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Problem Cause Solution
The display is off
when the rice
cooker is
unplugged.
The battery runs out. Take the appliance to your Philips dealer or a
service centre authorised by Philips.
Water spills out of
the appliance
during rice cooking.
Too much water was
used for cooking rice.
Make sure that you add water to the level
indicated on the scale inside the inner pot that
corresponds to the number of cups of rice used.
Make sure the water does not exceed the next
level on the scale as this may cause overow
during cooking.
The rice is not
cooked.
Not enough water has
been added.
Add water according to the scale on the inside of
the inner pot (see chapter ‘Using the appliance’).
The cooking process
has not started.
You have failed to press the COOK or CONGEE
button.
The inner pot is not
properly in contact
with the heating
element.
Make sure that there is no foreign residue on the
heating element.
The heating element is
damaged.
Take the appliance to your Philips dealer or a
service centre authorised by Philips.
The timer light
does not go on
when the timer is
set.
The light is defective. Take the appliance to your Philips dealer or a
service centre authorised by Philips.
The rice is cooked
too hard.
Not enough water
was used for cooking
rice.
Add slightly more water to the level indicated on
the cale inside the inner pot that corresponds to
the number of cups of rice used. Make sure the
water does not exceed the next level on the scale
as this may cause overow during cooking.
The wrong button was
pressed.
See chapter ‘Using the appliance’.
The rice is cooked
too soft.
Too much water was
used for cooking rice.
Make sure you add water according to the scale
on the inside of the inner pot (see chapter ‘Using
the appliance’).
The wrong button was
pressed.
See chapter ‘Using the appliance’.
The rice is
scorched.
The rice has not been
rinsed well.
Rinse the rice until water runs clear.
The rice cooker
does not
automatically
switch to keep-
warm mode.
The temperature
control is defective.
Take the appliance to your Philips dealer or a
service centre authorised by Philips.
12
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