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Solution 5: Is a disabled access point set? To reset to initial settings:
From home, tap
Apps
>
Settings >
More networks
>
Mobile networks
>
Access
Point Names
>
More options
> Reset to default.
Problem: Battery level
goes down quickly.
Solution: Are you where signal is
weak or hav
e been out of service area for a long period? Calling
where signal
is
weak or being out of service area uses a lot of Battery.
Problem: Cannot install applications.
Solution: Applications cannot be i
nstalled with only a little free space on the phone or SD card. To
check free space, see Storage Settings. Applications not supported b
y your phone cannot be
installed.
Problem: Cannot unlock screen.
Solution: Po
wer the phone
on again. If
you are u
nable to turn the phone off, remove and replace the
Battery, and then power the phone on
again. Data that was being edited is
erased after the
phone
is
powered on again.
Sprint Account Information and Help
Find out about account passwords and information about managing your account and finding help.
Sprint Account Passwords
You will need to create passwords to protect access to your personal account information, your voicemail
account, and your data services account. As a Sprint customer, you enjoy unlimited access to all your
information.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you sign on to
sprint.com/mysprint. (Click Register and follow the prompts to get started.) If you are not the account
owner (if someone else receives the bill for your Sprint service), you can get a sub-account password at
sprint.com/mysprint
.
Voicemail Passcode
You will create your voicemail passcode when you set up your voicemail. See Set Up Voicemail for more
information on your voicemail passcode.
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control access and
authorize purchases.
For more information, or to change your passwords, sign on to sprint.com/mysprint
.
For Assistance 201
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