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To obtain Warranty service, where applicable, the Owner must call the Service Center (toll free: 1-800-
449-8691) or fill out the online form at www.bluestarcooking.com/service to report a warranty claim,
and may be required to, at the time, provide (1) the model number of the Product, (2) the serial number
of the Product, (3) proof of delivery, (4) a signed installation receipt, (5) a description of the claimed
defect, and (6) proof of purchase of the Product, including the original retail receipt or invoice to
establish the Warranty Period. Prizer-Painter must be given an opportunity to inspect any Product
subject to a warranty claim. All warranty related service repairs must be performed by a factory
authorized service agent.
This Limited Warranty gives you specific legal rights, and you may also have other rights that may vary
from state to state or province to province.
Out of Warranty Product
Prizer-Painter is under no obligation, at law otherwise, to provide you with any concessions, including
repairs, pro-rates or Product replacement, once this warranty has expired.
What Is Not Covered
This Warranty does not cover, and specifically excludes:
Damages caused by shipping.
Damage or repairs to the porcelain igniters, calibrations and normal adjustments after
installation and setup, including burner adjustments.
Normal wear and tear, care, and maintenance of the Product as described in the
installation and operating manual, such as cleaning of parts, discoloration of the griddle,
rust, gasket materials, ceramic materials, and fuses.
Damage or repairs caused by alterations or modifications, abuse, excessive force,
misuse, neglect, or improper installation, instruction, handling, operation, maintenance
or storage.
Accidental or intentional damage.
Damage or repairs caused by unauthorized or improper service or repairs.
Damages or repairs as a result of natural disasters, fires, floods, earthquakes, winds,
lightning, corrosive atmosphere, loss of electrical power to the Product for any reason,
or other conditions beyond Prizer-Painter’s control.
Damage or repairs caused by alteration for outdoor use.
Damage or repairs caused by the use of harsh chemicals or cleaning products
improperly applied.
Discolorations to backguards from use of griddle or burners.
The replacement of a part or Product under this Warranty does not extend the
Warranty period.
If the Product is removed from the property where it was originally installed .
Slight color variations may be noticed because of differences in painted parts, kitchen
lighting, product placement, and other factors; this warranty does not apply to color
variations.
Service calls to educate the customer on proper use and care of the product.
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