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WiFi Signal Interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can cause
signal interference with your Arlo system. Minimize the number of networks,
WiFi devices, and transmitted frequencies in the area where you place your base
station and cameras.
Also, place your camera at least 1 to 3 feet (30 to 100 centimeters) from the base
station, and allow at least 6½ feet (2 meters) between cameras. Follow these
guidelines to prevent WiFi signals between the devices from interfering with each
other.
Out of Range
Make sure that your wire-free camera is no farther than 300 feet (90 meters)
from the base station. The range might be less if metal objects or thick walls and
ceilings are between a camera and the base station.
Make sure that your cameras display three or four bars of signal strength in
the area where you intend to install them. The cameras can work when signal
strength is at one or two bars, but they might go out of range intermittently due
to fluctuations in the environment.
Low Battery
Recharge or change the battery in the Arlo Pro 2 camera to make sure that the
battery level is no less than two bars. A low battery can cause the camera to
stream intermittently.
Not Receiving Push Notifications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or
mobile device. Arlo registers your device for push notification when you log in. If
you used the logout option instead of simply exiting the app, you must log back in
to the app. You receive Arlo alerts even if your device is sleeping.
If you did everything described in the following sections, and are still not getting
Arlo alerts, contact NETGEAR Technical Support.
Check the Rules Settings for Armed Modes
Check the rules in your modes. Make sure that push notification is enabled in the
Armed mode or in a custom mode if you created one.
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