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14
PROBLEM SOLVING
PROBLEM
POSSIBLE PROBLEM POSSIBLE SOLUTION
Reduced steam/no
steam is coming out
1. Water tank may not be
filled.
1. Make sure the water tank is filled. Refer to page
10 of
the instruction manual provided.
2. The unit may not be
plugged in properly/the
fuse or breaker may not
be working.
2. Verify the unit is plugged into an approved electrical
outlet and that the fuse or breaker is functioning properly.
Ensure you have waited at least 30 seconds for the water
to heat up.
3. Power dial is not
turned to ‘on’.
3. Ensure the power
dial is turned to the ‘ON’ position.
The
i
ndicator light is
not working
1. The unit may not be
plugged in properly/the
fuse or breaker may not
be working.
1. Verify the unit is plugged securely into an approved
electrical outlet and that the fuse or breaker is functioning
properly. Ensure the power dial
is switched to ‘ON’.
There is a peculiar
smell coming from the
unit
1. First time using
product.
1. If this is the first time you are using the mop, continue
using the product. The smell may be due to new parts
being heated up for the first time.
2. This is not the first
time the product has
been used.
2. Discontinue use if problem persists and contact
Customer Services using the details on the next
page.
There is a
‘clicking/bubbling/rat
tle’ noise coming from
the steam mop when
in use
1. This is
a normal occurrence due to the construction of
the product and its operational functionality.
There
is a puddle of
water/the mop pad is
not picking up dirt
1. The mop pad is
saturated
and needs
changing.
1. Wash
the mop pad, following cleaning and care
instructions provided on page 13 of the manual.
Parts have
broken/need
replacing
1. Either the mop pad,
carpet glider, measuring
jug
or handle have
broken or been lost.
1. Call customer services or visit the website detailed at
the bottom of the
next page.
2. None of the above
have broken but another
part has.
2. Discontinue use and contact customer services using
the details on the bottom of the
next page.
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