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WARNING: Risk of fire, damage to property, or injury may result if requirements are not met.
Q. Why does my heater’s fan continue to run after the set temperature is reached or the power
has been turned off?
A. This is normal. The fan will continue to run even after the heater automatically cycles down. The fan
continues to run so that every last bit of heat is blown out of the heater chamber, while allowing the heater
to continue to filter your air. Once the internal components cool completely, the fan will shut off on its
own. In this case, allow a few minutes after the heat cycles off (with the power on). The fan will shut off
faster when the power is turned off.
Q. My heater’s display shows my room temperature to be in the 20s when I know it is warmer
than that. Why?
A. You probably have the setting to read your temperature in Celsius rather than Fahrenheit. Press the C°/F°
button on the control panel to switch to Fahrenheit.
Q. My heater’s power cord gets warm. My cord is showing signs of heat or melting at the outlet.
Is this normal?
A. A warm power cord is normal. These power cords are rated for up to 221°F/105°C by the UL, CSA or ETL.
The exception is if you detect heat, smoke, or signs of melting at the contact point on the wall outlet. If any
of these conditions occur, please stop using the heater immediately. Contact a qualified electrician to
replace the wall outlet as soon as possible.
TROUBLESHOOTING
9
Problem
The heater
does not turn
on.
The heater
displays an
error code
“E1”
The heater
displays an
error code
“E2”
Possible cause
1. The power cord is not plugged in.
2. The electricity at the main fuse
box is not working.
3. The battery in the remote control
is dead.
4. The thermostat on the heater
is set lower than the room
temperature.
5. The power switch in the back of
the unit is not in the ON position.
1. The heater has overheated.
2. Insufficient power to the unit
3. The air filter is clogged.
4. Insufficient air flow to the heater.
1. Temperature sensor not
functioning properly.
Corrective action
1. Plug the power cord into an electrical
outlet.
2. Check the electricity at the main fuse
box.
3. Replace the batteries in the remote
control.
4. Increase the thermostat temperature
on the heater for a higher heat setting.
5. Switch the power switch to the ON
position.
1. Unplug the heater from the wall, wait a
few seconds then plug the power cord
back in.
2. Make sure the unit is plugged into
a dedicated 3-prong outlet, with no
extension cords or surge protectors.
3. Clean the air filter located on the back
of the unit. see page 13.
4. Move the unit at least 3ft from the wall.
1. Please contact technical support.
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