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26
Problem Possible Cause What to do
Excessive/high
level of water in
brine tank
Valve drain hose pinched,
plugged, elevated too high
or otherwise restricted
• A restriction in this drain hose may prevent proper
operation of the nozzle and venturi and reduce or
prevent brine draw during recharge.
Drain lines connected
together
• Separate drain lines.
Nozzle and venturi dirty,
incorrectly assembled or
damaged.
• Refer to Cleaning the Nozzle and Venturi Assembly
instructions. With water pressure to the water
softening system off, take the nozzle assembly apart.
Inspect, clean and replace as needed. Any foreign
particle(s), scratches, nicks, etc. in the passages can
prevent operation. Be sure holes in the gasket are
centred over holes in the housing
Salty tasting or
brown/yellow
colored water after
installation
Unit not sanitized • Complete Sanitization Procedures.
• At completion of recharge cycle (approx. 2 hours),
run water from faucets to purge the salty water.
Low water pressure Check pressure:
• Drain height 8’ or less, pressure should be minimum
20 psi.
• Drain height above 8’, pressure should be minimum
50 psi.
Restricted drain hose • Clean and reconnect hose.
• Check for kinks in drain line
Brown/yellow
colored water
Unit was idle for a period
of time
• Complete the Sanitization Procedures.
Resin beads
showing up in
drinking water
Cracked distributor or unit
plumbed backwards
• Call for service.
Sounds you might
hear
Running water from the
unit into a drain during
recharge
• This is normal.
Water has air
bubbles and is
cloudy
Air in system after
installation
• Will go away after it runs for a while.
Blue light Flashing
When power
applied to the
system
Control needs to be
programmed (a power
outage may have occurred)
• See the Programming the Control section.
If “DAYS TO
EMPTY” is flashing
Low salt level, less than
15 days
• Fill with salt.
• Reset salt level.
Before you call for service
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