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en Troubleshooting
20
3.
Place the cup in the centre of the cooking compart-
ment.
4.
Set the microwave output to 600W.
5.
Set the cooking time to 5minutes.
6.
Start the microwave.
7.
Once the cooking time has elapsed, leave the doors
closed for an additional threeminutes.
8.
Wipe out the cooking compartment with a soft cloth.
9.
Leave the cooking compartment to dry with the door
open.
14 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING‒Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
WARNING‒Risk of electric shock!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
14.1 Malfunctions
Fault Cause and troubleshooting
The appliance is not working. The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Switch off the fuse in the fuse box.
2.
Switch the fuse back on after approx. 10seconds.
a If the fault was a one-off, the message disappears.
3.
If the message appears again, call the after-sales service. Please specify the
exact error message when calling.
→"Customer Service", Page34
Appliance is not heating, colon is
flashing in the display.
Demo mode is activated in the basic settings.
1.
Disconnect the appliance from power supply by briefly switching off the cir-
cuit breaker in the fuse box.
2.
Deactivate demo mode in the basic settings in the next 3 minutes.
Microwave operation is stopped. Malfunction
1.
Switch off the fuse in the fuse box.
2.
Switch the fuse back on after approx. 10seconds.
a If the fault was a one-off, the message disappears.
3.
If the message appears again, call the after-sales service. Please specify the
exact error message when calling.
→"Customer Service", Page34
Food takes longer than usual to
heat up.
The microwave power setting was too low.
▶
Select a higher microwave power setting.
You have placed a larger amount of food than normal in the appliance.
▶
Set a longer cooking time.
Double the amount needs double the cooking time.
The food was colder than usual.
▶
Stir or turn the food during cooking.
The microwave does not work. The door was not fully closed.
▶
Check whether food residue or debris is trapped in the door.
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