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43
TROUBLESHOOTING
If there is a problem with your appliance, please check the following points before
contacting your local Fisher & Paykel trained and supported service technician or the
Customer Care Centre.
Product parts and accessories can be purchased through Fisher & Paykel Customer Care
Centre or online at fisherpaykel.com (this service is available to selected markets only).
All models
PROBLEM POSSIBLE CAUSES WHAT TO DO
Appliance does
not operate.
No electricity at power outlet. Check that the plug is correctly
connected and power switched on.
Check another appliance at the
same outlet.
Check house fuse.
Light not
working.
Light not functioning. The LED light cannot be serviced by
the user. Contact your Fisher & Paykel
Dealer or Fisher & Paykel trained
and supported service technician.
Refrigerator not working. Check refrigerator is turned on at wall.
Light and
display not
working.
Product in ‘Sabbath Mode’.
Press and hold
, and together
for 4 seconds.
Motor operates
for long periods.
Hot weather. Minimise door openings to allow
temperature to stabilise.
Frequent door openings.
Large amount of food
recentlyadded.
Temperature control set
toolow.
Refer to section ‘Temperature
control’.
Doors not sealing properly. Check that cabinet is level and
gasket seals are clean.
Storage
compartments
too warm.
Temperature setting not
correct.
Refer to section ‘Temperature
control’.
Frequent door openings. Minimise door openings to allow
temperature to stabilise.
Large amount of food
recentlyadded.
Food freezing in
the refrigerator.
Temperature setting not
correct.
Refer to section ‘Temperature
control’.
Food placed directly in front
of air outlets.
Move chill sensitive foods away from
the centre back of the shelves.
Unfamiliar
noises.
Cabinet not stable or level. Refer to sections ‘Installation
instructions’ or ‘ActiveSmart™
sounds’.
Freezer is defrosting.
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