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57
5.2 Troubleshooting
INFORMATION CODE
DESCRIPTION
POSSIBLE CAUSES
SOLUTION
E2
The command zone switches off due to an
excessively high temperature
The temperature inside the
electronic parts is too high
Wait for the hob to cool
before reusing it
ERR03
+
acoustic signal
C
ontinuous (permanent) key activation is
detected. The interface switches off after
10 seconds.
W
ater, pots or kitchen tools
are on top of the user
interface.
C
lean the surface, remove
any objects from the
surface.
For all other error signals
( E … U … )
Call customer service and report the error code
5.3 Customer service
Before contacting Customer Service
1. Check that you cannot solve the problem yourself based on the points described in "Troubleshooting".
2. Switch the device off and on again to see if the problem resolves itself.
If the fault persists after the above checks, contact the nearest Customer Service.
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