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English - 42
Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try the
suggestions.
Problem Action
The washing machine
won’t start.
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
• Make sure the water tap is open.
• Press the Start/Pause button again.
Water supply is
insucient, or no water
is supplied.
• Open the water tap fully.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Clean the filter on the water supply hose.
Has detergent
remaining in the
detergent drawer
after the wash cycle is
complete
• Make sure your washing machine is running with sucient water
pressure.
• Make sure the detergent is added to the center of the detergent
drawer.
The washing machine
vibrates badly or makes
noise.
• Make sure the washing machine is installed on a level floor. If the
floor is not level, use the levelling feet to adjust the level.
• Make sure that the shipping bolts are removed.
• Make sure the washing machine is not touching any other object.
• Make sure the laundry load is balanced.
The washing machine
does not drain and/
or spin.
• Make sure the drain hose is straightened all the way to the drain
system.
• Make sure the debris filter is not clogged.
The door won’t open.
• Press the Start/Pause button to stop the washing machine.
• The door stays locked as long as the washing machine is still hot
inside after a heating operation.
• Deactivate the Child Lock if activated.
If a problem persists, contact a local Samsung service centre.
Untitled-5 42 10/4/2016 5:47:42 PM
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