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After-sales service en
23
4 After-sales service
After-sales service
If you cannot correct the fault yourself,
(see section, Faults and what to do
about them) ~ Page 20, please
contact our after-sales service. ~
Cover page
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
Please give the after-sales service the
product number (E no.) and the
production number (FD) of the
appliance.
You can find this information,
*depending on the model:
On the inside of the washing machine
door*/in the opened service flap* and
on the rear of the appliance.
Trust the expertise of the
manufacturer.
Contact us for assistance. By doing so,
you will ensure that the repairs are
carried out by trained service personnel
using genuine spare parts.
Loud noises, vibrations
and machine "move-
ment" during the spin
cycle.
■ Is the appliance aligned? Align the appliance. ~ Page 25
■ Are the appliance's feet secured? Secure the appliance's feet.
■ Have the transport braces been removed? Remove the transport braces.
~ Page 26
The display panel/indica-
tor lights do not work
while the appliance is run-
ning.
■ Has there been a power failure?
■ Have the fuses blown? Reset/replace the fuses.
■ If the fault occurs repeatedly, call the after-sales service. ~ Page 23
There is detergent resi-
due on the laundry.
■ Some phosphate-free detergents contain water-insoluble residue.
■ Select the rinse programme or brush the laundry after washing.
NO appears in the display
panel in Pause mode.
The water level is too high. It is not possible to add laundry. Close the washing
machine door immediately, if necessary.
Press the "Start" button to continue the programme.
YES + I appears in the
display panel in Pause
mode.
The door is unlocked. It is possible to add laundry.
If you cannot correct a fault yourself (after switching on/off) or a repair is required:
■ Set the programme selector to the "Off" position. The appliance is switched off.
■ Unplug the mains plug from the socket.
■ Turn off the tap and call the after-sales service. ~ Page 23
Faults Cause/remedy
Product number Production number
(1U )'
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