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5
Troubleshooting
Q:
“The device is offline.” or “The device is not registered.” prompts appear when adding
the camera using the EZVIZ App.
A:
1. Make sure the network, which the camera is connected to, is working properly and
the router’s DHCP is enabled.
2. Hold down the RESET button for 5s to reset the settings if you change the network
parameters.
Q:
The mobile phone cannot receive alarm prompts when the camera is online.
A:
1. Make sure the EZVIZ app is running on your mobile phone.
2. For Android OS mobile phone, make sure the app is running in the background;
and for iOS mobile phones, enable the message push function in “Settings >
Notification”.
Q:
Does the camera support power via USB devices or a portable battery.
A:
It’s advised to use the EZVIZ standard power adapter to provide a stable voltage supply.
For more information, please visit www.ezvizlife.com.
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