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44
TROUBLESHOOTING
Wi-Fi
Wrinkles at back of
neck after programme.
Item too large for hanger or fabric too delicate.
• Use the right size hanger for the item so the fabric won’t bunch up and
cause wrinkles. Some fabrics are delicate and will bunch around the
hanger no matter what you do. Use the shelf for lingerie and other delicate
items.
Creases are gone from
pants after
programme.
Pants were hung on the moving hanger, not in the pants press.
• Hang pants in the pants press to maintain creases at edge of pants legs.
Clothing has water
spots after
programme, colour has
faded or run.
Fabric is not washable, or is not colourfast.
• Check fabric care labels before treating items.
Symptoms Possible Cause & Solution
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on
LG ThinQ
.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
Symptoms Possible Cause & Solution
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