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digital channels available.
• Check if you selected the correct DVB (Digital Video
Broadcast) system. Select DVB-T (terrestrial) when
you use an antenna or common antenna, select DVB-
C (cable) if you use a TV cable service.
• Redo the installation and check if you select the
correct country and system.
No analogue channels found during the installation
• Check if the TV was connected with an antenna.
Check the cable connections.
• Check if you selected the correct DVB (Digital Video
Broadcast) system. Select DVB-T (terrestrial) when
you use an antenna or common antenna.
• Redo the installation and select Digital and
analogue channels during the installation.
Some channels disappeared, cannot find all or some
previously installed channels
• Check if you selected the correct Channel
list or Favourites list you normally use.
• Some channels might be moved or even deleted by
the broadcaster. In the normal channels list, try to
search for the channel you're missing. If the channel is
still available, you can put it back in the favourites
list.
• A channel can be deleted from the channel
list during Automatic channel update. These
automatic updates are done overnight if the TV is on
standby.
Channels that do not exist anymore are deleted and
new channels will be added to the channel list.
Exceptionally, a channel can be deleted because the
TV could not find it while checking for its presence. It
might not broadcast at night.
To avoid channels being deleted during
the Automatic channel update because the TV
could not find them although these channels are still
there, you can switch off Automatic channel update.
(Home) > Settings > All Settings > Channels >
Antenna/cable installlation, Satellite
installtion* > Automatic channel update
* Satellite installtion is only for models which support
satellite functions.
DVB-T2 HEVC channel
• See the technical specifications to make sure that
your TV supports DVB-T2 HEVC in your country and
reinstall DVB-T channel.
24.5
OLED Screen Care
OLED Display is state of the art technology and
combined with our Picture Quality Engine it has won
an outstanding number of awards. To ensure that
your TV always offers the best possible performance,
it will sometimes perform a display clean-up process
while in standby.
If you never put your TV in standby, you will regularly
be notified by on screen messages that the display
needs to execute this clean-up process. Please
always follow those instructions. Repeatedly
postponing this process may result in image retention,
which may void your warranty.
Your TV should be left in standby in order to execute
the cleaning process in the background.
We also recommend that you avoid continuously
displaying static images.
TV Display refreshing
To protect the screen, OLED TV need refreshing
process over time.
There are 2 types of refreshing process:
• Normal refreshing: This will take place automatically
and it takes about 10 minutes with TV in standby
mode.
• Deep refreshing: This will take about 80 minutes and
need to be triggered by consumer. During the
process, a white color horizontal line will appear on
screen for a while.
To allow OLED TV to perform refreshing properly,
please adhere to the following:
• For normal refreshing process to take place
automatically, always use remote control to switch off
TV and keep the TV power plugged.
• When normal refreshing message is shown on TV
screen, follow the onscreen recommended
instructions.
• For deep refreshing process, trigger this option via
All settings > Picture > Expert mode settings > Clear
residual image and use remote control to switch off
TV and keep the TV power plugged for at least 80
minutes.
• Do not touch or apply pressure on TV screen during
the refreshing process.
• Always use remote control to switch off TV and keep
the TV power plugged on when refreshing is triggered.
* Note: In order to enjoy the best picture quality this
process is essential. If the unit demonstrably did not
have the chance to complete a refreshing process on
a regular basis, we cannot accept any returns on
behalf of image residual phenomenon. This is not in
scope of the warranty.
Special Care for OLED TV
Organic LED (OLED) may experience on-screen
image retention (due to the characteristics of the
material), when an image is continuously displayed
for a long period of time or the same image is
repeatedly displayed. So it is strongly recommended
to follow the instructions to take care of OLED TV:
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