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25
Before you call for service
Problem Possible
Cause
What to do
Water hard sometimes Using hot water
while the water
softening system
is regenerating
• Avoid using hot water during water softening system
recharge because the water heater will refill with hard
water. See Automatic Hard Water Bypass During
Recharge section.
Control
HARDNESS
number setting
too low
• Press MODE/SET button until arrow points to
HARDNESS. Be sure the number shown is the same
as the actual grains per gallon hardness of your water
supply. See Programming the Control section if a change
in setting is needed.
Grains of
hardness in your
water supply have
increased
• Water hardness can change over time, especially in
well water. To check, have the water tested by a water
analysis laboratory or call your local water department.
Adjust the Hardness number setting as needed.
Water feels slippery
after installation of
water softener
Absence of
hardness minerals
• This is normal. Hardness in water gives it the abrasive
feel you may have been accustomed to. The slippery feel
is the clean feel of soft water..
Water Softener not
using any salt
Water softening
system is a
“demand” unit
• Does not use much salt to regenerate - very efficient.
Possible salt
bridge
• See the Breaking a Salt Bridge section.
Possible plugged
nozzle and venturi
• See the Cleaning the Nozzle and Venturi Assembly
section.
Water is blue color after
water softener was
installed
Acidic water in
copper plumbing
• Have the water tested at once.
Water softener not
regenerating
Meter turbine
stuck
• See the Manually Initiated Electronics Diagnostics
section for troubleshooting procedures .
• Call for service.
Sensor wire not
plugged into the
control
• See the Manually Initiated Electronics Diagnostics
section for troubleshooting procedures .
• Call for service
No power to unit • Check the circuit breaker or fuses.
Mechanical defect • Call for service.
Cloudiness on
glassware (automatic
dishwashers)
Combination of
soft water and too
much detergent
• This is called etching and is permanent. To prevent this
from happening, use less detergent if you have soft
water. Wash glassware in the shortest cycle that will get
them clean.
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