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13
English
Problem Possible cause Solution
The appliance is not
charging.
The magnetic connector is
not connected properly to
the charging disk or the
adapter is not inserted into
the wall socket properly.
Make sure that the magnetic connector
is connected properly to the charging
disk and that the adapter is inserted into
the wall socket properly.
You have not connected the
adapter supplied.
Make sure that you use the adapter
supplied.
XB8347, XB8349 only: The
Vacuum & Wipe nozzle is
attached while charging the
appliance on the wall-
mounted charging station.
Make sure that you attach the 360°
suction nozzle when you charge the
appliance on the charging station.
If you have checked the above and the
appliance still does not charge, take it to
a Philips service center or contact the
Consumer Care Center.
The mini Turbo brush does
not function properly.
The roller brush is blocked. Remove hairs from the brush with a pair
of scissors (see user manual).
The roller brush is blocked by
fabric or surfaces during
cleaning.
Keep the mini Turbo brush aligned with
the surface and do not push the Turbo
brush into soft surfaces.
The roller brush is not
properly inserted into the
mini Turbo brush.
Make sure that roller brush and the mini
Turbo brush are properly connected and
that there is no gap between the parts
(see user manual).
When I use my vacuum
cleaner I sometimes feel
static electricity shocks.
Your vacuum cleaner builds
up static electricity. The lower
the air humidity, the more
static electricity the
appliance builds up.
Discharge the appliance by frequently
holding the tube against other metal
objects in the room (for example the
legs of a table or chair, etc.). You can
also raise the air humidity level in the
room.
You vacuumed up dust and
dirt. This also causes static
electricity.
Empty the dust container and clean the
filter (Fig. 9) according to the instructions
in the user manual.
Using the water tank
Problem
Possible cause Solution
The water flow from the
water tank is reduced.
The wetting strip is blocked
by dirt.
Remove the wetting strip and clean it.
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