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Note:
A system reset may not resolve all problems.
Error Solution
Error 11: High-intensity magnetic field detected. Move
the robot away from the magnetic tape and restart.
The robot is too close to a magnetic tape and cannot start. Move it to a new location
and restart.
Error 12: The battery is too low. Recharge before use.
Low battery. Recharge before use.
Error 13: Charging error. Clean the charging contact area.
Use a dry cloth to clean the charging contacts on the robot and on the charging dock.
Error 14: Battery error.
The battery temperature is either too high or too low. Wait until it returns to normal.
Error 26: Wipe the wall sensor. The wall sensor is dirty. Wipe it clean.
Error 16: Robot is tilted. Place it on flat ground and restart.
The robot is tilted. Move it to flat ground and restart.
Error 17: Side brush module error. Reset the system.
The side brush module is experiencing a fault. Reset the system.
Error 18: Vacuum fan error. Reset the system.
The vacuum fan is experiencing a fault. Reset the system.
Error 22: Please wipe the recharge sensor.
The recharge sensor is blocked by dust. Please wipe the dust off.
Error 23: Please clear the signal emission
area of the dock charger.
The charging dock is jammed. Clear and retry.
Error 24: Virtual no-go zone or wall detected.
Move the robot to a new location and restart.
Move the robot away from the virtual no-go zone or barrier and restart.
Internal error. Reset the system.
Malfunction due to an internal error. Reset the system.
If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: [email protected] Europe Support: [email protected]
Troubleshooting
If an error occurs during cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below
for resolution options.
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