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A
Troubleshooting
Refer to the table below when this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product,
disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-
7864).
Symptom Check Remedy
The unit will not turn on.
• Is the power cord plugged into the
outlet?
• Connect the power plug to the
outlet.
A function does not work when
the button is pressed.
• Is there static electricity in the air? • Disconnect the power plug and
connect it again.
Sound is not produced.
• Is the Mute function on?
• Is the volume set to minimum?
• Connect it correctly.
• Press the
Mute button to
cancel the mute function.
• Adjust the volume.
The TV SoundConnect (TV pairing)
failed.
• Does your TV support TV
SoundConnect?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
• TV SoundConnect is supported by
some Samsung TVs released after
2012. Check your TV to see if it
supports TV SoundConnect.
•
Press and hold the TV SoundConnect
button to connection.
• Update your TV with the latest
firmware.
• Contact the Samsung Call Center.
•
Press and hold the TV SoundConnect
button for more than 5 seconds to reset TV
SoundConnect and connect a new TV.
HUB doesn't work properly
• Is the HUB plugged in?
• Is the LAN cable connected to
the wireless router and the HUB
properly?
• When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
• Plug in the HUB.
• Connect the LAN cable to the
ETHERNET SWITCH on the back
of the HUB and to your wireless
router.
• Reset the HUB (see page 66).
Press here
• If you experience troubles with
connecting the HUB and Link
Mate, try relocating the Link Mate
so that the Link Mate is closer to
the wireless router or HUB.
Appendix
67
44
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