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Finding the contact information for service
Settings Support About This Evolution Kit Try Now
You can view the address of the Samsung website, the call center phone number, your Evolution Kit's model number,
your Evolution Kit's software version, Open Source License and other information you may need to get service
support from a Samsung call agent or the Samsung website.
" You can also view information by scanning the QR code of your Evolution Kit.
" You can also start this function by pressing and holding the button for 5 or more seconds. Continue holding the button
until the customer information pop-up window appears.
Requesting service
Settings Support Request Support Try Now
You can request service when you encounter a problem with the Evolution Kit. Select the item matching the
problem that you encountered, and then select Request Now or Schedule Appointment Request Send. Your
service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service
appointment.
" You must agree to the terms and conditions for the service request.
" This function may not be supported depending on the geographical area.
" This function requires an Internet connection.
Diagnosing Evolution Kit operational issues
You can diagnose issues with your Evolution Kit and Smart Hub and run reset functions.
Settings Support Self Diagnosis Try Now
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also
view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the
Smart Hub and Evolution Kit factory reset functions.
● Start Picture Test
● Start Sound Test
● Signal Information
● Start Smart Hub Connection Test
● Reset Smart Hub
● Reset
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