connections of external devices (Blu-ray player, game console,
cable/satellite box) that are connected to the TV.
• If you are using an antenna, the signal strength of the channel may be low.
Ensure your antenna is connected securely to the TV and move the antenna
around the room or close to a window for the best signal.
• Set eARC to Off and use ARC mode.
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