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English - 16
UNITED STATES AND CANADA
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL
THE TERMS OF THIS WARRANTY. BEFORE USING YOUR VIZIO PRODUCT,
PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO
THE TERMS OF THIS WARRANTY, DO NOT USE THE VIZIO PRODUCT AND,
WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE, RETURN IT FOR
A REFUND TO THE AUTHORIZED RETAILER WHERE YOU PURCHASED IT.
This warranty contains a binding arbitration agreement and a class
action waiver for United States residents. If you live in the United States,
the binding arbitration agreement and class action waiver aect your
rights under this warranty. Please read the text under the section titled
“Binding Arbitration Agreement; Class Action Waiver (U.S. Residents
Only)” carefully.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set
forth below for one (1) year from the date of original purchase. For
commercial use, VIZIO warrants this product on the terms set forth
below for ninety (90) days from the date of original purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and
workmanship when the product is used normally in accordance with
VIZIO’s user guides and manuals.
Except where restricted by law, this warranty applies only to the original
purchaser of a new product. The purchase must have been made from
an authorized retailer in the United States (including Puerto Rico) or
Canada. The product must also be located in the country where it was
purchased at the time of warranty service.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.com for
additional help and troubleshooting. To obtain warranty service, contact
phone at 877 MY VIZIO (877-698-4946). The VIZIO Technical Support
hours are 6:00AM to 9:00PM Monday through Friday and 7:00AM to
4:00PM Saturday and Sunday, Pacic Time.
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a
VIZIO service center. You may be required to supply a purchase receipt
(or copy) to show that the product is within the warranty period.
When you return a product to a VIZIO service center, you must ship the
product in its original packaging or in packaging that aords an equal
degree of protection. VIZIO Technical Support will provide instructions
for packing and shipping the product to the VIZIO service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON
A PRODUCT WILL BE DELETED IN THE COURSE OF SOME IN-HOME
AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product
LIMITED WARRANTY
will be restored to its original state. You will be responsible for restoring
all applicable user data and downloaded applications. Recovery and
reinstallation of user data and downloaded applications is not covered
under this warranty. In order to protect your personal information, VIZIO
recommends that you always clear all personal information from the
product before it is serviced, regardless of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will
(at its option) repair or replace it, or refund the purchase price to you.
There will be no charge for parts or labor during the warranty period.
Replacement parts may be new or recertied at VIZIO’s option and sole
discretion. Replacement parts and VIZIO’s labor are warranted for the
remaining portion of the original warranty or for ninety (90) days from
warranty service, whichever is longer.
Types of Service
Products must be sent to a VIZIO service center to obtain warranty service.
VIZIO is not responsible for transportation costs to the service center, but
VIZIO will cover return shipping to the customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal wear and
tear; (c) improper operation; (d) improper voltage supply or power surges;
(e) signal issues; (f) damage from shipping; (g) acts of God; (h) customer
misuse, modications or adjustments; (i) installation, set-up, or repairs
attempted by anyone other than by a VIZIO authorized service center;
(j) products with unreadable or removed serial numbers; (k) products
requiring routine maintenance; or (l) products sold “AS IS”, “CLEARANCE”,
“FACTORY RECERTIFIED”, or by a non-authorized reseller.
What to Do If You Are Not Satised With Service
If you feel VIZIO has not met its obligations under this warranty, you may
attempt to resolve the issue informally with VIZIO. If you are unable to
resolve the issue informally and wish to le a formal claim against VIZIO,
and if you are a resident of the United States, you must submit your claim
to binding arbitration according to the procedures described below, unless
an exception applies. Submitting a claim to binding arbitration means that
you do not have the right to have your claim heard by a judge or jury.
Instead your claim will be heard by a neutral arbitrator.
Binding Arbitration Agreement; Class Action Waiver (U.S. Residents
Only)
UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS
COURT OR HAVE OPTED OUT AS DESCRIBED BELOW, ANY CONTROVERSY
OR CLAIM RELATING IN ANY WAY TO YOUR VIZIO PRODUCT, INCLUDING
ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS
WARRANTY, A BREACH OF THIS WARRANTY, OR THE VIZIO PRODUCT’S
SALE, CONDITION OR PERFORMANCE, WILL BE SETTLED BY BINDING
ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION
ASSOCIATION AND CONDUCTED BY A SINGLE ARBITRATOR APPOINTED
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