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My HEOS device turns off and the status LED flashes in red
Solution Refer to Page
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The protection circuit has been activated due to a rise in temperature within your HEOS device. Turn the power off, wait about
an hour until this device cools down sufficiently, and then turn the power on again.
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Check the speaker connections. The protection circuit may have been activated because speaker cable core wires came in
contact with each other or a core wire was disconnected from the connector and came in contact with the rear panel of this
device. After unplugging the power cord, take corrective action such as firmly re-twisting the core wire or taking care of the
connector, and then reconnect the wire.
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Music cuts out or delays sometimes
Solution Refer to Page
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Make sure your Internet connection is operating correctly. If you are sharing your network with other users or devices, they may
be using most of your bandwidth (especially if they are streaming video).
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Make sure your HEOS devices are within range of your wireless network. 57
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Make sure your HEOS devices are not located near other electronic devices that could interfere with it’s wireless connectivity
(like microwave ovens, cordless phones, TVs, etc…).
57
I hear a delay when using the external input with my TV
Solution Refer to Page
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If you are connecting the External input with your cable or satellite box for enjoying TV audio through multiple HEOS devices,
you may hear a delay between when you see someone speak and when you hear the audio. This is because the HEOS system
must buffer the audio before it sends it out to the HEOS devices so that it arrives at all devices at the same time.
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You can avoid this delay by listening only to the device which is directly connected to the set top box.
Contents Setup Use Troubleshooting Status LED Appendix
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