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Troubleshooting
22
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Problem Possible Reason Try This
Display remains blank
after connecting the
power cord.
Bad power connection or
no power.
Inspect power cord for damage. Do not use
if the power cord is damaged in any manner.
Check outlet to ensure it is powered.
Cooker’s electrical fuse
has blown.
Contact Customer Care.
Difculty opening the lid. Lid release
Press down the lid release button on the lid
handle, then lift up to one side. The lid is not
removable.
Rice or grain is
chewy, too hard, or
undercooked.
Lid was opened too early.
After cooking completes, open the cooker
and quickly uff the rice or grains, then close
the lid and let the cooker sit for an additional
5-10 minutes.
Not enough water or
liquid.
Add ½ to 1 cup water, mix, and run the
cooking program again.
Rice or grain requires a
longer cooking time.
Run the cooking program a second time.
Rice or grain is too soft,
or overcooked.
Too much water or liquid.
Stir the rice or grain to redistribute the
cooking liquid. Close the lid and run Keep
Warm for 10-30 minutes as required, stirring
occasionally.
Rice or grain was cooked
for too long.
Refer to recipe instructions.
Error code appears
on display, cooker
beeps and lights
ash continuously.
E1 Faulty sensor detected.
Contact Customer Care.
E3 Faulty sensor detected.
Contact Customer Care.
Any other servicing should be performed by an authorized service representative.
CAUTION
Do not attempt to service the appliance yourself.
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